Element 3: Update hospitality industry knowledge

Element 3: Update hospitality industry knowledge

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© ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge
Work Projects
It is a requirement of this Unit you complete Work Projects as advised by your Trainer. You must submit documentation, suitable evidence or other relevant proof of completion of the project to your Trainer by the agreed date.
3.1 You are required to identify an industry opportunity to update your knowledge of the industry or the place where you work, and Describe how you became aware of the opportunity Briefly describe what the opportunity was
– such as where it took place, what sort of activities were involved, how long it went for, who attended and relevant other information Explain the information/knowledge gained Include samples of any handouts/information distributed/available.
3.2. Many issues impact on the hospitality industry giving rise to concerns for businesses and operators. Interview a manager/owner at your workplace and ask them to respond to the following questions What are current
 Government initiatives, if any
 Emerging or contracting markets
 Environmental issues giving concern regarding the operation and future of the venue How do these issues/concerns impact on the operation of the business What can be done to respond effectively to these matters Provide a written, audio or video report of the responses of the person interviewed.
3.3. Develop and submit a basic brochure you could give to customers sharing with them at least one item of updated industry, local and/or venue knowledge you have obtained. The brochure maybe handwritten or typed/computer-generated.
Pictures/photographs are not necessary unless vital to the aim of the brochure. The important aspects being assessed by your trainer will include Clarity of information provided The comprehensive nature of, and details within, the brochure How „user-friendly‟ the brochure is.

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