Element 3: Update hospitality industry knowledge

Element 3: Update hospitality industry knowledge

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© ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge
Causes of issues of concern
By definition, issues of concern will changeover time. The marketplace, and the industry, is dynamic and all the factors at play are constantly interacting with each other and creating new problems and new opportunities. For example, the business environment you are experiencing and operating in today is hugely different from a decade ago
– or even last year – and these differences are caused by individual factors or a combination of factors such as The state of the economy
– interest rates, currency exchange rates, levels of employment/unemployment Environmental considerations and/or concerns
– sustainability and ecotourism are major factors today Terrorism
– this impacts on every venue in both visible ways and many behind the scenes ways Weather
– there is always a strong relationship between weather and travel patterns of visitors Technological changes
– especially the introduction of new systems and facilities driven by improvements/initiatives in technology Legislative changes
– introduced to govern the hospitality and travel/tourism industries the government always has the potential to change laws impacting on the local industry as well as potential overseas/international visitors.
What maybe the issues of concern
Given that issues of concern will vary overtime, the following are examples of things commonly giving rise for concern
– some of these initiatives can pose threats to a business and others may open up opportunities.
Government initiatives
Governments sometimes create initiatives in response to industry pressure, or in order to redress what they see as negative factors impacting the industry and/or society. Examples include Creating advertising campaigns to promote certain locations/destinations or industry sectors Funding training initiatives in certain trades or where there is an identified need or staff shortage Encouraging workers from certain countries to come to the country to fill long-term job vacancies Amending or introducing legislation to address specific problems or encourage certain activities
– such as changes to laws relating to liquor, fire safety, food handling, OHS requirements, and employment.

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