Monitoring eAccessibility in Europe: 2011 Annual Report
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- Navigate this page:
- Automated Teller Machines (ATMs)
- Vending machines
- Question 34: Do the leading vending machine manufacturers supply vending machines with Braille labelling
- Virtual kiosks
- Public announcement systems
- Question 38: Have the busiest stations/airport developed information accessibility (info-accessibility) plans
- Question 39: Do the busiest stations/airport have induction loops at their facilities
Urban environmentThis category addresses technologies in the domain of self-service terminals (ATMs, vending machines and virtual kiosks) and other kinds of technology (announcement systems) which have in common that they are located in public places in the urban environment (e.g. train stations). Before describing the technologies included in this category it is necessary to understand that the differences between self-service terminals as ATMs, vending machines and virtual kiosks are getting narrower in design and functionalities. For example, some banks are deploying ATMs that also function as information or ticket kiosks. The distinction established between these technologies has to be considered in the context of this study.
ATMs are one of the main ICTs mediating the provision of services of the banking sector to their clients. Nowadays ATMs are evolving from their old function as money dispensers to a wider concept including other financial services and acting as public access terminals to a range of products and services. Users may face a range of barriers when using an ATM. For example, a blind person could need the support of audio menus to interact (i.e. talking ATMs) or wheelchair users could find problems if the terminal is positioned too high. Search procedure for collecting the information related to Automated Teller Machines (ATMs) in your country Step 1: Please identify the two main retail banks in your country which have a nation-wide presence in terms of brick and mortar branches and justify your choice with the criterion followed for their identification (e.g. any statement through Web search that indicates that the selected retail banks are main players in the national market). Retail banking is typical mass-market banking where individual customers use local branches. Services offered include savings and checking accounts, mortgages, personal loans, debit cards, credit cards, and so forth. Please note that this is different from wholesale banking, which refers to services between merchant banks and other financial institutions. Make sure that you select only retail banks and not wholesale banks, even if the latter may be ranked higher. Step 2: Visit the Websites of these leading retail banks where they offer information about their accessible products/services through the browser of these Websites, the Web map or simply browsing in order to identify specific contents about accessibility and users with specific needs. Step 3: Look for the specific information required in each question. Step 4: If you are unable to immediately identify the information required in Step 3, use the search function to check the entire Web site. Search for terms that may be helpful depending on the information required (talking ATM/cash dispenser, accessible ATM/cash dispenser, talking bank machine, disabled banking). Step 5: If this does not lead to any positive results, for each retail bank selected, identify a person that can answer the questions specified above (usually a representative of the public relations or marketing unit), and interview this person by telephone. Step 5: In addition, some disability organisations may have the required information available or may be able to point you to relevant information sources. Step 6: If none of the previous steps leads to any positive results or you have any question, you can send an email to the mailing list (technology.experts@technosite.es).
Question 30: Do the leading retail banks provide accessibility information to customers with specific needs in your (main) national language on their Websites?Please write the appropriate number of answer in each cell:
Question 31: Have the two main retail banks in your country deployed any talking ATMs/cash dispensers? If so, how many talking machines have been deployed? How many ATMs/cash dispensers are deployed by the bank (including those with or without talking features?(Please write “Yes” or “No” in each cell of the first row and the corresponding number in the second and third row)
Question 32: Have the two main retail banks in your country deployed any ATMs/cash dispensers accessible to wheelchair users? If so, how many? How many ATMs/cash dispensers are deployed by the bank (including those with or without accessible features for wheelchair users?(Please write “Yes” or “No” in each cell of the first row and the corresponding number in the second and third row)
A vending machine can be defined as “a device aimed for the self-service sale or provision of goods and/or services that can be operated by entering a coin, a bank note, a token, a chip or other card/key or by other command. This does not cover entertainment and gambling machines”. Therefore, the main function of vending machines is to sell products (e.g. drinks, food, snacks, etc.) Search procedure for collecting the information related to vending machines and ticketing virtual kiosks in your country Step 1: Identify the two leading vending machine manufacturers and the two leading transportation companies (interurban or international by train or bus) that operate country-wide and justify your choice with the criterion followed for their identification (e.g. any statement through Web search that indicates that the selected manufacturer/transportation companies are leaders in the national market). Step 2: Visit the Websites of these leading manufacturer/transportation companies where they offer information about their accessible products/services through the browser of these Websites, the Web map or simply browsing in order to identify specific contents about accessibility and users with specific needs. Step 3: Look for the specific information required in each question. Step 4: If you are unable to immediately identify the information required in Step 3, use the search function to check the entire Web site. Search for terms that may be helpful depending on the information required. Step 5: If this does not lead to any positive results, please identify a contact telephone number at the manufacturer/transportation companies and ask for the specific information required in Step 3. Step 6: In addition, some disability organisations may have the required information available or may be able to point you to relevant information sources. Step 7: If none of the previous steps leads to any positive results or you have any question, you can send an email to the mailing list (technology.experts@technosite.es).
