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TM Maintan hosp ind knowledge 310812 develop-and-update-tg, SITHIND001B R1
Assessment matrix
© ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge
5
Assessment matrix
Showing mapping of Performance Criteria against Work Projects, Written
Questions and Oral Questions
Work
Projects
Written
Questions
Oral
Questions
Element 1: Seek information on the hospitality industry
1.1 Identify and access sources of information on the hotel and travel industries, appropriately and correctly
1.1
1, 2, 3
1 1.2 Obtain information on the hotel and travel industries to assist effective work performance within the industries
1.1
4
– 13
2 1.3 Access and update specific information on relevant sectors) of work
1.1, 1.2
14, 15
3 1.4 Use knowledge of the hotel and travel industries in the correct context to enhance quality of work performance
1.3
16, 17, 18 4
1.5 Obtain information on other industries to enhance quality of work performance
1.4
19, 20 21
5
Element 2: Source and apply information on legal and ethical issues for the hospitality
industry
2.1 Obtain information on legal issues and ethical issues to assist effective work performance
2.1
21
– 25
6 2.2 Conduct day-to-day hospitality industry activities in accordance with legal obligations and ethical industry practices
2.2
26, 27
7
Element 3: Update hospitality industry knowledge
3.1 Identify and use a range of opportunities to update general knowledge of the hotel and travel industries
3.1 28, 29 8
3.2 Monitor current issues of concern to the industries
3.2 30, 31 9
3.3 Share updated knowledge with customers and colleagues as appropriate and incorporate this knowledge into day-to-day work activities
3.3 32, 33 10
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