Grade 12 Study Guides T. Holomisa, E. M. J. C schaller, D. J. Brown, B. de Klerk

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Gr12-Tourism-Study-Guide LR

1.2.1 Environmental management

The environment on which the attraction is dependent for its existence must be looked after and developed.
1.2.2 Financial management

Financial management issues that must be well managed to ensure the success of an attraction are
• The budget
• External issues such as inflation and tax laws
• Controlling costs and income.
1.3 Efficiency and ethical behaviour of staff and management

Labour costs will makeup a significant portion of the budgeted costs. It is therefore important that staff are managed well and that they are efficient and behave ethically. To ensure this, good staff planning and training are needed. Good induction programmes and continuous training are important to make sure that staff obtains the skills needed.
1.4 Positive experience of visitors

To ensure positive visitor experiences it is important that
• Visitor numbers are controlled
• Opening hours are convenient
• Pricing is right
• Pathways are clear and signage is displayed
• Informative brochures and leaflets are available.
1.5 Safety and crime prevention

The safety and security of tourists is the highest priority of any tourist attraction and a well coordinated strategy must be developed to protect tourists and make them feel safe.

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1.6 General appearance and upkeep of the attraction

A successful attraction should have a pleasing and clean appearance. This means that regular maintenance of the facilities must take place.
1.7 Considering the needs of people with disabilities

Tourism attractions should be accessible to all including people with disabilities.
1.8 Universal access

Tourists have different needs. To be successful an attraction should have universal access. In other words it must be accessible to a wide range of tourists. Key aspects that make an attraction accessible include
• Transport to the attraction
• Transport at the attraction
• Parking
• Accommodation
• Toilet facilities
• Information
• Support facilities and services.

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