174 J. Rosenberg
5.1. DescriptionAs with any analysis, the first step is to look at the data. Figure 6 shows atypical dataset containing a long-term increasing trend, with an additional seasonal component (every
12 months. The top
panel shows the observed data, while the lower two panels display the underlying trend and seasonal components, respectively. Methods for such
time-series decomposition are discussed in Bowerman and O’Connell (There area number of ways such data can be used. The first way is simply to describe the history of some process. Rather than summarizing the history by a histogram or descriptive statistics such as the mean or standard deviation (which would miss entirely the temporal aspect of the data, the time chart and its decomposition into trend and seasonal components is the main focus.
Most discussions of time series analysis make the assumption that the observations are
made with little or no error, otherwise the variation in the measurements themselves could obscure the temporal patterns. This means that this sort of analysis is best used on continuous measures (or counts) made with high reliability and precision, rather than ordinal measures such as ratings.
It is always important to verify that the temporal measurements in a time series are in fact equivalent. For example, fluctuations in the number of defects reported for each month in a year period might seem to warrant some concern about quality variation, but in that respect they maybe illusory. Months may seem equal, but they vary in length by up to 10%, and when the number
of actual working days is 0 50 100 150 200
Weeks
Fig. 6Time series decomposition chart for data in Fig. 6
6 Statistical Methods and Measurement taken into account, they can vary by 25% or more. The same data adjusted for the number of workdays may show little variation at all. This is not to say that the first approach is false merely that it can be seriously misleading if the variation in temporal units is not made clear. Even if the defect submission
rate is constant from month the month, the actual
number of defects submitted will vary the first piece of information maybe comforting for the quality manager, but the second piece is more valuable to the support manager.
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