Felix Arteaga – Head Researcher in Security and Defence, Real Instituto Elcano. Telephone interview, 04 August 2010
Jamie Barlett – Head of Violence and Extremism, DEMOS. London, 28 April 2011.
Stewart Bertram – Cyber Intelligence Analyst, VeriSign. London, 09 September 2010
Ali Fisher – Chief Executive Officer, Mappa Mundi Consulting, Telephone Interview, 05 July 2010.
Carlos Fragoso – Board of Directors, Centre de Seguretat de la Informació de Catalunya (CESICAT). Email interview 8 August 2010.
Robert Imre – Deputy Head of Politics and International Relations. Newcastle Business School. Telephone Interview, 21 July 2010.
Javier Jordán – Professor of the Department of Political Science and Administration, University of Granada. Telephone Interview, 24 November 2010
Maria Llorach – Former Head of Communications and Institutional Relations, Congreso de los Diputados. Barcelona, 20 January 2011
Jonathan Githens-Mazer – Co-Director, European Muslim Research Centre (EMRC), Co-Director, Exeter Centre for Ethno-Political Studies (EXCEPS), Senior Lecturer, Institute of Arab and Islamic Studies (IAIS). Telephone Interview, 12 November 2010.
José María López-Navarro – Information Officer, Public Diplomacy Unit, North Atlantic Treaty Organization. Wilton Park, 08 June 2010.
Nicolas de Pedro – Researcher, CIDOB. Barcelona, 09 November 2010.
Manuel Pérez – Deputy Head Religious Diversity Department, UNESCO Centre of Catalonia, Barcelona, 05 July 2010, Barcelona, Spain.
John Postill – Senior Lecturer, Sheffield Hallam University. Barcelona, 02 August 2010.
Head of Research – United Kingdom Security Services, Telephone Interview, 15 September 2010
Alfred Rolington – Chief Executive Officer, Oxford Analytica. Telephone Interview, 10 June 2011
Elena Sánchez – Researcher, CIDOB. Barcelona, 09 December 2010.
Manuel Torres Soriano – Professor of Political Science and Administration, Universidad Pablo de Olavide de Sevilla. Telephone Interview, 24 November 2010
Giles Tremlett – Spain Correspondent, The Guardian. Telephone Interview, 12 November 2010.
Justin Webster – Television Producer. Telephone Interview, 29 November 2010
Appendix Two: Detailed Methodology for Semi-Structured Interviews
It was decided that semi-structured interviews would be conducted to gather data from academic and industry experts in the fields of technology, terrorism and counter-terrorism.111 These interviews were elected over structured interviews because they provided greater opportunity for the interviewees to speak more freely about the topic in question in relation to their areas of expertise.
In addition, the use of semi-structured interviews was chosen as the author is able to conduct such interviews in the Spanish language as well as English. It was decided that the purpose of the semi-structured interviews would be to compliment the findings from the internet research and provide greater qualitative richness.112
The interview questions were all open-ended questions, designed to elicit as much information as possible from the interviewee and were translated into Spanish from English. As such, the questions were segmented into three categories: academia, business/commercial and government and are listed below in English:
Questionnaires Used
Government
1: To what extent does government action influence terrorist activity?
2: Has the introduction of technology influenced the activity of terrorists? If so, how?
3: What methods do governments use to monitor the activities of terrorists or would be terrorists?
4: Is the government happy to work with ISPs? Or is it developing its own technologies in line with the policies it is planning to enact?
5: What influences the development of technology and counter-terrorism policies?
6: Do governments have a sense of the sentiment of public discourse towards technology and terrorism?
7: Does the government see the development of technology and the propagation of terrorism as mutually exclusive?
8: If the government does see technology playing a role in the propagation of terrorism, how does it see the role of Web 3.0 playing its part specifically?
Academia
1: Are there influences of terrorism in Spain other than the impact felt by the internet?
2: Has the government commissioned any research into terrorism and the Web?
3: What are organisations such as technology companies and Governments afraid of?
4: What counts as terrorism in Spain in the digital age?
5: Do you have a position on the methodologies used to analyse terrorism? E.g. data mining, qualitative methodologies, etc.?
Business
1: Are the problems faced by Spain uniquely Spanish? Or do you think they are a global phenomenon?
2: Are ISPs happy to work with government?
3: What technologies are you using to track the activities of terrorists?
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What technologies are being used in different countries?
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Is foreign language content analysed? Or do you only analyse content in Spanish?
4: Do you perceive any noticeable differences in nefarious behaviour on the Web following the introduction of Web 3.0 technologies?
5: Do you think that technology is the mobilising element in contemporary terrorist activity?
6: In your opinion, how can the development of technology be directed towards mitigating terrorist acts?
Challenges to the Conduct of the Semi-structured Interviews
A range of obstacles was encountered during the fieldwork, which made the effective conduct of the semi-structured interviews more challenging. The most prominent obstacle manifested itself in the proclivity of people to decline the invitation for an interview. This occurred in the case of many eminent academics and high-ranking journalists, Government officials and media technology experts who felt that the topic of the thesis was outside their areas of expertise. This phenomenon was confirmed by one of the interviewees who claimed that very few people in Spain are qualified to comment with authority about the topic in question outside the security services.113
In addition, it was discovered, in an interview with John Postill of Sheffield Hallam University, that the issue of terrorism is seldom openly discussed in Spain. The author, therefore, resolved to overcome this problem by re-phrasing the introductory email sent to the interviewees to reflect an emphasis on security in Spain and not terrorism and counter-terrorism. This change in tactic was more successful and resulted in more interviews with Spanish experts.
The questions were translated into Spanish for Spanish nationals and kept in English for English speakers. They were conducted via a variety of means. Some interviews were conducted by email, some by telephone and some in person at a neutral location.
The interviews were recorded on a digital voice recorder and transcribed manually using a word processing software program. At the request of one interviewee, his name has been anonymised due to his senior position in the UK security services. In addition, due to his role as the Spain Correspondent for The Guardian, Giles Tremlett requested that he approve the inclusion of his comments within the thesis.
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