Ismt s-599 Capstone Seminar in Enterprise Systems Summer 2015 Team 3

4.4User Enablement

Training

In addition, TIP will provide roaming application experts to the Contact Center Agents and Mobile Nurses to answer any questions regarding the service or interface for the first 4 months.

Roles and Access Permissions

The application used by the various service support personnel will be created using the “Principle of least privilege”²⁹ (See Glossary). The application will use role-based access control based on the follow user classes:

Role	Rights
Patient	Will only be able to view their own information and cannot update any information except their account data (e.g., address, contact numbers).
Contact Center Agent	Will be able to view and act on all notifications.
Mobile Nurse	Will be able to view and update patient information for existing alerts and set future visits as needed.
Release Manager	Complete access to Dev and Pre-prod, but no access to Prod deployments.
System Administrator	Will not be able to view patient data, but will be able to login into the applications to start or stop services as needed.
Storage Expert	Only have access to the Hadoop Cluster.
Software Engineer	Ability to check out and check in code to the source code repository.
Data Scientist	Will have read-write access to the Mahout systems for data analysis and tuning.

4.5Success Metrics

Indicators	Expected value	Achieved value
Increase revenue	Subscription will provide 20% increase in revenue for outpatient services	5 hospitals – each of them with 1,000 remote patients have achieved 5,000 subscribers. This currently generates $2.9 million in revenue.
Reduce operation cost	Flexible architecture will reduce IT operating costs by 10%	Microservices with DevOps have reduced operation cost by reducing time to deploy new services.
Availability and Elasticity	Flexible architecture will provide 99.9% uptime with scalability for the system.	Containerized microservice architecture achieved availability and scalability goals.
Improve Healthcare	90% of emergency patients will have prepared service setup on arrival, improving casualty department performance	70% patient’s information was relayed to the receiving hospital before arrival.

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