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79What are the consequences of doing a RESET?Doing a reset will only delete your activity and sleep data, but not the account which is associated to your device80I want to delete my account, how can I do that?Please send an email to support@mykronoz.com 81Can I check my activity data online?After successfully syncing your data using ZeWatch2 mobile App or software, you can check your data online, from our cloud platform:

http://app-zewatch2.mykronoz.com/index

82ZeWatch2shows PLS SYNC TIME, what does it mean and how can I remove this notification?Open the App, click on the SETTING tab, tap SET UP ZeWatch2> UNPAIR ZeWatch2 > SET UP ZeWatch2 again, and go over the pairing process.

This operation will synchronize the correct time on your ZeWatch2



83How can I upgrade my ZeWatch2 with the latest firmware available?Step 1: Download and install ZeWatch2 PC or MAC software available on

Step 2: Plug ZeWatch2 into the USB port of your computer and follow the instructions on screen to upgrade ZeWatch2 firmware84How can I adjust my stride length?This option is not available. If you want us to add this option, please send us your feedback at support@mykronoz.com

85I have unpaired and pair my ZeWatch2 to adjust the time, but all my data has been deletedWhen unpairing and pairing ZeWatch2over, the daily data will be resets to 0 in order to avoid data discrepancy in case the device is associated to a new email address86Will my data be deleted if I remove the app from my phone?No, your data is stored on the cloud, so if you delete the application from your cellphone, your data will still be securely stored and available for you to access and check.87Can I remote control the music from my ZeWatch2?No, ZeWatch2 can only be used to stream the music from your cellphone88How can I set up the display to be always-on?This option is not available on ZeWatch2 because it will be extremely battery-consuming

StatusCase NoZEBRACELET2COMPATIBILITY - SET UP - PAIRING - UNPAIRINGQuestionAnswer1Where can I find ZeBracelet2 iOS App?ZeBracelet2 iOS App can be found on the App store 2Where can I find ZeBracelet2 Android App?ZeBracelet2 Android App can be found on the Google Play store3I just got a ZeBracelet2 but it does not show the correct time, what should I do?In order to get the correct time on your ZeBracelet2 display, you must first set it up using your smartphone or computer.

-Set up ZeBracelet2 using a mobile phone: download and install ZeBracelet2 iOS or Android App on your smartphone, then follow the instructions on screen

-Set up ZeBracelet2 using a computer: download ZeBracelet2 PC or MAC software from MyKronoz website, install the software on your computer, and follow the instructions on screen4I just got a ZeBracelet2 but when I hit the button it shows SET UP, what should I do?In order to dismiss this notification, you must set up ZeBracelet2 using your smartphone or computer.



-Set up ZeBracelet2using a mobile phone: download and install ZeBracelet2 iOS or Android App on your smartphone, then follow the instructions on screen

-Set up ZeBracelet2 using a computer: download ZeBracelet2 PC or MAC software from MyKronoz website, install the software on your computer, and follow the instructions on screen5How can I pair ZeBracelet2 to my iOS device?Step 1/ Manual pairing:

- Light up ZeBracelet2 display by pressing the RED button

- Press the upper left button to initiate the Bluetooth connection

- A phone icon will appear followed by a sound on your ZeBracelet2 display

- In your iPhone Bluetooth settings, make sure Bluetooth is ON and select ZeBracelet2 in the list of available devices

- A pairing icon and a bip will confirm successful pairing

This operation will allow you to activate the calls and music functions



Step 2/ Pairing with ZeBracelet2 iOS app:

- Download ZeWatch2 iOS App

- create an account and follow the instructions on screen

- make sure to light up the display by pressing the RED button to initiate syncing

This operation will allow you to synchronize the time, date, reminders and notifications6How can I pair ZeBracelet2 to my Android device?Step 1/ Manual pairing:

- Light up ZeBracelet2display by pressing the RED button

- Press the upper left button to initiate the Bluetooth connection

- A phone icon will appear followed by a sound on your ZeBracelet2 display

- In your Android Bluetooth settings, make sure Bluetooth is ON and select ZeBracelet2 in the list of available devices

- A pairing icon and a bip will confirm successful pairing

This operation will allow you to activate the calls and music functions

Step 2/ Pairing with ZeBracelet2 Android app:

- Download ZeBracelet2 Android App

- create an account and follow the instructions on screen

This operation will allow you to synchronize the time, date, reminders and notifications7How can I pair ZeBracelet2 to my Windows Phone?- Light up ZeBracelet2 display by pressing the RED button

- Press the upper left button to initiate the Bluetooth connection

- A phone icon will appear followed by a sound on your ZeBracelet2 display

- In your phone’s Bluetooth settings, make sure Bluetooth is ON and select ZeBracelet2 in the list of available devices

- A pairing icon and a bip will confirm successful pairing

This operation will allow you to activate the calls and music functions8I cannot see ZeBracelet2 in the list of Bluetooth devices of my mobile phone, what can I do?- Light up ZeBracelet2 display by pressing the RED button

- Press the upper left button to initiate the Bluetooth connection

- A phone icon will appear followed by a sound on your ZeBracelet2 display

- In your phone’s Bluetooth settings, make sure Bluetooth is ON and select ZeBracelet2 in the list of available devices

- [Android users] Make sure you tap SCAN to search for available devicesStill experiencing some problems?

