Mykronoz faqsstatusCase Nomykronoz products appsquestionAnswerUnder development1

-Set up ZeWatch² using a computer: download ZeWatch² PC or MAC software from MyKronoz website, install the software on your computer, and follow the instructions on screen4I just got a ZeWatch² but when I hit the button it shows SET UP, what should I do?In order to dismiss this notification, you must set up ZeWatch² using your smartphone or computer.

-Set up ZeWatch² using a computer: download ZeWatch² PC or MAC software from MyKronoz website, install the software on your computer, and follow the instructions on screen5How can I pair ZeWatch² to my iOS device?Step 1/ Manual pairing:

- Light up ZeWatch² display by pressing the RED button

- Press the upper left button to initiate the Bluetooth connection

- A phone icon will appear followed by a sound on your ZeWatch² display

- In your iPhone Bluetooth settings, make sure Bluetooth is ON and select ZeWatch² in the list of available devices

- A pairing icon and a bip will confirm successful pairing

This operation will allow you to activate the calls and music functions

- Download ZeWatch² iOS App

- create an account and follow the instructions on screen

- make sure to light up the display by pressing the RED button to initiate syncing

This operation will allow you to synchronize the time, date, reminders and notifications6How can I pair ZeWatch² to my Android device?Step 1/ Manual pairing:

- Light up ZeWatch² display by pressing the RED button

- Press the upper left button to initiate the Bluetooth connection

- A phone icon will appear followed by a sound on your ZeWatch² display

- In your Android Bluetooth settings, make sure Bluetooth is ON and select ZeWatch² in the list of available devices

- A pairing icon and a bip will confirm successful pairing

This operation will allow you to activate the calls and music functions

Step 2/ Pairing with ZeWatch² Android app:

- Download ZeWatch² Android App

- create an account and follow the instructions on screen

This operation will allow you to synchronize the time, date, reminders and notifications7How can I pair ZeWatch² to my Windows Phone?- Light up ZeWatch² display by pressing the RED button

- Press the upper left button to initiate the Bluetooth connection

- A phone icon will appear followed by a sound on your ZeWatch² display

- In your phone’s Bluetooth settings, make sure Bluetooth is ON and select ZeWatch² in the list of available devices

- A pairing icon and a bip will confirm successful pairing

This operation will allow you to activate the calls and music functions8I cannot see ZeWatch² in the list of Bluetooth devices of my mobile phone, what can I do?- Light up ZeWatch² display by pressing the RED button

- Press the upper left button to initiate the Bluetooth connection

- A phone icon will appear followed by a sound on your ZeWatch² display

- In your phone’s Bluetooth settings, make sure Bluetooth is ON and select ZeWatch² in the list of available devices

- [Android users] Make sure you tap SCAN to search for available devicesStill experiencing some problems?

-Send an email to support@mykronoz.com with the following information:

-ZeWatch² S/N number

-Your mobile device brand and model9Which iOS devices are compatible with ZeWatch²?iOS devices that support Bluetooth 4.0 and iOS 7+:

1. 
   iPhone 4s, iPhone 5, iPhone 5s, iPhone 5c, iPhone 6, iPhone 6 Plus
   
2. 
   iPad 3/4/5^th generation, iPad Mini
   
3. 
   iPod Touch 5^th generation10I have successfully installed ZeWatch² iOS App on my iPhone 4, but when I try to pair it, it says “FAILED”INFO : ZeWatch2 has two Bluetooth chipsets: 2.1 and 4.0.
   

For features using the Bluetooth 4.0 such as setting the time and date, synchronization of activity data (steps, distance, calories), sleep, and setting custom reminders, you will not be able to configure via mobile (iPhone 4s and higher only) but only via our Mac or PC software available on MyKronoz website11I have successfully installed ZeWatch² iOS App on my iPhone 3 GS, but when I try to pair it, it says “FAILED”INFO : ZeWatch2 has two Bluetooth chipsets: 2.1 and 4.0.

Functionality using the Bluetooth 2.1 will be compatible with your iPhone 3, ie: calls, streaming music - as long as it is paired to your mobile phone.

