Guidelines for Delivering as One in ict at the Country Level



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ICT-Guidance-on-Delivering-as-ONE-at-Country-Level-March-2014-final-1 (1)
I.
Background
1. Many organizations of the UN system maintain offices in locations away from their headquarters facilities, and utilize a variety of information and communication technology-based services to integrate these locations into their global operating environment. These remote offices play a particularly critical operational role for the development-oriented organizations, although almost all UN agencies, funds and programmes now maintain remote offices.
2. The UN Development Group (UNDG), an inter-agency body responsible for delivering coherent, effective and efficient support to countries seeking to attain internationally agreed development goals, including the Millennium Development Goals, provides overall coordination for operations at the country level. In the past, the UNDG has provided oversight for country-level ICT coordination through the ICT Working Group, which subsequently became the ICT Tasking Team. In late 2010, the UNDG reviewed its working methods and, as a result, moved from five standing Working Groups to two Working Groups and two Networks focused on critical elements of the UNDG strategic priorities i) Resident Coordinator and leadership issues ii) Crisis and transition issues iii) Programming issues, with particular focus on the
UNDAF roll-outs; and, iv) Joint funding and business operations issues with a particular focus on driving forward the implementation of an HLCM-UNDG plan for enhancing the harmonization of business practices at the country level.
3. The implementation of this new working method within UNDG created avoid in coordinating
ICT-related matters at the country level, which is essential in order to further support the development of the Delivering as One approach for inter-agency country operations, which has highlighted the need for agencies to work together, including joint facilities for delivery of support services like ICT. In addition, while the ICT Network of the Chief Executives Board for Coordination (CEB) works towards harmonization of ICT of UN agencies, no specific operational and technical group existed to address the unique issues related to ICT coordination faced by agencies in country offices.
4. A body, the Inter-Agency Country-Office Technology Advisory Group (ICOTAG), was created under the ICT Network to bridge this support gap and serve as reference point and provide coordination for ICT activities at the country level that benefit member agencies. The UNDG subsequently recreated specialist groups, including the ICT Reference Group, to support ICT coherence in the field. The
ICOTAG assumed this role and aligned its name with the UNDG.

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