Mykronoz faqsstatusCase Nomykronoz products appsquestionAnswerUnder development1

This operation will synchronize the correct time on your ZeWatch²

-Set up ZeBracelet² using a computer: download ZeBracelet² PC or MAC software from MyKronoz website, install the software on your computer, and follow the instructions on screen4I just got a ZeBracelet² but when I hit the button it shows SET UP, what should I do?In order to dismiss this notification, you must set up ZeBracelet² using your smartphone or computer.

-Set up ZeBracelet² using a computer: download ZeBracelet² PC or MAC software from MyKronoz website, install the software on your computer, and follow the instructions on screen5How can I pair ZeBracelet² to my iOS device?Step 1/ Manual pairing:

- Light up ZeBracelet² display by pressing the RED button

- Press the upper left button to initiate the Bluetooth connection

- A phone icon will appear followed by a sound on your ZeBracelet² display

- In your iPhone Bluetooth settings, make sure Bluetooth is ON and select ZeBracelet² in the list of available devices

- A pairing icon and a bip will confirm successful pairing

This operation will allow you to activate the calls and music functions

- Download ZeWatch² iOS App

- create an account and follow the instructions on screen

- make sure to light up the display by pressing the RED button to initiate syncing

This operation will allow you to synchronize the time, date, reminders and notifications6How can I pair ZeBracelet² to my Android device?Step 1/ Manual pairing:

- Light up ZeBracelet²display by pressing the RED button

- Press the upper left button to initiate the Bluetooth connection

- A phone icon will appear followed by a sound on your ZeBracelet² display

- In your Android Bluetooth settings, make sure Bluetooth is ON and select ZeBracelet² in the list of available devices

- A pairing icon and a bip will confirm successful pairing

This operation will allow you to activate the calls and music functions

Step 2/ Pairing with ZeBracelet² Android app:

- Download ZeBracelet² Android App

- create an account and follow the instructions on screen

This operation will allow you to synchronize the time, date, reminders and notifications7How can I pair ZeBracelet² to my Windows Phone?- Light up ZeBracelet² display by pressing the RED button

- Press the upper left button to initiate the Bluetooth connection

- A phone icon will appear followed by a sound on your ZeBracelet² display

- In your phone’s Bluetooth settings, make sure Bluetooth is ON and select ZeBracelet² in the list of available devices

- A pairing icon and a bip will confirm successful pairing

This operation will allow you to activate the calls and music functions8I cannot see ZeBracelet² in the list of Bluetooth devices of my mobile phone, what can I do?- Light up ZeBracelet² display by pressing the RED button

- Press the upper left button to initiate the Bluetooth connection

- A phone icon will appear followed by a sound on your ZeBracelet² display

- In your phone’s Bluetooth settings, make sure Bluetooth is ON and select ZeBracelet² in the list of available devices

- [Android users] Make sure you tap SCAN to search for available devicesStill experiencing some problems?

-Send an email to support@mykronoz.com with the following information:

- ZeBracelet² S/N number

-Your mobile device brand and model9Which iOS devices are compatible with ZeBracelet²?iOS devices that support Bluetooth 4.0 and iOS 7+:

1. 
   iPhone 4s, iPhone 5, iPhone 5s, iPhone 5c, iPhone 6, iPhone 6 Plus
   
2. 
   iPad 3/4/5^th generation, iPad Mini
   
3. 
   iPod Touch 5^th generation10I have successfully installed ZeBracelet² iOS App on my iPhone 4, but when I try to pair it, it says “FAILED”INFO : ZeBracelet² has two Bluetooth chipsets: 2.1 and 4.0.
   

For features using the Bluetooth 4.0 such as setting the time and date, synchronization of activity data (steps, distance, calories), sleep, and setting custom reminders, you will not be able to configure via mobile (iPhone 4s and higher only) but only via our Mac or PC software available on MyKronoz website11I have successfully installed ZeBracelet² iOS App on my iPhone 3 GS, but when I try to pair it, it says “FAILED”INFO : ZeBracelet² has two Bluetooth chipsets: 2.1 and 4.0.

Functionality using the Bluetooth 2.1 will be compatible with your iPhone 3, ie: calls, streaming music - as long as it is paired to your mobile phone.

For features using the Bluetooth 4.0 such as setting the time and date, synchronization of activity data (steps, distance, calories), sleep, and setting custom reminders, you will not be able to configure via mobile (iPhone 4s and higher only) but only via our Mac or PC software available on MyKronoz website12I have successfully installed ZeBracelet² iOS App on my iPad 2, but when I try to pair it, it says “FAILED”Pairing cannot be successful in this case because ZeBracelet² is only compatible with iOS devices that support Bluetooth 4.0 and run iOS7 and above. iPad 2 is not equipped with Bluetooth 4.0 connectivity. We invite you to set up the watch using our Mac or PC software available on MyKronoz website13I have an iPhone 5, but when I try to pair my device it always says “FAILED”When you try to pair ZeBracelet² using a mobile phone, you must make sure that ZeBracelet² display is turned on to initiate the Bluetooth recognition. Press ZeBracelet² RED button to light up the display.