For features using the Bluetooth 4.0 such as setting the time and date, synchronization of activity data (steps, distance, calories), sleep, and setting custom reminders, you will not be able to configure via mobile (iPhone 4s and higher only) but only via our Mac or PC software available on MyKronoz website12I have successfully installed ZeWatch² iOS App on my iPad 2, but when I try to pair it, it says “FAILED”Pairing cannot be successful in this case because ZeWatch² is only compatible with iOS devices that support Bluetooth 4.0 and run iOS7 and above. iPad 2 is not equipped with Bluetooth 4.0 connectivity. We invite you to set up the watch using our Mac or PC software available on MyKronoz website13I have an iPhone 5, but when I try to pair my device it always says “FAILED”When you try to pair ZeWatch² using a mobile phone, you must make sure that ZeWatch² display is turned on to initiate the Bluetooth recognition. Press ZeWatch² RED button to light up the display.

If you still experience some problems:

-make sure your Bluetooth is turned ON

-make sure you have Wifi / 3g

-reset your iPhone14Which Android devices are compatible with ZeWatch²?Select Android 2.3 + devices15I have purchased a ZeWatch², but I just found out that my mobile phone is not compatible, should I return the product?No, you shall not return the product! Instead, we invite you to download the PC or MAC software available on MyKronoz website, which allow end-users to set up and use ZeWatch² without a smartphone16Are you going to release an App for Windows Phone?Our engineers are working on the development on a Windows Phone App. Release date: 1^st quarter 201517What features are compatible with Windows Phone?Functionality using the Bluetooth 2.1 will be compatible with your Windows Phone, ie: calls, streaming music - as long as it is paired to your mobile phone.

For features using the Bluetooth 4.0 such as setting the time and date, synchronization of activity data (steps, distance, calories), sleep, and setting custom reminders, you will not be able to configure on your mobile but only via our Mac or PC software available on MyKronoz websiteWINDOWS PC SOFTWARE18Can I set up my ZeWatch² using a PC?Yes you can set up ZeWatch²using our Windows PC software available on MyKronoz website,19Where can I find ZeWatch² PC software?You can find ZeWatch² PC software on MyKronoz website20What are the Windows system requirements?Windows 7, 8, XP21I have installed ZeWatch² PC software but I am stuck on the welcome page.If you are facing this situation:

-Make sure the charging clip is well positioned on the charging terminals on the back of ZeWatch²

-Update the driver on your PC

-try again on a different USB port22My activity and sleep data are not displayed at the correct time / hoursThis bug has been identified and fixed in the latest version of our PC Software. Please uninstall and remove the current PC software version from your computer, and install the latest one available on MyKronoz websiteMAC SOFTWARE23Can I set up my ZeWatch² using a MAC?Yes you can set up ZeWatch² using our MAC software available on MyKronoz website,24Where can I find ZeWatch² MAC software?You can find ZeWatch² MAC software on MyKronoz website 25What are the MAC system requirements?Mac OS X 10.7 and newer26I have installed ZeWatch² MAC software but I am stuck on the welcome pageIf you are facing this situation:

-Make sure the charging clip is well positioned on the charging terminals on the back of ZeWatch²

-try again on a different USB portTROUBLESHOOTING27After pressing ZeWatch² button SET UP message pops up, what should I do?- Download ZeWatch² iOS or Android App

- create an account and follow the instructions on screen

TIP: If your mobile phone is not compatible with our Apps, you can set up ZeWatch² with our PC or MAC software available on MyKronoz website

28ZeWatch² screen is frozen and its buttons are no longer respondingPress the RED and GREEN button to reset your ZeWatch²29When I try to sign up using the mobile App, it says NETWORK UNAVAILABLEThis error message usually appears when:

1. 
   user has no Internet access on his mobile phone, then he needs to get Wifi or 3g network to complete his registration
   
2. 
   user has entered an email address that denies the access to our server. We recommend our users to try again with a Gmail address30I have successfully sign up and created an account, but when I try to pair my ZeWatch², it says that it is already connected to another account. What can I do?Send an email to MyKronoz support Team: support@mykronoz.com indicating the D/N number that appears below the error message; This D/N number will allow us to track with which email address your MyKronoz device is connected, and if needed, to unpair it from this account.31I can’t remember my password, how do I login again?You can simply press the “Forgot my password” button on ZeWatch² App or software in order to request a password reset32I would like to use another email address for my account, how can I do that?For this, you need
   

1. 
   to unpair your device from your current account by going into SETTINGS > SET UP > UNPAIR
   
2. 
   then log out from your session
   
3. 
   sign up with another email
   
4. 
   Pair your ZeWatch² with this new email account
   

This operation will synchronize the correct time on your ZeWatch²35My ZeWatch² shows MEMORY FULL, what can I do?ZeWatch² internal memory is limited to approximately 5 days of activity. Once the memory is full, you need to synchronize your data using the mobile application (iOS or Android) or the PC / MAC software in order to save your data into the cloud, and release some free space to track your new activity36My ZeWatch² shows incorrect time, what can I do?Open the App, click on the SETTING tab, tap SET UP ZeWatch² > UNPAIR ZeFit > SET UP ZeWatch² again, and go over the pairing process.

