Mykronoz faqsstatusCase Nomykronoz products appsquestionAnswerUnder development1

- In the Bluetooth settings of your iOS device, press ZeBracelet² then "Forget this Device"

- Reset your ZeBracelet² by pressing the RED and GREEN button simultaneously

- Open the App, click on Settings > Set up ZeBracelet²> Unpair ZeBracelet²

- Turn on the screen of your ZeBracelet² by pressing the RED button

- Hold the upper left button to trigger the Bluetooth connection

- In the Bluetooth settings on your iPhone, select ZeBracelet² (a phone icon followed by a beep will confirm the successful pairing)

- Open the App, click on Settings > Set up ZeBracelet²> and follow the on-screen instructions making sure to keep the screen on your ZeBracelet² lighted up

49I noticed some data discrepancy between my App and my ZeBracelet², what can I do?-Make sure you have Wifi / 3g network

-reset your mobile device

-if you are using an iPhone, double press the Home Button and remove the window corresponding to ZeBracelet²App

TIPS: If you still experience some problems:

-send an email to support@mykronoz.com indicating:

-ZeFit S/N and D/N number

-App version

-Mobile Device model and brand50My ZeBracelet² shows FULL MEMORY, what should I do?ZeBracelet² internal memory is limited to approximately 5 days of activity. Once the memory is full, you need to synchronize your data using the mobile application (iOS or Android) or the PC / MAC software in order to save your data into the cloud, and release some free space to track your new activity51My ZeBracelet² shows FULL MEMORY and no longer tracks my activity!ZeBracelet² internal memory is limited to approximately 5 days of activity. Once the memory is full, you need to synchronize your data using the mobile application (iOS or Android) or the PC / MAC software in order to save your data into the cloud, and release some free space to track your new activity52My ZeBracelet² shows LOW BATTERY, and I cannot sync my data, is it normal?Data cannot be successfully synchronized when battery is low, you need to charge your device to ensure a proper synchronizationACTIVITY & SLEEP DATA53What does ZeBracelet² track?ZeBracelet² tracks your daily steps, calories burnt, distance travelled, and sleep (sleep time, quality of your sleep)54How does ZeBracelet² calculate my steps, distance and calories burned?Our algorithm takes into account your gender, height and weight to calculate those data55How does ZeBracelet² calculate my sleep quality?Our 3 axis accelerometer sensor determines whether your are in a phase of light sleep, deep sleep, or awaken56How do I manually activate sleep mode?To activate sleep mode, light up ZeBracelet² display and then long press ZeBracelet² upper right button57At midnight, my tracker resets to 0, is it normal?Yes ZeBracelet² tracker resets at midnight58The number of my daily steps seems inaccurate, why?If you feel that this number is inaccurate (too low or too high)

-make sure you have enter your correct height when signing up

-make sure you are wearing ZeBracelet²on your non-dominant wrist and not too lose59Sometimes ZeBracelet² counts some steps while I am not actually walking, why?Since ZeBracelet²is equipped with a motion sensor, there is a likelihood that on a bumpy road, of if your hands are moving, the tracker counts a few extra steps60Sometimes, ZeBracelet² does not count my steps, why?Since ZeBracelet² is equipped with a motion sensor, if your arms remain static, there is a likelihood that the tracker misses a few steps61I have compared the distance given by ZeBracelet² and my GPS, and they are different, why?The distance is based on your stride length, which can explain the discrepancy with a GPS which will measure the actual distance62My calories burnt seem extremely low, why?If you feel that this number is inaccurate (too low or too high)

-make sure you have entered your correct weight when signing up

-make sure you are wearing ZeBracelet² on your non-dominant wrist and not too lose63I just got a ZeBracelet², but all the counters remain frozen at 0 – why?You need to wear the device and walk for about 20 steps for the pedometer and tracker to start up64Can you explain the two lines of the sleep displayThe first line corresponds to your sleep "score". It is a grade out of 10, based on your sleep goal. The second line indicates your total sleep time65It seems that my ZeBracelet² exits sleep mode automatically around 6 – 6:30 am – why?Our sensor detects your movement status after 6/6:30. If ZeBracelet² detects movement before 6/6:30, it will count the time into light sleep (less movement) or wake up (more movement), however the device will still remain in sleep mode. But if ZeBracelet² detects a lot of movements after 6/6:30, it will exit sleep mode and switch to day mode.CHARGING66I have plugged ZeBracelet² to my computer but it seems that it is not charging… no battery indicator shows up?Make sure the clip is properly aligned with the charging terminals on the back of ZeBracelet²67How long should I charge ZeBracelet² for the first timeWe recommend charging it during 1:30 to 2 hours68How long does the battery last after a full charge?Around 3 days, depending on your daily usage69After I remove ZeBracelet² from its charger, the screen remains black-Make sure the charging clip was well placed on your ZeBracelet²

- Press the RED button to see if your device turns onStill experiencing some problems?

