We will aim (but do not guarantee) to provide m-View mobile and MAVEO video streaming availability of at least 97%. m-View mobile and MAVEO video streaming availability is calculated as the number of hours for which the Service is available in that month in accordance with the following formula:
((Scheduled Time - (Downtime - Excusable Downtime)) x 100)/ Scheduled Time
Where:
Scheduled Time in a month means the number of hours specified as hours during which the Service is scheduled to be available.
Downtime means the number of hours during Scheduled Time in that month during which the Service is not available.
Excusable Downtime is any scheduled maintenance or planned outage period; any unavailability of the Service caused by a defect, error or malfunction in any item of hardware, software, configuration or service, and communications not within our control; and any unavailability of the Service caused by an event beyond our reasonable control.
Help Desk
Momentum will operate a helpdesk that you may contact for support in relation to your use of your m-View mobile and MAVEO video streaming. This helpdesk will operate between the hours of 9am to 6.00pm (AEST) on business days and can be contacted by phone on 1300 703 199
Special meanings
The following words have the following special meanings:
business day means any day, other than a Saturday, Sunday or recognised public holiday in the state in which your premises are located;
Momentum means Momentum Technologies Services Pty Limited;
Severity level 1 (Critical) means a disruption to your m-View mobile and MAVEO video streaming service which means that your core business functions, as made available through the m-View mobile and MAVEO video streaming service, cannot be fulfilled;
Severity level 2 (Major) means a disruption to your m-View mobile and MAVEO video streaming service that prevents any of your end users from doing their normal daily work; and
Severity level 3 (Minor) means a disruption to your m-View mobile and MAVEO video streaming service that prevents the completion of necessary but not urgent work.
Telstra Mobile Connect Solution
What is the Telstra Mobile Connect Solution?
Our Telstra Mobile Connect Solution ("TMCS") allows eligible business customers with: devices which are properly configured and certified by us as compatible with TMCS ("devices"); compatible business application software with a valid SSL server certificate, and any other software necessary to run such software ("SSL business application software"); and any other software, licences and hardware required to use the SSL Business Services, to: send and receive data on the SSL business application software over SSL, including allowing them to send email ("SSL Business Services"); and access the internet on the devices. We supply the TMCS for use by you for business purposes and you must use the TMCS predominantly for business purposes. You must have an Australian Business Number and an Australian billing address. You can only use the TMCS if you: have a device for each intended service; connect (and keep connected) each intended service to: a Telstra Mobile Connect Plan ("TMCP"); and either the Mobile Connect Voice Plan or an Eligible Mobile Voice Plan; have, and can run, the SSL business application software (including having all necessary server and client access licences); satisfy other minimum system, hardware, software and licence requirements as advised by us. Your SSL business application software must: be connected to the internet; be configured to the settings (if any) required to access an eligible device; and have an appropriate SSL certificate installed. You must set up your SSL business application software so that all data transmitted to a device through such software is encrypted. Any such data that is not encrypted will not be recognised as SSL business Services and will count towards your monthly mobile internet data allowance. The TMCS is not compatible with pre-paid mobile plans. It is your responsibility to purchase, install and configure all software & licences to work with the SSL Business Service.
Voice Plan
You must, in addition to the TMCP, have an Eligible Mobile Voice Plan connected to each intended service. For the purposes of the TMCS, an Eligible Mobile Voice Plan is any post paid voice plan available to our business customers that have a valid Australian Business Number. We will automatically connect a service to the Mobile Connect Voice Plan (described below) if you fail to elect an Eligible Mobile Voice Plan for that service. There are additional licence terms which apply to your use of the TMCS. These terms are described in more detail under “Additional Terms” below.
Support
If you connected to a TMCP before 1 June 2011, we will operate a helpdesk for all Microsoft ActiveSync services connected to a TMCP, subject to clause 23.14. If you connect to TMCP on or after 1 June 2011 then we will operate a helpdesk to support eligible devices connected to a TMCP.
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