This operation will synchronize the correct time on your ZeWatch²37How do I adjust my ZeWatch² to daylight saving time?Open the App, click on the SETTING tab, tap SET UP ZeWatch² > UNPAIR ZeFit > SET UP ZeWatch² again, and go over the pairing process.

This operation will synchronize the correct time on your ZeWatch²38SMS notification is not working[Android users]

1. 
   Make sure ZeWatch²is paired to your mobile phone
   
2. 
   Download the latest version of ZeWatch² Android application available on the Google Play store
   
3. 
   Ensure the notification is enabled in the Settings of the AppStill experiencing some problems?
   

-ZeWatch² S/N number

-Your mobile device brand and modelBeing fixed[iOS users]

Our engineers are currently fixing this bug which comes from Apple Bluetooth protocols. We are making the necessary settings so that our firmware and App support ANCS, and we will be releasing a new version that resolve this bug ASAP.39SMS notification is not working despite being enabled in the mobile App[Android users]

1. 
   Make sure ZeWatch²is paired to your mobile phone
   
2. 
   Download the latest version of ZeWatch² Android application available on the Google Play storeStill experiencing some problems?
   

-ZeWatch² S/N number

-Your mobile device brand and modelBeing fixed[iOS users]

1. 
   Our engineers are currently fixing this bug which comes from Apple Bluetooth protocols. We are making the necessary settings so that our firmware and App support ANCS, and we will be releasing a new version that resolve this bug ASAP.40Missed Call notification is not working[Android users]
   
2. 
   Make sure ZeWatch²is paired to your mobile phone
   
3. 
   Download the latest version of ZeWatch² Android application available on the Google Play store
   
4. 
   Ensure the notification is enabled in the Settings of the AppStill experiencing some problems?
   

-ZeWatch² S/N number

-Your mobile device brand and model[iOS users]

1. 
   Make sure ZeWatch²is paired to your mobile phone
   
2. 
   Download the latest version of ZeWatch² iOS application available on the App store
   
3. 
   Ensure the notification is enabled in the Settings of the App41Missed Call notification is not working despite being enabled in the mobile App[Android users]
   

1. 
   Make sure ZeWatch²is paired to your mobile phone
   
2. 
   Download the latest version of ZeWatch² Android application available on the Google Play storeStill experiencing some problems?
   

-ZeWatch² S/N number

-Your mobile device brand and model[iOS users]

1. 
   Make sure ZeWatch²is paired to your mobile phone
   
2. 
   Download the latest version of ZeWatch² iOS application available on the App store42Anti-lost notification is not working[Android users]
   

1. 
   Make sure ZeWatch²is paired to your mobile phone
   
2. 
   Download the latest version of ZeWatch² Android application available on the Google Play store
   
3. 
   Ensure the notification is enabled in the Settings of the AppStill experiencing some problems?
   

-ZeWatch² S/N number

-Your mobile device brand and model[iOS users]

1. 
   Make sure ZeWatch²is paired to your mobile phone
   
2. 
   Download the latest version of ZeWatch² iOS application available on the App store
   
3. 
   Ensure the notification is enabled in the Settings of the App43Anti-lost notification is not working despite being enabled in the mobile App[Android users]
   

1. 
   Make sure ZeWatch²is paired to your mobile phone
   
2. 
   Download the latest version of ZeWatch² Android application available on the Google Play storeStill experiencing some problems?
   