If you still experience some problems:

-make sure your Bluetooth is turned ON

-make sure you have Wifi / 3g

-reset your iPhone14Which Android devices are compatible with ZeBracelet²?Select Android 2.3 + devices15I have purchased a ZeBracelet², but I just found out that my mobile phone is not compatible, should I return the product?No, you shall not return the product! Instead, we invite you to download the PC or MAC software available on MyKronoz website which allow end-users to set up and use ZeWatch² without a smartphone16Are you going to release an App for Windows Phone?Our engineers are working on the development on a Windows Phone App. Release date: 1^st quarter 201517What features are compatible with Windows Phone?Functionality using the Bluetooth 2.1 will be compatible with your Windows Phone, ie: calls, streaming music - as long as it is paired to your mobile phone.

For features using the Bluetooth 4.0 such as setting the time and date, synchronization of activity data (steps, distance, calories), sleep, and setting custom reminders, you will not be able to configure on your mobile but only via our Mac or PC software available on MyKronoz websiteWINDOWS PC SOFTWARE18Can I set up my ZeBracelet² using a PC?Yes you can set up ZeBracelet²using our Windows PC software available on MyKronoz website19Where can I find ZeBracelet² PC software?You can find ZeBracelet² PC software on MyKronoz website20What are the Windows system requirements?Windows 7, 8, XP21I have installed ZeBracelet² PC software but I am stuck on the welcome page.If you are facing this situation:

-Make sure the charging clip is well positioned on the charging terminals on the back of ZeBracelet²

-Update the driver on your PC

-try again on a different USB port22My activity and sleep data are not displayed at the correct time / hoursThis bug has been identified and fixed in the latest version of our PC Software. Please uninstall and remove the current PC software version from your computer, and install the latest one available on MyKronoz websiteMAC SOFTWARE23Can I set up my ZeBracelet² using a MAC?Yes you can set up ZeBracelet² using our MAC software available on MyKronoz website24Where can I find ZeBracelet² MAC software?You can find ZeBracelet² MAC software on MyKronoz website25What are the MAC system requirements?Mac OS X 10.7 and newer26I have installed ZeBracelet² MAC software but I am stuck on the welcome pageIf you are facing this situation:

-Make sure the charging clip is well positioned on the charging terminals on the back of ZeBracelet²

-try again on a different USB portTROUBLESHOOTING27After pressing ZeBracelet² button SET UP message pops up, what should I do?- Download ZeBracelet² iOS or Android App

- create an account and follow the instructions on screen

TIP: If your mobile phone is not compatible with our Apps, you can set up ZeBracelet² with our PC or MAC software available on MyKronoz website

1. 
   user has no Internet access on his mobile phone, then he needs to get Wifi or 3g network to complete his registration
   
2. 
   user has entered an email address that denies the access to our server. We recommend our users to try again with a Gmail address30I have successfully sign up and created an account, but when I try to pair my ZeBracelet², it says that it is already connected to another account. What can I do?Send an email to MyKronoz support Team: support@mykronoz.com indicating the D/N number that appears below the error message; This D/N number will allow us to track with which email address your MyKronoz device is connected, and if needed, to unpair it from this account.31I can’t remember my password, how do I login again?You can simply press the “Forgot my password” button on ZeBracelet² App or software in order to request a password reset32I would like to use another email address for my account, how can I do that?For this, you need
   

1. 
   to unpair your device from your current account by going into SETTINGS > SET UP > UNPAIR
   
2. 
   then log out from your session
   
3. 
   sign up with another email
   
4. 
   Pair your ZeBracelet² with this new email account
   

This operation will synchronize the correct time on your ZeBracelet²35My ZeBracelet² shows MEMORY FULL, what can I do?ZeBracelet² internal memory is limited to approximately 5 days of activity. Once the memory is full, you need to synchronize your data using the mobile application (iOS or Android) or the PC / MAC software in order to save your data into the cloud, and release some free space to track your new activity36My ZeBracelet² shows incorrect time, what can I do?Open the App, click on the SETTING tab, tap SET UP ZeBracelet² > UNPAIR ZeFit > SET UP ZeWatch² again, and go over the pairing process.

This operation will synchronize the correct time on your ZeBracelet²37How do I adjust my ZeBracelet² to daylight saving time?Open the App, click on the SETTING tab, tap SET UP ZeBracelet² > UNPAIR ZeFit > SET UP ZeBracelet² again, and go over the pairing process.This operation will synchronize the correct time on your ZeBracelet²38SMS notification is not working[Android users]

1. 
   Make sure ZeWatch²is paired to your mobile phone
   
2. 
   Download the latest version of ZeBracelet² Android application available on the Google Play store
   
3. 
   Ensure the notification is enabled in the Settings of the AppStill experiencing some problems?
   

- ZeBracelet² S/N number

-Your mobile device brand and modelBeing fixed[iOS users]

Our engineers are currently fixing this bug which comes from Apple Bluetooth protocols. We are making the necessary settings so that our firmware and App support ANCS, and we will be releasing a new version that resolve this bug ASAP.39SMS notification is not working despite being enabled in the mobile App[Android users]

1. 
   Make sure ZeBracelet² is paired to your mobile phone
   
2. 
   Download the latest version of ZeBracelet² Android application available on the Google Play storeStill experiencing some problems?
   

