Inquiry
Mr. Gleason,
Sales Manager
PC Incorporated
452 Fifth Avenue
New York, NY 10018
Dear Mr. Gleason:
Would you provide me information regarding your HP-340 portable printer. I’m interested in purchasing 34 lightweight printers that our account representatives can use with their Toshiba 1200XE notebook computers when they travel.
Specifically, I would like answers to the following four questions:
1. Is the HP-340 a laser printer?
2. Is it battery operated? Since we wish to use the printer for traveling, such a feature is important.
3. Will the printer accept legal-sized paper?
4. Does it come with at least a one-year warranty?
I would appreciate your faxing me the information I need to make
a purchase decision (Fax: 212-555-0327). I would also appreciate receiving ordering information.
Sincerely,
Carolyn J. Ryerson (cruerson@pricewinston.com)
Assistant Purchasing Director
Price Winston
1855 Avenue of the Americas
New York, NY 10019
Phone: 212-555-6109
APPENDIX N Offer
September 12, 201_
Ms.Carolyn J. Ryerson
Assistant Purchasing Director
Price Winston
155 Avenue of the America
New York, NY 10019
Dear Ms. Ryerson:
Subject: Information You Requested About the HP-340
Yes, our popular HP-340 portable printer does accept legal-sized paper. Its 15-inch carriage will enable your representatives to print out even most complex spreadsheets while on the road. Of course, the printer also adjusts easily to fit standard 81/2-by 11-inch paper.
For quiet operation and easy portability, the HP uses ink-et printing. This technology provides nearly the same quality output as a laser printer at less than half the cost. Either plain paper or specially coated paper may be used.
Although many travelers use their laptop computers on a plane or in their automobiles, they typically wait until reaching their destination to print out their documents. Thus, the HP-340 uses AC power only, thereby reducing its weight by nearly a pound. The extra-long 12-foot power cable will let you power up your printer easily no matter where the electrical outlet is hidden. And our six-month warranty, standard in the printer industry, ensures the reliability and trouble-free service that our customers have come to expect of all HP products.
To order or take the HP-340 for a test drive, call your local Computerland (phone: 800-555-2189). They will show you how to increase your productivity while increasing your luggage weight by only about 4 pounds.
Sincerely yours,
Albert Gleason, Sales Manager
Albert Gleason
Sales Manager
Printers
APPENDIX P Order
September 15, 201_
Blackstone Book Agency
Sixth and Riverside Avenue
Olympia, WA 99999
Attention: Ms. R.J. Smith
Dear Ms. Smith:
Would you please send me a copy of World Wide Dictionary, unabridged second edition, 201_. I am enclosing a money order for $37.50 to cover cost and handling. If this amount is not correct, please let me know.
Thanking you in advance,
Yours truly,
Dr. Josephine Black, Principal
City College
Mountainview, WA 99999
APPENDIX Q Acknowledgement
Vysteria Ltd.
P.O. Box 82
Kyiv 253206
Ukraine
28th March, 201_
Ref: Order #142 of 21th March, 201_
Dear Sirs:
Thank you for your letter of 21th March, 201_. We are pleased to acknowledge your order for 400 men’s silk shirts and enclose the copy of it, duly signed, as requested.
Delivery will be made immediately on opening a letter of credit with our bank for the amount of $4212.
We hope our shirts will be in great demand in Ukraine and you will be able to place large orders with us in the future.
Yours faithfully,
Alfred Smithers
Sales Manager
APPENDIX R Reminder
Carsons Inc.
Bay Avenue
San Francisco
July 23, 201_
Dear Mr. Carsons:
Accordingly to our records payment of our invoice No. 35823, sent to you in April, has not yet been made.
As specified on all our estimates and invoices our terms of business are 30 days net. Your invoice has now been outstanding for 90 days. In the case of unsettled debt of this duration it is our company policy to take legal action.
We would naturally prefer not to have to go so far. Would you please send us a check by return. In case you have lost or mislaid the original I am enclosing a copy of our invoice.
We look forward to receiving your payment by return.
Yours sincerely,
Pierre Lacoste
Credit Controller
APPENDIX S Apologizing
14 October 201_
The Black Company
3133 Constitution Avenue,
Omaha, 17, Nebraska, USA
Your ref: MW/cc
Our ref: MS/al Our ref: MS/al
Dear Sir:
Thank you very much for your letter of 4th October. We sincerely apologize for the delay in replying to this and your previous letter. We have recently moved our main office and this has resulted in some considerable delay in replying to enquiries. The move has now been completed and I can assure you that there will be no more delays in the future.
The details you require are enclosed and I hope that you will now continue to use us as your main supplier.
Yours faithfully,
Myckola Stepoviy
Assistant Manager
Ukraine Trading Co.
13, Hreshchatik,
Kyiv 235001, Ukraine
APPENDIX T Claim
April 14, 201_
Customer Relations Representative
Color-Vu Graphics
P.O. Box 210742
Dallas, TX 75211-7036
Dear Customer Relations Representative:
Subject: Poor Quality of Slides from Invoice 4073
The poor quality of the 13 color slides you processed for me on April 8 made them unsuitable for use in my recent presentation to 200 marketing representatives. As a result, I had to use black-and-white transparencies instead.
The enclosed slide is typical of all 13 slides from this order. As you can see, the colors often run together and the type is fuzzy. The slides are not equivalent in quality to those illustrated in the Color-Vu advertisement on page 154 of the April Business Management.
I have already given the presentation for which these slides were made, so redeveloping them would not solve the problem. Because I have not yet paid your Invoice 4073 for $176.50, dated April 12, would you please cancel this charge. If you would like me to return the other 12 slides, I shall be happy to do so.
I know that despite one’s best efforts, mistakes will occasionally happen, and I am confident that you will correct this problem promptly.
Sincerely,
Claire D. Scriven
Marketing Manager
ric
Enclosure
Share with your friends: |