-ZeWatch² S/N number

-Your mobile device brand and model[iOS users]

1. 
   Make sure ZeWatch²is paired to your mobile phone
   
2. 
   Download the latest version of ZeWatch² iOS application available on the App store44Voice Control is not working[Android users]
   

-Download the latest version of ZeWatch² Android application available on the Google Play store

NOTE: Your Android device must support S Voice or Google Now, and have access to an Internet connection[iOS users]

1. 
   Make sure ZeWatch²is paired to your iOS device
   

-Download the latest version of ZeWatch² Android application available on the Google Play store

-Ensure Google Now is installed on your Android deviceSYNCING DATA46How do I sync my data using ZeWatch² mobile app?The synchronization of data is manual and not automatic, please follow these instructions:

1. 
   Press the syncing button on the top right hand of the mobile app
   
2. 
   Press the RED button on your ZeWatch² to light up the display
   

1. 
   Make sure ZeWatch² display in turned on to ensure successful synchronization of data47I tried to sync my data but it was not successful, what should I do?Press the syncing button on the top right hand of the mobile app
   
2. 
   Press the RED button on your ZeWatch² to light up the display
   
3. 
   Make sure ZeWatch²display in turned on to ensure successful synchronization of data
   

-make sure you have Wifi / 3g network

-reset your mobile device

-if you are using an iPhone, double press the Home Button and remove the window corresponding to ZeWatch^Z App

-send an email to support@mykronoz.com indicating:

-ZeFit S/N and D/N number

-App version

-Mobile Device model and brand48I can no longer sync my data although ZeWatch² is connected to my mobile phone[Android users]

- In the Bluetooth settings of your Android device, uncheck ZeWatch2

- Reset your ZeWatch2 by pressing the RED and GREEN button simultaneously

- Open the App, click on Settings > Set up ZeWatch2> Unpair ZeWatch2

- Turn on the screen of your ZeWatch2 by pressing the RED button

- Hold the upper left button to trigger the Bluetooth connection

- In the Bluetooth settings on your Android device, select ZeWatch2 (a phone icon followed by a beep will confirm the successful pairing)

- Open the App, click on Settings > Set up ZeWatch2> and follow the on-screen instructions

[iOS users]

Step 1 /Disconnection

- In the Bluetooth settings of your iOS device, press ZeWatch2 then "Forget this Device"

- Reset your ZeWatch2 by pressing the RED and GREEN button simultaneously

- Open the App, click on Settings > Set up ZeWatch2> Unpair ZeWatch2

- Turn on the screen of your ZeWatch2 by pressing the RED button

- Hold the upper left button to trigger the Bluetooth connection

- In the Bluetooth settings on your iPhone, select ZeWatch2 (a phone icon followed by a beep will confirm the successful pairing)

- Open the App, click on Settings > Set up ZeWatch2> and follow the on-screen instructions making sure to keep the screen on your ZeWatch2 lighted up

49I noticed some data discrepancy between my App and my ZeWatch², what can I do?-Make sure you have Wifi / 3g network

-reset your mobile device

-if you are using an iPhone, double press the Home Button and remove the window corresponding to ZeWatch² App

TIPS: If you still experience some problems:

-send an email to support@mykronoz.com indicating:

-ZeFit S/N and D/N number

-App version

-Mobile Device model and brand50My ZeWatch² shows FULL MEMORY, what should I do?ZeWatch² internal memory is limited to approximately 5 days of activity. Once the memory is full, you need to synchronize your data using the mobile application (iOS or Android) or the PC / MAC software in order to save your data into the cloud, and release some free space to track your new activity51My ZeWatch² shows FULL MEMORY and no longer tracks my activity!ZeWatch² internal memory is limited to approximately 5 days of activity. Once the memory is full, you need to synchronize your data using the mobile application (iOS or Android) or the PC / MAC software in order to save your data into the cloud, and release some free space to track your new activity52My ZeWatch² shows LOW BATTERY, and I cannot sync my data, is it normal?Data cannot be successfully synchronized when battery is low, you need to charge your device to ensure a proper synchronizationACTIVITY & SLEEP DATA53What does ZeWatch² track?ZeWatch² tracks your daily steps, calories burnt, distance travelled, and sleep (sleep time, quality of your sleep)54How does ZeWatch² calculate my steps, distance and calories burned?Our algorithm takes into account your gender, height and weight to calculate those data55How does ZeWatch² calculate my sleep quality?Our 3 axis accelerometer sensor determines whether your are in a phase of light sleep, deep sleep, or awaken56How do I manually activate sleep mode?To activate sleep mode, light up ZeWatch² display and then long press ZeWatch² upper right button57At midnight, my tracker resets to 0, is it normal?Yes ZeWatch² tracker resets at midnight58The number of my daily steps seems inaccurate, why?If you feel that this number is inaccurate (too low or too high)