- ZeBracelet² S/N number

-Your mobile device brand and modelBeing fixed[iOS users]

1. 
   Our engineers are currently fixing this bug which comes from Apple Bluetooth protocols. We are making the necessary settings so that our firmware and App support ANCS, and we will be releasing a new version that resolve this bug ASAP.40Missed Call notification is not working[Android users]
   
2. 
   Make sure ZeBracelet² is paired to your mobile phone
   
3. 
   Download the latest version of ZeBracelet² Android application available on the Google Play store
   
4. 
   Ensure the notification is enabled in the Settings of the AppStill experiencing some problems?
   

- ZeBracelet² S/N number

-Your mobile device brand and model[iOS users]

1. 
   Make sure ZeBracelet² is paired to your mobile phone
   
2. 
   Download the latest version of ZeBracelet² iOS application available on the App store
   
3. 
   Ensure the notification is enabled in the Settings of the App41Missed Call notification is not working despite being enabled in the mobile App[Android users]
   

1. 
   Make sure ZeBracelet² is paired to your mobile phone
   
2. 
   Download the latest version of ZeBracelet² Android application available on the Google Play storeStill experiencing some problems?
   

- ZeBracelet² S/N number

-Your mobile device brand and model[iOS users]

1. 
   Make sure ZeBracelet² is paired to your mobile phone
   
2. 
   Download the latest version of ZeBracelet² iOS application available on the App store42Anti-lost notification is not working[Android users]
   

1. 
   Make sure ZeBracelet² is paired to your mobile phone
   
2. 
   Download the latest version of ZeBracelet² Android application available on the Google Play store
   
3. 
   Ensure the notification is enabled in the Settings of the AppStill experiencing some problems?
   

- ZeBracelet² S/N number

-Your mobile device brand and model[iOS users]

1. 
   Make sure ZeBracelet²is paired to your mobile phone
   
2. 
   Download the latest version of ZeBracelet² iOS application available on the App store
   
3. 
   Ensure the notification is enabled in the Settings of the App43Anti-lost notification is not working despite being enabled in the mobile App[Android users]
   

1. 
   Make sure ZeBracelet² is paired to your mobile phone
   
2. 
   Download the latest version of ZeBracelet² Android application available on the Google Play storeStill experiencing some problems?
   

- ZeBracelet² S/N number

-Your mobile device brand and model[iOS users]

1. 
   Make sure ZeBracelet²is paired to your mobile phone
   
2. 
   Download the latest version of ZeBracelet² iOS application available on the App store44Voice Control is not working[Android users]
   

-Download the latest version of ZeBracelet² Android application available on the Google Play store

NOTE: Your Android device must support S Voice or Google Now, and have access to an Internet connection[iOS users]

1. 
   Make sure ZeBracelet² is paired to your iOS device
   

-Download the latest version of ZeBracelet² Android application available on the Google Play store

-Ensure Google Now is installed on your Android deviceSYNCING DATA46How do I sync my data using ZeBracelet² mobile app?The synchronization of data is manual and not automatic, please follow these instructions:

1. 
   Press the syncing button on the top right hand of the mobile app
   
2. 
   Press the RED button on your ZeBracelet² to light up the display
   

1. 
   Make sure ZeBracelet² display in turned on to ensure successful synchronization of data47I tried to sync my data but it was not successful, what should I do?Press the syncing button on the top right hand of the mobile app
   
2. 
   Press the RED button on your ZeBracelet² to light up the display
   
3. 
   Make sure ZeBracelet² display in turned on to ensure successful synchronization of data
   

-make sure you have Wifi / 3g network

-reset your mobile device

-if you are using an iPhone, double press the Home Button and remove the window corresponding to ZeBracelet² App

-send an email to support@mykronoz.com indicating:

-ZeFit S/N and D/N number

-App version

-Mobile Device model and brand48I can no longer sync my data although ZeBracelet² is connected to my mobile phone[Android users]

1. 
   In the Bluetooth settings of your Android device, uncheck ZeBracelet²
   
2. 
   Reset your ZeBracelet² by pressing the RED and GREEN button simultaneously
   

- Turn on the screen of your ZeBracelet² by pressing the RED button

- Hold the upper left button to trigger the Bluetooth connection

- In the Bluetooth settings on your Android device, select ZeBracelet² (a phone icon followed by a beep will confirm the successful pairing)

- Open the App, click on Settings > Set up ZeBracelet²2> and follow the on-screen instructions