-Send an email to support@mykronoz.com with the following information:

- ZeBracelet² S/N number

-Your mobile device brand and model70ZeBracelet² battery indicator disappears after a few seconds. Does it mean that it is not charging?This is normal: the charging indicator may disappear after a few seconds, but your ZeBracelet² will keep charging. You can remove the charging clip after 1:30 hours and you will see that your device will be fully charged71ZeBracelet² seems to be reset after charging, what should I do?-Send an email to support@mykronoz.com with the following information:

- ZeBracelet² S/N number

-Your mobile device brand and model72Can I charge my ZeBracelet² with a wall plug (110V) ?Yes it can be charged with a wall plug (with its USB charging clip)CALLS73I cannot receive callsMake sure ZeBracelet² is paired to your mobile phone:

- Light up ZeBracelet² display by pressing the RED button

- Press the upper left button to initiate the Bluetooth connection

- A phone icon will appear followed by a sound on your ZeBracelet² display

- In your phone’s Bluetooth settings, make sure Bluetooth is ON and select ZeBracelet² in the list of available devices

- A pairing icon and a bip will confirm successful pairing74I cannot see the name of the incoming call, but only the number[Android users]

Download and install the latest version of ZeBracelet²Android application available on the Google Play store; You must install ZeBracelet² Android application to synchronize your phonebook.Still experiencing some problems?

-Send an email to support@mykronoz.com with the following information:

-ZeBracelet² S/N number

-Your mobile device brand and model75How can I pick up the call from my smartphone and not my ZeBracelet²?This situation can happen if ZeBracelet² is paired to an Android device. To select the device from which you want to pick up your calls (handset or ZeBracelet²) you need to set it up in the Call Settings of your Android deviceOTHER76Can I wear ZeBracelet² while swimming / showering? No, ZeBracelet² is not waterproof and should not be immersed or exposed to water.77What are the S/N and D/N numbers? Where can I find them?-S/N number is the serial number which can be found on the back of the packaging box

-D/N number is the device number which can be found in the “Help” section of the Mobile App or “Device Manager” section of the PC / MAC software or online cloud website http://app-zebracelet2.mykronoz.com/index

78What are the consequences of doing a RESET?Doing a reset will only delete your activity and sleep data, but not the account which is associated to your device79I want to delete my account, how can I do that?Please send an email to support@mykronoz.com 80Can I check my activity data online?After successfully syncing your data using ZeBracelet² mobile App or software, you can check your data online, from our cloud platform:

http://app-zebracelet2.mykronoz.com/index

81ZeBracelet² shows PLS SYNC TIME, what does it mean and how can I remove this notification?Open the App, click on the SETTING tab, tap SET UP ZeBracelet²> UNPAIR ZeBracelet² > SET UP ZeBracelet² again, and go over the pairing process.

This operation will synchronize the correct time on your ZeBracelet²

-make sure that Bluetooth is ON on both your mobile phone and ZeSplash

-in the Bluetooth settings of your mobile phone, select ZeSplash

1. 
   -Confirm that you want to pair the device with your mobile phone2I have an Android Phone, how do I sync my phonebook and call history to ZeSplash?To synchronize your phonebook you need to install ZeSplash Android App on your Android phone. ZeSplash App can be found on the Google Play Store 3When will you be releasing an iOS app for ZeSplash?We will not be releasing an iOS app for ZeSplash, since all the main features do not require an App to properly function (unlike Android, which requires an APK to synchronize phonebook and call history)4I have paired ZeSplash to my iPhone. Can I receive SMS?No. The SMS feature will only work once you have paired ZeSplash with an Android device, since Apple does not push SMS via Bluetooth 3.05My ZeSplash Inbox is full, how to I delete SMS?To delete a message, swipe your finger from right to left on the message that you wish you remove6I have set up my ZeSplash on silent mode; however, it keeps ringing on incoming calls why?This situation can happen if ZeSplash is paired to an iPhone. Indeed, Apple does not push the profile selected via Bluetooth 3.0. For this reason, even though you have selected silent Mode on ZeSplash, it will be ringing regardless.7When I receive a call, it seems that I can only pick up with ZeSplash?This situation can happen if ZeSplash is paired to an Android device. To select the device from which you want to pick up your calls (handset or ZeSplash) you need to set it up in the Call Settings of your Android device8What does the 0% refer to on the homepage?This refers to your performance level against your Activity Goal. You can set up your Goal in the Pedometer menu of ZeSplash9I am stuck on a menu page, how do I reset my ZeSplash?To reset ZeSplash, you need to long press the bottom right button10Can I shower or swim while wearing ZeSplash?No, please do not immerge ZeSplash into water, as it is only splash, sweat and rain resistant.updated11Where can I find the S/N number of my ZeSplash?ZeSplash S/N number can be found on the back of the packaging box above the barcodeupdated12I am experiencing some Bluetooth disconnection issues, what can I do?Unpair ZeSplash from your mobile device
   
