O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of


If you have a 3G handset, you will be able to roam seamlessly between our 3G and our GSM networks whilst making voice calls



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If you have a 3G handset, you will be able to roam seamlessly between our 3G and our GSM networks whilst making voice calls.


Video calling to a registered user of a personal computer
    1. If you have a 3G or Next G handset that supports video calling from a mobile to a personal computer, you can also make video calls to eligible personal computers of users who have registered with Telstra via www.telstra.com/video/pcregistration and are connected to the internet via broadband. We do not recommend making video calls to a personal computer connected via a dial-up service, as the video call quality is extremely poor.


Video calling charges - general
    1. For all video calls, we will charge you the applicable video call rates set out below for your mobile plan, unless the applicable voice call rates set out below apply to your mobile plan. Our FairPlay Policy applies. Our FairPlay Policy is set out in Part A - General of the Telstra Mobile section of Our Customer Terms. To see these terms – home and family customers click here; business and government customers click here.

    2. Video calls will be included in the included calls component of your mobile plan (if any) and will be eligible for any voice call bonus options under your plan, unless otherwise specified in your mobile plan.

    3. For all mobile plans other than the Get Connected Plans, Freedom Connect Plans, Freedom Connect BYO Plans, Every Day Connect Plans and Every Day Connect BYO Plans, we will charge you for national video calls in 30 second blocks (or part) plus call connection fee. From 20 March 2011, national video calls on 3G and Next G Cap Plans, Telstra 3G Mobile Phone Cap Plans and Next G Cap Plans will be charged in 60 second blocks (or part) plus call connection fee. From 1 October 2012, national video calls on Telstra Mobile Casual Plans, Telstra Mobile Member Plans and Telstra Mobile Phone Plans will be charged in 60 second blocks (or part) plus call connection fee.


2 months Video calling at voice rates offer – consumer
    1. If you connect to Telstra’s 3G or Next G network as a new connection on one of the following plans between 7 February 2007 and 30 June 2008 (inclusive), you will be charged for video calls at the rates applicable for voice calls on a per 30 second block basis (for national calls) or a per second block basis (for international calls) for the first two consecutive months that you stay connected to your plan:

  • Telstra Mobile Phone Plans;

  • Telstra Mobile Casual Plans and Member Plans;

  • Telstra 3G and Next G Cap Plans;

  • Home and Mobile Cap Plans;

  • communic8 Post-Paid Subscriber Call Plans; and

  •   any other approved plan nominated by Telstra.

This offer is available if you are upgrading from a 2GSM service to a 3G or Next G service but is not available if you are upgrading or changing between existing Next G or 3G services. At the end of the first two consecutive months, all video calls will be charged at the applicable video calling rate for your mobile plan as set out below.

Our FairPlay Policy applies. Our FairPlay Policy is set out in Part A - General of the Telstra Mobile section of Our Customer Terms. To see these terms – home and family customers click here; business and government customers click here.


Video calling at voice rates offer – business
    1. The following plans will be charged for video calls at the rates applicable for voice calls from 6 October 2006 to 31 January 2007 on a per 30 second block basis:

  • Telstra Business Phone Plans;

  • Telstra Business Casual and Member Plans;

  • Telstra Business Choice Capped Plans;

  • Telstra 3G Mobile Phone Cap Plans (Business); and

  • Telstra 3G and Next G Cap Plans (Business).

    1. The following plans will be charged for video calls at the rates applicable for voice calls from 3 November 2006 to 31 January 2007 on a per minute block basis:

  • Telstra Business Talk Plans; and

  • Telstra Business Untimed* Plans.

    1. The following plans will be charged for video calls at the rates applicable for voice calls to 31 January 2007 on a per 30 second block basis:

  • Telstra Business Premium Mobile Plans.

    1. The following plans will be charged for video calls at the rates applicable for voice calls to 1 July 2007 on a per 30 second block basis:

  • Corporate Net Rate Plans;

  • Corporate Rate Plans;

  • Telstra Corporate Plans;

  • Telstra Government Plans; and

  • Telstra Government Plus Plans.

    1. Unless you are connected to a Corporate Net Rate Plan, Corporate Rate Plan, Telstra Corporate Plan, Telstra Government Plan or Telstra Government Plus Plan, all video calls on and from 1 February 2007 will be charged at the applicable video calling rate for your mobile plan as set out below.

    2. If you are connected to a Corporate Net Rate Plan, Corporate Rate Plan, Telstra Corporate Plan, Telstra Government Plan or Telstra Government Plus Plan, all video calls on and from 2 July will be charged at the applicable video calling rate for your mobile plan as set out below.

    3. Our FairPlay Policy applies. Our FairPlay Policy is set out in Part A - General of the Telstra Mobile section of Our Customer Terms. To see these terms – home and family customers click here; business and government customers click here.


Video calling charges - consumer
    1. If you connected to one of the following plans, we charge you the following video call charges.





Call connection fee for calls to a 3G or Next G handset in Australia or PC

Standard charge for video calls to 3G or Next G handset in Australia or PC - at all times - per 30 second block or part thereof

Call connection fee for video calls to an international mobile number

Standard charge for video calls to an international mobile number – per 30 seconds (charged per second block or part thereof)




GST excl

GST incl

GST excl

GST incl

GST excl

GST incl

GST excl

GST incl

Telstra Mobile Phone Plans (national video calls charged per 60 second block or part thereof)##

24.55¢

27¢

$1.00##


$1.10##


40¢

44¢

68.18¢

75¢

Telstra Mobile Casual & Member Plans (national video calls charged per 60 second block or part thereof)##

24.55¢

27¢

$1.00##


$1.10##


40¢

44¢

68.18¢

75¢

Telstra Phone Plan Ultimate & Member Plan Ultimate

24.55¢

27¢

50¢

55¢

40¢

44¢

68.18¢

75¢

communic8 post-paid Subscriber Call Plans

24.55¢

27¢

50¢

55¢

40¢

44¢

68.18¢

75¢

Telstra 3G $49 Mobile Phone Cap Plan (national video calls charged per 60 second block or part thereof)*

33.64¢

37¢

$1.27*

$1.40*

40¢

44¢

68.18¢

75¢

Telstra 3G $79 Mobile Phone Cap Plan (national video calls charged per 60 second block or part thereof)*

33.64¢

37¢

$1.00*


$1.10*


40¢

44¢

68.18¢

75¢

Home and Mobile Cap Plan ($20 Mobile Package Plan)

29.09¢

32¢

50¢

55¢

40¢

44¢

68.18¢

75¢

Home/Office and Mobile Cap Plan ($30 Mobile Package Plan)

24.55¢

27¢

50¢

55¢

40¢

44¢

68.18¢

75¢

Telstra Next G Cap Plans (national video calls charged per 60 second block or part thereof)*

24.55c

27c

$1.00*

$1.10*

40c

44c

68.18c

75c


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