6 Statistical Methods and Measurement solid line, as well as
control limits (the dashed lines, which define the range of values that are expected to be observed if the process is operating stably at the control level (and thus differences in observed measurements are due simply to random variation. There are different
types of control chart, depending on the kind of measurement being tracked, such as continuous measures, counts, or proportions. Multivariate control charts track several measurements jointly. The overall principle is the same in each case a baseline control level is established by a series of measurements of the process, and control limits are defined in terms of the observed variability of the process (and possibly also the desired variability. One then plots measurements of the process taken at regular intervals and looks either for measurements lying outside the control limits (and thus indicating that the process is operating
outside of its normal range, presumably because of some interfering factor, or for patterns in the measurements which suggest that the observed variability is not random, but is due to some factor or factors affecting the process.
Figure a illustrates a process that is under statistical control Fig. b shows one that is out of control and Fig. a shows one that, while apparently under control (being
inside the control limits, shows patterns in the measurements that deserve investigation.
In the decades since they were first developed, there have been many different variations developed to handle the variety of process control situations that arise. One of the most useful variants is the
cumulative sum or cusum chart, which is more sensitive at detecting changes in the level of process measurements. Cusum charts work by accumulating the deviations from the baseline expected value of the process if
the variation is truly random, the variations in one direction counterbalance those in the opposite direction and the cumulative sum remains close to zero. If, on the other hand, variations in the process are biased even slightly in one direction or the other, then the cumulative sum will advance towards the upper or lower control limit. This accumulation of small biases allows the trend to be detected earlier than would be the case with a standard control chart. Figure 8 shows both a standard chart and a cusum chart fora process that is drifting slowly out of control.
The theory and practice of control charts is highly developed and remains a central part of quality engineering. Good references are Montgomery (1996) and Duncan (1986). More recently, Box and LuceƱo (1997) have elaborated the relationship between statistical process control and engineering control theory.
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