2. 
   Turn the Bluetooth OFF your ZeSplash
   
3. 
   Reset your ZeSplash
   
4. 
   Turn the Bluetooth ON and pair ZeSplash again to your mobile deviceStill experiencing some problems?
   

-Indicate your ZeSplash S/N number

-Specify your mobile device brand and model

1. 
   -If you are an Android user, please tell us which ZeSplash App version you have installednew14ZeSplash is not charging and its screen remain blackMake sure ZeSplash is well connected to a power source via USB
   
2. 
   Charge the device during two hours before the first useStill experiencing some problems?
   

-Indicate your ZeSplash S/N number

-Specify your mobile device brand and model

-If you are an Android user, please tell us which ZeSplash App version you have installednew16[Android users] How can I receive email notifications (other than Gmail)?-Download ZeSplash Android App on the Google Play Store

-Go to the Settings of ZeSplash App

-Tap EMAIL > Then enter your personal information to configure your email settings

Host: pop-mail.outlook.com

port: 995

Mail type: POP3

Security type: SSL

new17Do you sell replacement bracelet?We do not sell replacement or spare bracelet for this model. If you are encountering some issues with your watch band, send an email to support@mykronoz.com

new18How can I set up the display to be always-on?This option is not available on ZeSplash because it will be extremely battery-consuming
Case NoZENANOQuestionAnswer1How do I pair ZeNano to my mobile device?In order to pair your ZeNano to your mobile phone:

-make sure that Bluetooth is ON on both your mobile phone and ZeNano

-in the Bluetooth settings of your mobile phone, select ZeNano

1. 
   -Confirm that you want to pair the device with your mobile phone2I have an Android Phone, how do I sync my phonebook and call history to ZeNano?To synchronize your phonebook you need to install ZeNano Android App on your Android phone. ZeNano App can be found on the Google Play Store3When will you be releasing an iOS app for ZeNano?We will not be releasing an iOS app for ZeNano, since all the main features do not require an App to properly function (unlike Android, which requires an APK to synchronize phonebook and call history)4I have paired ZeNano to my iPhone. Can I receive SMS?No. The SMS feature will only work once you have paired ZeNano with an Android device, since Apple does not push SMS via Bluetooth 3.05I have set up my ZeNano on silent mode; however, it keeps ringing on incoming calls why?This situation can happen if ZeNano is paired to an iPhone. Indeed, Apple does not push the profile selected via Bluetooth 2.1. For this reason, even though you have selected silent Mode on ZeNano, it will be ringing regardless.6When I receive a call, it seems that I can only pick up with ZeNano?This situation can happen if ZeNano is paired to an Android device. To select the device from which you want to pick up your calls (handset or ZeNano) you need to set it up in the Call Settings of your Android device7I am stuck on a page, how do I reset my ZeNano?To reset ZeNano, you need to long press the bottom right button8Can I shower or swim while wearing ZeNano?No, please do not immerge ZeNano into water, as it is only splash, sweat and rain resistant.9Where can I find the S/N number of my ZeNano?ZeNano S/N number can be found on the back of the packaging box10I am experiencing some Bluetooth disconnection issues, what can I do?Unpair ZeNano from your mobile device
   
2. 
   Turn the Bluetooth OFF your ZeNano
   
3. 
   Reset your ZeSplash
   

-Indicate your ZeNano S/N number

-Specify your mobile device brand and model

-If you are an Android user, please tell us which ZeNano App version you have installed

1. 
   Case NoZEWATCHQuestionAnswer1I cannot pair my ZeWatch with my mobile phoneWhen your ZeWatch is OFF, press the RED button for at least 5 seconds until the word « Pairing » appears on the screen.
   
2. 
   Turn on the Bluetooth on your mobile device and select MyKronoz. 
   

1. 
   The effective pairing between the two devices will be confirmed by "connected" notification on your mobile and watch2ZeWatch does not take the chargePlug the USB charging clip to a power source
   
2. 
   Position the charging clip correctly : align the charging clip pins with the contacts on the back of ZeWatch and clip the charging clip securely over the product
   
3. 
   A progress bar will appear on screen to confirm the charging activity3ZeWatch does not show Caller ID nameZeWatch cannot display caller name when paired to Android / Blackberry / Windows Phone devices because their operating system do not push your phonebook via Bluetooth 2.1, therefore this is a limitation imposed by the Bluetooth protocols of other manufacturers that we cannot control.4How can I set up the display to be always-on?This option is not available on ZeSplash because it will be extremely battery-consuming
   

1. 
   Case NoZEBRACELETQuestionAnswer1I cannot pair my ZeBracelet with my mobile phoneWhen your ZeBracelet is OFF, press the RED button for at least 5 seconds until the word « Pairing » appears on the screen.
   
2. 
   Turn on the Bluetooth on your mobile device and select MyKronoz. 
   
3. 
   The effective pairing between the two devices will be confirmed by "connected" notification on your mobile and watch2ZeBracelet does not take the charge
   

1. 
   Plug the USB charging clip to a power source
   
2. 
   Position the charging clip correctly : align the charging clip pins with the contacts on the back of ZeBracelet and clip the charging clip securely over the product
   
3. 
   A progress bar will appear on screen to confirm the charging activity3ZeBracelet does not show Caller ID name