-make sure you have enter your correct height when signing up

-make sure you are wearing ZeWatch²on your non-dominant wrist and not too lose59Sometimes ZeWatch² counts some steps while I am not actually walking, why?Since ZeWatch² is equipped with a motion sensor, there is a likelihood that on a bumpy road, of if your hands are moving, the tracker counts a few extra steps60Sometimes, ZeWatch² does not count my steps, why?Since ZeWatch² is equipped with a motion sensor, if your arms remain static, there is a likelihood that the tracker misses a few steps61I have compared the distance given by ZeWatch² and my GPS, and they are different, why?The distance is based on your stride length, which can explain the discrepancy with a GPS which will measure the actual distance62My calories burnt seem extremely low, why?If you feel that this number is inaccurate (too low or too high)

-make sure you have entered your correct weight when signing up

-make sure you are wearing ZeWatch² on your non-dominant wrist and not too lose63I just got a ZeWatch², but all the counters remain frozen at 0 – why?You need to wear the device and walk for about 20 steps for the pedometer and tracker to start up64Can you explain the two lines of the sleep displayThe first line corresponds to your sleep "score". It is a grade out of 10, based on your sleep goal. The second line indicates your total sleep time65It seems that my ZeWatch² exits sleep mode automatically around 6 – 6:30 am – why?Our sensor detects your movement status after 6/6:30. If ZeWatch² detects movement before 6/6:30, it will count the time into light sleep (less movement) or wake up (more movement), however the device will still remain in sleep mode. But if ZeWatch² detects a lot of movements after 6/6:30, it will exit sleep mode and switch to day mode.CHARGING66I have plugged ZeWatch² to my computer but it seems that it is not charging… no battery indicator shows up?Make sure the clip is properly aligned with the charging terminals on the back of ZeWatch²67How long should I charge ZeWatch² for the first timeWe recommend charging it during 1:30 to 2 hours68How long does the battery last after a full charge?Around 3 days, depending on your daily usage69After I remove ZeWatch² from its charger, the screen remains black-Make sure the charging clip was well placed on your ZeWatch²

- Press the RED button to see if your device turns onStill experiencing some problems?

-Send an email to support@mykronoz.com with the following information:

-ZeWatch² S/N number

-Your mobile device brand and model70ZeWatch² battery indicator disappears after a few seconds. Does it mean that it is not charging?This is normal: the charging indicator may disappear after a few seconds, but your ZeWatch² will keep charging. You can remove the charging clip after 1:30 hours and you will see that your device will be fully charged71ZeWatch² seems to be reset after charging, what should I do?-Send an email to support@mykronoz.com with the following information:

-ZeWatch² S/N number

-Your mobile device brand and model72Can I charge my ZeWatch² with a wall plug (110V) ?Yes it can be charged with a wall plug (with its USB charging clip)CALLS73I cannot receive callsMake sure ZeWatch² is paired to your mobile phone:

- Light up ZeWatch² display by pressing the RED button

- Press the upper left button to initiate the Bluetooth connection

- A phone icon will appear followed by a sound on your ZeWatch² display

- In your phone’s Bluetooth settings, make sure Bluetooth is ON and select ZeWatch² in the list of available devices

- A pairing icon and a bip will confirm successful pairing74I cannot see the name of the incoming call, but only the number[Android users]

Download and install the latest version of ZeWatch² Android application available on the Google Play store; You must install ZeWatch² Android application to synchronize your phonebook.Still experiencing some problems?

-Send an email to support@mykronoz.com with the following information:

-ZeWatch² S/N number

-Your mobile device brand and model75How can I pick up the call from my smartphone and not my ZeWatch²?This situation can happen if ZeWatch²is paired to an Android device. To select the device from which you want to pick up your calls (handset or ZeWatch²) you need to set it up in the Call Settings of your Android deviceOTHER76Can I wear ZeWatch² while swimming / showering? No, ZeWatch² is not waterproof and should not be immersed or exposed to water.77How do I clean my watchband?You can clean your band using a humid cloth (warm water) and mild detergent, avoiding contacts with the display78What are the S/N and D/N numbers? Where can I find them?-S/N number is the serial number which can be found on the back of the packaging box

-D/N number is the device number which can be found in the “Help” section of the Mobile App or “Device Manager” section of the PC / MAC software or online cloud website http://app-zewatch2.mykronoz.com/index