-Send an email to support@mykronoz.com with the following information:

- ZeBracelet2 S/N number

-Your mobile device brand and model9Which iOS devices are compatible with ZeBracelet2?iOS devices that support Bluetooth 4.0 and iOS 7+:



  1. iPhone 4s, iPhone 5, iPhone 5s, iPhone 5c, iPhone 6, iPhone 6 Plus

  2. iPad 3/4/5th generation, iPad Mini

  3. iPod Touch 5th generation10I have successfully installed ZeBracelet2 iOS App on my iPhone 4, but when I try to pair it, it says “FAILED”INFO : ZeBracelet2 has two Bluetooth chipsets: 2.1 and 4.0.

Functionality using the Bluetooth 2.1 will be compatible with your iPhone 4, ie: calls, streaming music - as long as it is paired to your mobile phone.

For features using the Bluetooth 4.0 such as setting the time and date, synchronization of activity data (steps, distance, calories), sleep, and setting custom reminders, you will not be able to configure via mobile (iPhone 4s and higher only) but only via our Mac or PC software available on MyKronoz website11I have successfully installed ZeBracelet2 iOS App on my iPhone 3 GS, but when I try to pair it, it says “FAILED”INFO : ZeBracelet2 has two Bluetooth chipsets: 2.1 and 4.0.

Functionality using the Bluetooth 2.1 will be compatible with your iPhone 3, ie: calls, streaming music - as long as it is paired to your mobile phone.

For features using the Bluetooth 4.0 such as setting the time and date, synchronization of activity data (steps, distance, calories), sleep, and setting custom reminders, you will not be able to configure via mobile (iPhone 4s and higher only) but only via our Mac or PC software available on MyKronoz website12I have successfully installed ZeBracelet2 iOS App on my iPad 2, but when I try to pair it, it says “FAILED”Pairing cannot be successful in this case because ZeBracelet2 is only compatible with iOS devices that support Bluetooth 4.0 and run iOS7 and above. iPad 2 is not equipped with Bluetooth 4.0 connectivity. We invite you to set up the watch using our Mac or PC software available on MyKronoz website13I have an iPhone 5, but when I try to pair my device it always says “FAILED”When you try to pair ZeBracelet2 using a mobile phone, you must make sure that ZeBracelet2 display is turned on to initiate the Bluetooth recognition. Press ZeBracelet2 RED button to light up the display.

If you still experience some problems:

-make sure your Bluetooth is turned ON

-make sure you have Wifi / 3g

-reset your iPhone14Which Android devices are compatible with ZeBracelet2?Select Android 2.3 + devices15I have purchased a ZeBracelet2, but I just found out that my mobile phone is not compatible, should I return the product?No, you shall not return the product! Instead, we invite you to download the PC or MAC software available on MyKronoz website which allow end-users to set up and use ZeWatch2 without a smartphone16Are you going to release an App for Windows Phone?Our engineers are working on the development on a Windows Phone App. Release date: 1st quarter 201517What features are compatible with Windows Phone?Functionality using the Bluetooth 2.1 will be compatible with your Windows Phone, ie: calls, streaming music - as long as it is paired to your mobile phone.

For features using the Bluetooth 4.0 such as setting the time and date, synchronization of activity data (steps, distance, calories), sleep, and setting custom reminders, you will not be able to configure on your mobile but only via our Mac or PC software available on MyKronoz websiteWINDOWS PC SOFTWARE18Can I set up my ZeBracelet2 using a PC?Yes you can set up ZeBracelet2using our Windows PC software available on MyKronoz website19Where can I find ZeBracelet2 PC software?You can find ZeBracelet2 PC software on MyKronoz website20What are the Windows system requirements?Windows 7, 8, XP21I have installed ZeBracelet2 PC software but I am stuck on the welcome page.If you are facing this situation:

-Make sure the charging clip is well positioned on the charging terminals on the back of ZeBracelet2

