Навчальний посібник Для студентів економічних І правових спеціальностей немовних вузів Суми двнз "уабс нбу" 2014

APPENDIX U

Complaint

Great Falls Manufacturing Co.

100 Main Street

Great Falls, MO 88888

20 Drury Lane

Boston, MA 33333

APPENDIX V

Adjustment Letter

The Media Specialists

Marketing Manager

Rubbermaid Incorporated

1147 Akron Road

Wooster, Ohio 44691-6000
Dear Ms. Scriven
Subject: Cancellation of Charge for Invoice 4073
Color-Vu Graphics is, of course, happy to cancel the $176.50 charge for Invoice 4073. I appreciate your taking the time to write and send us a sample slide (you may simply discard the other slides).
Upon receiving your letter, I immediately sent your slide to our quality-control personnel for closer examination. They agreed with you that the slide should have been redeveloped before it left our processing lab. We have now revised our procedures to ensure that before each slide leaves our lab, it is inspected by someone other than the person preparing it.
To better serve the media needs of our corporate customers, we are installing the Kodak 1120 processor, the most sophisticated development system available. Thus, when you send us your next order, you’ll see that your slides are of even higher quality than those in the Business Management advertisement that impressed you.
Sincerely yours,
David Foster

Customer Relations

APPENDIX W

TOEFL Writing Scoring Guide

6	An essay at this level effectively addresses the writing task is well organized and well developed uses clearly appropriate details to support a thesis or illustrate ideas displays consistent facility in the use of language demonstrates syntactic variety and appropriate word choice
5	An essay at this level may address some parts of the task more effectively than others is generally well organized and developed uses details to support a thesis or illustrate ideas displays facility in the use of language demonstrates some syntactic variety and range of vocabulary
4	An essay at this level addresses the writing topic adequately but may slight parts of the task is adequately organized and developed uses some details to support a thesis or illustrate an idea demonstrates adequate but possibly inconsistent facility with syntax and usage may contain some errors that occasionally obscure meaning
3	An essay at this level may reveal one or more of the following weaknesses: inadequate organization and development inappropriate or insufficient details to support or illustrate generalizations a noticeably inappropriate choice of words or word forms an accumulation of errors in sentence structure and/or usage
2	An essay at this level is seriously flawed by one or more of the following weaknesses: serious disorganization or underdevelopment little or no detail, or irrelevant specifics serious and frequent errors in sentence structure or usage serious problems with focus
1	An essay at this level may be incoherent may be undeveloped may contain severe and persistent writing errors
0	An essay may be rated 0 if it contains no response merely copies the topic is off-topic, is written in a foreign language, or consists only of keystroke characters

APPENDIX X1

Common European Reference Levels:
Self-Assessment Grid for Writing

	WRITING
C2	I can write clear, smoothly flowing texts in an appropriate style. I can write complex letters, reports or articles which present a case with an effective logical structure which helps the recipient to notice and remember significant points. I can write summaries and reviews of professional or literary work.
C1	I can express myself in clear, well-structured texts, expressing points of view at some length. I can write about complex subjects in a letter, an essay or a report, underlining what I consider to be the salient issues. I can select style appropriate to the reader in mind.
B2	I can write clear, detailed texts on a wide range of subjects related to my interests. I can write an essay or report, passing on information or giving reasons in support of or against a particular point of view. I can write letters highlighting the personal significance of events and experiences.
B1	I can write simple connected text on topics which are familiar or of personal interest. I can write personal letters describing experiences and impressions.
A2	I can write short, simple notes and messages relating to matters in areas of immediate need. I can write a very simple personal letter, for example thanking someone for something.
A1	I can write a short, simple postcard, for example sending holiday greetings. I can fill in forms with personal details, for example entering my name, nationality and address on a hotel registration form.

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