Question 33: Do the leading vending machine manufacturers provide accessibility information to customers with specific needs in your (main) national language on their Websites?Please write the appropriate number of answer in each cell:
Question 34: Do the leading vending machine manufacturers supply vending machines with Braille labelling?(Please write “Yes” or “No” in each cell)
Virtual kiosks are self-service terminals whose main function is to provide access to information and a variety or services (in self-service mode). The main difference between virtual kiosks and vending machines in that the latter only requires a commercial transaction to obtain a physical product, whereas virtual kiosks commonly focus on electronic services (e.g. internet access, digital photo printing, tourist information, ticketing, etc.) that require user interaction with information and can be both free and pay services. The virtual kiosks on which you have to focus to gather information will be those used for ticketing that can be found in transport stations (train/bus/airports), since it covers a main functionality (i.e. mobility) in the urban environment.
Question 35: Do the leading transportation companies provide accessibility information on their Websites about virtual ticketing kiosks for customers with specific needs in your (main) national language?Please write the appropriate number of answer in each cell:
Question 36: How many talking virtual ticketing kiosks have been deployed by the two main transportation companies in your country?(Please mark with X one of the following options for each transportation company)
Question 37: How many virtual ticketing kiosks accessible to wheelchair users have been deployed by the two main transportation companies in your country?(Please mark with X one of the following options for each transportation company)
Unlike the previous technologies, this one is not about self-service terminals. Public announcement systems are technologies used to provide information in public places (e.g. museums or transport facilities as airports, bus and train stations) both in audio (e.g. public address systems) and video (e.g. digital display panels) modes. Search procedure for collecting the information related to the public announcement systems (visual, audio) in transport facilities (bus/train station and airport) in your country Step 1: Identify the busiest (passenger numbers in interurban and international transport) bus station, train station and airport in your country and justify your choice with the criterion followed for their identification (e.g. any statement through Web search that indicates that the selected bus/train station/airport are the busiest in your country). Step 2: Visit the Websites of the station/airport where they offer information about their accessible products/services through the browser of these Websites, the Web map or simply browsing in order to identify specific contents about accessibility and users with specific needs. Step 3: Look for the specific information required in each question. Step 4: If you are unable to immediately identify the information required in Step 3, use the search function to check the entire Web site. Search for terms that may be helpful depending on the information required. Step 5: If this does not lead to any positive results, please identify a contact telephone number at the bus station, train station and airport and ask for the specific information required in Step 3. Step 6: In addition, some disability organisations may have the required information available or may be able to point you to relevant information sources. Step 7: If none of the previous steps leads to any positive results or you have any question, you can send an email to the mailing list (technology.experts@technosite.es).
Question 38: Have the busiest stations/airport developed information accessibility (info-accessibility) plans?(Please mark with X one of the following options for each stations/airport)
Question 39: Do the busiest stations/airport have induction loops at their facilities?(Please write “Yes” or “No” in each cell)
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