-Update the driver on your PC

-try again on a different USB port22My activity and sleep data are not displayed at the correct time / hoursThis bug has been identified and fixed in the latest version of our PC Software. Please uninstall and remove the current PC software version from your computer, and install the latest one available on MyKronoz websiteMAC SOFTWARE23Can I set up my ZeBracelet2 using a MAC?Yes you can set up ZeBracelet2 using our MAC software available on MyKronoz website24Where can I find ZeBracelet2 MAC software?You can find ZeBracelet2 MAC software on MyKronoz website25What are the MAC system requirements?Mac OS X 10.7 and newer26I have installed ZeBracelet2 MAC software but I am stuck on the welcome pageIf you are facing this situation:

-Make sure the charging clip is well positioned on the charging terminals on the back of ZeBracelet2

-try again on a different USB portTROUBLESHOOTING27After pressing ZeBracelet2 button SET UP message pops up, what should I do?- Download ZeBracelet2 iOS or Android App

- create an account and follow the instructions on screen

TIP: If your mobile phone is not compatible with our Apps, you can set up ZeBracelet2 with our PC or MAC software available on MyKronoz website



28ZeBracelet2 screen is frozen and its buttons are no longer respondingPress the RED and GREEN button to reset your ZeBracelet229When I try to sign up using the mobile App, it says NETWORK UNAVAILABLEThis error message usually appears when:

  1. user has no Internet access on his mobile phone, then he needs to get Wifi or 3g network to complete his registration

  2. user has entered an email address that denies the access to our server. We recommend our users to try again with a Gmail address30I have successfully sign up and created an account, but when I try to pair my ZeBracelet2, it says that it is already connected to another account. What can I do?Send an email to MyKronoz support Team: support@mykronoz.com indicating the D/N number that appears below the error message; This D/N number will allow us to track with which email address your MyKronoz device is connected, and if needed, to unpair it from this account.31I can’t remember my password, how do I login again?You can simply press the “Forgot my password” button on ZeBracelet2 App or software in order to request a password reset32I would like to use another email address for my account, how can I do that?For this, you need

  1. to unpair your device from your current account by going into SETTINGS > SET UP > UNPAIR

  2. then log out from your session

  3. sign up with another email

  4. Pair your ZeBracelet2 with this new email account

Note: your previous data will not be transferred to this new account33How can I unpair ZeBracelet2 from my account / email address?For this, you need to unpair your device from your current account by going into SETTINGS > SET UP > UNPAIR34My ZeBracelet2 shows PLS SYNC TIME, what does it mean and how can I remove this notification?Open the App, click on the SETTING tab, tap SET UP ZeBracelet2> UNPAIR ZeBracelet2 > SET UP ZeBracelet2 again, and go over the pairing process.

This operation will synchronize the correct time on your ZeBracelet235My ZeBracelet2 shows MEMORY FULL, what can I do?ZeBracelet2 internal memory is limited to approximately 5 days of activity. Once the memory is full, you need to synchronize your data using the mobile application (iOS or Android) or the PC / MAC software in order to save your data into the cloud, and release some free space to track your new activity36My ZeBracelet2 shows incorrect time, what can I do?Open the App, click on the SETTING tab, tap SET UP ZeBracelet2 > UNPAIR ZeFit > SET UP ZeWatch2 again, and go over the pairing process.

This operation will synchronize the correct time on your ZeBracelet237How do I adjust my ZeBracelet2 to daylight saving time?Open the App, click on the SETTING tab, tap SET UP ZeBracelet2 > UNPAIR ZeFit > SET UP ZeBracelet2 again, and go over the pairing process.This operation will synchronize the correct time on your ZeBracelet238SMS notification is not working[Android users]


  1. Make sure ZeWatch2is paired to your mobile phone

  2. Download the latest version of ZeBracelet2 Android application available on the Google Play store

  3. Ensure the notification is enabled in the Settings of the AppStill experiencing some problems?

-Send an email to support@mykronoz.com with the following information:

- ZeBracelet2 S/N number

-Your mobile device brand and modelBeing fixed[iOS users]

Our engineers are currently fixing this bug which comes from Apple Bluetooth protocols. We are making the necessary settings so that our firmware and App support ANCS, and we will be releasing a new version that resolve this bug ASAP.39SMS notification is not working despite being enabled in the mobile App[Android users]



  1. Make sure ZeBracelet2 is paired to your mobile phone

  2. Download the latest version of ZeBracelet2 Android application available on the Google Play storeStill experiencing some problems?

