Maryland public service commission



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SECTION 1-GENERAL




What is a Disaster?

                  1. A loss of local exchange, or major cable cut.

                  1. (IE: entrance cable, extended outage of over 500 customers).



                  1. A major community disaster (IE: Flood, Earthquake, etc.)

Any of the above could have a negative impact on the community in reaching:

911


Hospitals

Doctors


Police

Fire


Ambulance

Emergency Squad

Electric Company

Gas Company


DISASTER CONTINGENCY PROCEDURE:

                  1. Management will evaluate the emergency.

2. Establish a command center at the most beneficial location to coordinate



Restoration.


                  1. Implement restoration procedures.



                  1. Notify local media of affected area (See Section 8).



                  1. Establish temporary phone service, which will remain active until enough local service is restored to give people adequate service coverage.



                  1. Identify and restore T-CXR spans.



                  1. Identify and restore the largest block of customer’s possible.



                  1. Manually activate trunk group blocking of required groups.



                  1. Inform management and media of progress (See Section 10).

SECTION 1-GENERAL



NORMAL RESTORE ORDER FOR PHONE LINES





                  1. Emergency phones

                  1. Key employees

                  1. Local fire/ambulance companies

                  1. Local doctors

                  1. Local Police agency telephone

                  1. Special Needs Customers

                  1. Largest block of customers possible

                  1. General Customer Base

SECTION 1-GENERAL


MANAGEMENT ON AND OFF HOUR NOTIFICATION LIST

ARMSTRONG TELEPHONE COMPANY-MARYLAND

GENERAL MANAGER --------------------------- Gary D. Davis, Sr.

