If you choose a party other than Momentum to deliver any equipment you purchase from us, you must arrange for the equipment to be collected

If you choose a party other than Momentum to deliver any equipment you purchase from us, you must arrange for the equipment to be collected:

1. 
   from Momentum’s premises or a location otherwise notified to you by Momentum;
   

3. 
   within 2 business days of being notified that the equipment is ready for collection; and
   
4. 
   between the hours of 10am and 4pm AEST on business days.
   

27. All responsibility and risk in the equipment passes from us to you when Momentum delivers it, or, if you arrange for your own delivery, when the equipment is collected from Momentum’s premises.

28. You will own the equipment once you pay us all the applicable equipment charges.

29. In addition to your rights implied at law which cannot be excluded, if the MAVEO device becomes defective during the first 12 months of your minimum term we will repair or replace the MAVEO device within a reasonable period of being asked to do so.

30. We charge you the following monthly charges based on your chosen licence option for your m-View mobile and MAVEO video streaming service:

Plan	Price per month (GST excl.)
m-View Mobile (casual)	$45.00
m-View Mobile (24 month minimum term) – only applies to licences acquired before 02/11/12)	$35.00
MAVEO (24 month minimum term) – only applies to licences acquired before 02/11/12)	$220.00

31. If you purchase equipment from us, we charge you the m-View mobile and MAVEO video streaming equipment charges set out in your application form. Those charges do not include the cost of delivery.

32. If either your m-View mobile and MAVEO video streaming service or your mobile data plan is cancelled (for any reason), the other service is not cancelled automatically. You have to cancel it yourself separately.

33. In addition to any other rights of cancellation we may have, we may cancel your m-View mobile and MAVEO video streaming service (or any part of it) at any time after the agreed term of your service by telling you in writing one month beforehand.

34. In addition to any other rights of cancellation you may have, you may cancel your m-View mobile and MAVEO video streaming service at any time after the agreed term of your service (if applicable) by giving us 30 days written notice.

35. If during the minimum term your m-View mobile and MAVEO video streaming service is cancelled for any reason other than for our material breach, we may charge you an amount calculated as follows:

1. 
   if you cancel within the first 12 months of your minimum term:

   A x 12 x 100%

   
   

5. 
   if you cancel after the first 12 months of your minimum term:
   

Where:

“B” = the number of months (or part of a month) remaining in the minimum term.

36. We can suspend your m-View mobile and MAVEO video streaming service (or any part of it) immediately, if we believe on reasonable grounds that your service is being used contrary to our Acceptable Usage Policy.

37. We can cancel your m-View mobile and MAVEO video streaming service by telling you in writing if it has been suspended continuously for at least 30 days (including the day it was first suspended).

38. If your m-View mobile and MAVEO video streaming service is disrupted we will aim (but do not guarantee) to repair and restore your m-View mobile and MAVEO video streaming service in accordance with the timeframes and terms set out below:

Service Incident
Severity level	Response Times	Update Frequency	Restoration Times
1 (Critical)	15 min	1 hour	2 hours
2 (Major)	30 min	2 hours	8 hours
3 (Minor)	1 hour	8 hours	2 business days

Service Request
Request Type	Description	Response	Restoration
MAC	User or Device Add/Change/ Delete	1 hour	1 business day
Security	Password Reset	15 mins	30 mins
How To / RFI	Information Request	1 hour	3 business days

The timeframes set out above commence from the time the disruption is notified to our help desk. If a disruption becomes apparent or is notified outside the help desk hours (as set out in clause 22.41 below), the time frames commence from the start of the next business day.

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