-Send an email to support@mykronoz.com with the following information:

- ZeBracelet2 S/N number

-Your mobile device brand and modelBeing fixed[iOS users]


  1. Our engineers are currently fixing this bug which comes from Apple Bluetooth protocols. We are making the necessary settings so that our firmware and App support ANCS, and we will be releasing a new version that resolve this bug ASAP.40Missed Call notification is not working[Android users]

  2. Make sure ZeBracelet2 is paired to your mobile phone

  3. Download the latest version of ZeBracelet2 Android application available on the Google Play store

  4. Ensure the notification is enabled in the Settings of the AppStill experiencing some problems?

-Send an email to support@mykronoz.com with the following information:

- ZeBracelet2 S/N number

-Your mobile device brand and model[iOS users]


  1. Make sure ZeBracelet2 is paired to your mobile phone

  2. Download the latest version of ZeBracelet2 iOS application available on the App store

  3. Ensure the notification is enabled in the Settings of the App41Missed Call notification is not working despite being enabled in the mobile App[Android users]

  1. Make sure ZeBracelet2 is paired to your mobile phone

  2. Download the latest version of ZeBracelet2 Android application available on the Google Play storeStill experiencing some problems?

-Send an email to support@mykronoz.com with the following information:

- ZeBracelet2 S/N number

-Your mobile device brand and model[iOS users]


  1. Make sure ZeBracelet2 is paired to your mobile phone

  2. Download the latest version of ZeBracelet2 iOS application available on the App store42Anti-lost notification is not working[Android users]

  1. Make sure ZeBracelet2 is paired to your mobile phone

  2. Download the latest version of ZeBracelet2 Android application available on the Google Play store

  3. Ensure the notification is enabled in the Settings of the AppStill experiencing some problems?

-Send an email to support@mykronoz.com with the following information:

- ZeBracelet2 S/N number

-Your mobile device brand and model[iOS users]


  1. Make sure ZeBracelet2is paired to your mobile phone

  2. Download the latest version of ZeBracelet2 iOS application available on the App store

  3. Ensure the notification is enabled in the Settings of the App43Anti-lost notification is not working despite being enabled in the mobile App[Android users]

  1. Make sure ZeBracelet2 is paired to your mobile phone

  2. Download the latest version of ZeBracelet2 Android application available on the Google Play storeStill experiencing some problems?

-Send an email to support@mykronoz.com with the following information:

- ZeBracelet2 S/N number

-Your mobile device brand and model[iOS users]


  1. Make sure ZeBracelet2is paired to your mobile phone

  2. Download the latest version of ZeBracelet2 iOS application available on the App store44Voice Control is not working[Android users]

-Make sure ZeBracelet2 is paired to your Android device

-Download the latest version of ZeBracelet2 Android application available on the Google Play store

NOTE: Your Android device must support S Voice or Google Now, and have access to an Internet connection[iOS users]


  1. Make sure ZeBracelet2 is paired to your iOS device

NOTE: Your iOS device must support Siri, and have access to an Internet connection45Google Now is not working-Make sure ZeBracelet2 is paired to your mobile phone

-Download the latest version of ZeBracelet2 Android application available on the Google Play store

-Ensure Google Now is installed on your Android deviceSYNCING DATA46How do I sync my data using ZeBracelet2 mobile app?The synchronization of data is manual and not automatic, please follow these instructions:


  1. Press the syncing button on the top right hand of the mobile app

  2. Press the RED button on your ZeBracelet2 to light up the display

  1. Make sure ZeBracelet2 display in turned on to ensure successful synchronization of data47I tried to sync my data but it was not successful, what should I do?Press the syncing button on the top right hand of the mobile app

  2. Press the RED button on your ZeBracelet2 to light up the display

  3. Make sure ZeBracelet2 display in turned on to ensure successful synchronization of data

TIPS: If you still experience some problems:

-make sure you have Wifi / 3g network

-reset your mobile device

-if you are using an iPhone, double press the Home Button and remove the window corresponding to ZeBracelet2 App

-send an email to support@mykronoz.com indicating:

-ZeFit S/N and D/N number

-App version

-Mobile Device model and brand48I can no longer sync my data although ZeBracelet2 is connected to my mobile phone[Android users]



Step 1 /Disconnection

  1. In the Bluetooth settings of your Android device, uncheck ZeBracelet2

  2. Reset your ZeBracelet2 by pressing the RED and GREEN button simultaneously

- Open the App, click on Settings > Set up ZeBracelet2> Unpair ZeBracelet2

Step 2 / Reconnection

- Turn on the screen of your ZeBracelet2 by pressing the RED button

- Hold the upper left button to trigger the Bluetooth connection

- In the Bluetooth settings on your Android device, select ZeBracelet2 (a phone icon followed by a beep will confirm the successful pairing)

- Open the App, click on Settings > Set up ZeBracelet22> and follow the on-screen instructions



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