Office ……………………… (410) 658-5511

Home ……………………… (410) 658-4211

Pager Number ……………………… (410) 392-2097

Cell Phone ……………………… (302) 598-2571


COMMERCIAL OFFICE SUPERVISOR-------- Donna Graybeal

Office ………………………. (410) 658-5511

Home ………………………. (410) 658-2730
VICE PRESIDENT ENGINEERING & OPERATIONS

---------------------------- Jim Matyas

Office ………………………. (724) 283-0925

Home ………………………. (724) 339-3046


VICE PRESIDENT OPERATIONS---------------- Ed Davis

Office ……………………….. (724) 283-0925

Home ……………………….. (724) 287-6627

SECTION 2-FLOW CHART

EXCHANGE DESTROYED


YES

PAGE 6
NO



SWITCH DESTROYED

YES


PAGE 7
NO

LOSS OF DIAL TONE

YES


PAGE 8
NO

FRAME DESTROYED

YES


PAGE 9
NO

MAIN DISTRIBUTION FRAME DESTROYED


YES

PAGE 10
NO



CABLE CUT

YES


PAGE 11
NO

NORMAL

WORK


SECTION 2-FLOW CHART

EXCHANGE DESTROYED





                  1. Contact local Fire Department, County Fire Dispatch, Emergency Squad, or Ambulance.



                  1. Call out appropriate personnel.



                  1. Set up Repair Center.



                  1. Send assigned personnel to site to determine extent of damage.



                  1. Perform job assignments:

                  1. Establish temporary phone service

                  1. Contact Siemens Stromberg Carlson (see section 6).

                  1. Notify News Media (see Section 8).

                  1. Restore T-CSR Spans

                  1. Prepare site for SSC DCO Trailer (see Section 6).

                  1. Retrieve off site data base tape.

                  1. Prepare database and entrance cables for SSC DCO Trailer.

                  1. Restore full service.


SECTION 2-FLOW CHART


SWITCH DESTROYED





                  1. Contact local Fire Department, County Fire Dispatch, Emergency Squad, or Ambulance.



                  1. Call out appropriate personnel.



                  1. Set up Repair Center.



                  1. Send assigned personnel to site to determine extent of damage.



                  1. Perform job assignments:

                  1. Establish temporary phone service.

                  1. Contact Siemens Stromberg Carlson (see Section 6).

                  1. Notify News Media (see Section 10.)

                  1. Restore T-CXR Spans.

                  1. Prepare site for SSC DCO Trailer (see Section 6).

                  1. Retrieve off site data base tape.

                  1. Prepare database and entrance cables for SSC DCO Trailer.

                  1. Restore full service.


SECTION 2-FLOW CHART


LOSS OF DIAL TONE





                  1. Call out appropriate personnel.



                  1. Set up Repair Center.



                  1. Send assigned personnel to site to determine extent of damage.



                  1. Perform job assignments:

                  1. Establish temporary phone service (if necessary).

                  1. Refer to Cold Start Procedures (see Section 6).

                  1. Call SSC Scat (see Section 6).


SECTION 2-FLOW CHART


DCO FRAME DESTROYED





                  1. Contact local Fire Department, County Fire Dispatch, Emergency Squad or Ambulance.



                  1. Call out appropriate personnel.



                  1. Set up Repair Center.



                  1. Send assigned personnel to site to determine extent of damage.



                  1. Perform job assignments:

                  1. Establish temporary phone service.

                  1. Contact Siemens Stromberg Carlson (see Section 6).

                  1. Notify News Media (see Section 8).

                  1. Restore T-CXR Spans.

                  1. Prepare site for SSC DCO Trailer (see Section 6).

                  1. Prepare database and entrance cables for SSC DCO Trailer.

                  1. Restore full service.


SECTION 2-FLOW CHART


MAIN DISTRIBUTION FRAME





                  1. Contact local Fire Department, County Fire Dispatch, Emergency Squad or Ambulance.



                  1. Call out appropriate personnel.



                  1. Set up Repair Center.



                  1. Send assigned personnel to site to determine extent of damage.



                  1. Perform job assignments:

                  1. Establish temporary phone service.

                  1. Notify News Media (see Section 8).

                  1. Assess salvabilty of main frame and/or protectors.

                  1. Restore T-CXR Spans.

                  1. Restore full service.



SECTION 2-FLOW CHART

CABLE/FIBER CUT





                  1. Contact Local Fire Department, County Fire Dispatch, Emergency Squad or Ambulance (if required).

                  1. OR:



                  1. Call out appropriate personnel.

                  1. OR:



                  1. Set up Repair Center.

                  1. OR:



                  1. Send assigned personnel to site to determine extent of damage.

                  1. OR:



                  1. Perform job assignments:

                  1. Restore T-CXR Spans.

                  1. Temporarily restore priority circuits.

                  1. Restore full service.

                  1. Call Armstrong Fiber Fusion Department (fiber cut).

OR:


                  1. If required contact Highway Departments (see Section 9).


SECTION 3-BOMB THREAT

BOMB THREAT PROCEDURES

IF YOU RECEIVE A BOMB THREAT CALL:


                  1. Signal a supervisor or co-worker that you have a bomb threat on the line.



                  1. Notify switchman – Supervisor or Co-Worker should notify switchman.



                  1. Notify police – immediately have a Supervisor or Co-Worker contact the local police agency.



                  1. Carefully listen for details – Write down the exact words of caller if possible.



                  1. Secure a trace –

                  1. Hang phone up after receiving call.

                  1. Lift receiver and listen for dial tone.

                  1. Dial *57 and listen for announcement.




                  1. Relay details of the bomb threat to the highest available authority.



                  1. Evaluate the facts – any employee can make the decision to evacuate the building if immediate action is necessary. Use the paging system, identify yourself and inform all people that there is a bomb threat and they should evacuate the building immediately.



                  1. EMERGENCY ACTION PLAN – INTRA-COMPANY – Refer to plan for evacuation procedures (see Section 10).



                  1. AS SOON AS POSSIBLE FILL OUT THE FOLLOWING QUESTIONNAIRE TO AID THE AUTHORITIES IN THEIR INVESTIGATION.


SECTION 3-BOMB THREAT
QUESTIONS TO ASK:

WHEN IS THE BOMB SET TO EXPLODE?________________________

WHERE DID YOU PLACE THE BOMB?___________________________


WHAT KIND OF BOMB IS IT?___________________________________
DESCRIBE WHAT IT LOOKS LIKE______________________________
REASON FOR PLACING BOMB?________________________________
PERSONAL OBSERVATIONS:


CALLERS CHARACTERISTICS:

MALE/FEMALE APPROX AGE______

TONE OF VOICE________ ACCENT___________


BACKGROUND NOISE______________ IS VOICE FAMILIAR_____
DATE OF CALL________ TIME OF CALL______
DATE FORM FILLED OUT______ TIME FILLED OUT____________
YOUR NAME _______________________________________________
TELEPHONE NUMBER YOU TOOK CALL ON ___________________
SECTION 4 – MAJOR OUTAGES


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