Unless we otherwise advise, this clause 36 applies to all old plans set out in this document, with the exceptions noted below

Unless we otherwise advise, this clause 36 applies to all old plans set out in this document, with the exceptions noted below.

3. On and from 12 May 2015, you’ll no longer be able to purchase data packs. Any existing data pack will continue to apply (and count towards your monthly allowance) until you remove it. Once removed, it can’t be reapplied.

4. This change doesn’t apply to:

   1. Telstra Mobile Broadband Business plans and other Business mobile broadband plans (you’ll still be able to buy data packs for these plans until you switch your account to Extra Data); or

   2. fleet plans like Business Fleet Connect and Business Mobile Advantage (you’ll still be able to buy data packs for these plans).

1. On and from 12 May 2015, if you take up a Go Business Mobile or Go Business Mobile Broadband Plan, or ask us to switch your account to Extra Data, we’ll switch all eligible services in your account to our new Extra Data feature. This will replace the per MB excess usage rate, and any excess usage monthly cap will no longer apply, for those services moving forward.

2. With Extra Data, when you go over your plan’s Monthly Data Allowance, we’ll automatically add data to your Monthly Data Allowance for that month in 1GB blocks at a cost of $10 per block (Extra Data). Extra Data is for use in Austalia and expires at the end of that billing month

3. For eligible services on your account that support data sharing:

   1. Extra Data will be shared between those services; and

   2. when you go over your shared data allowance, we’ll add Extra Data blocks one-at-a-time to your shared data allowance.

4. Extra Data is not available for fleet plans like Business Fleet Connect and Business Mobile Advantage, and the standard per-MB excess data rate will continue to apply to these plans.

1. Premium Direct Billing

1. Premium Direct Billing allows you to pay for third party content purchases such as digital content and subscription services that you access and agree to acquire via your mobile device. The charges appear on your Post-Paid Telstra bill or are debited from your Pre-Paid credit balance. On and from 3 March 2018, this service is no longer supported by Telstra and we stopped allowing certain third party services to be billed under Premium Direct Billing.

1. If you have a complaint about Premium Direct Billing charges you can contact us directly. If a complaint is not resolved to your satisfaction you can also contact the Telecommunication Industry Ombudsman.

2. If you have any enquiries about accessing Premium Direct Billing services on and from 3 March 2018, you can raise them with the service provider directly. You’ll find the helpline number of the service provider under the ‘Third Party Purchases’ section on your Post-Paid Telstra bill, or at telstra.com/pdb.

1. TELSTRA LANES® PRIORITY SERVICE

1. The Telstra LANES® Priority Service (Priority Service) is a mobile broadband data solution that provides Access Prioritisation and Preferential Data Treatment on our existing LTE Next G® core network (Public LTE Mobile Network) for Eligible Customer, as defined in our agreement with you. For the avoidance of doubt, this only includes 4G/LTE coverage and does not include 2G, 3G or satellite coverage.

2. The Priority Service comprises the following components:

1. 
   provision of Access Prioritisation and Preferential Data Treatment on our Public LTE Mobile Network, as defined in our agreement with you;
   
2. 
   the ability to connect Approved Devices using Telstra LANES® SIMs and SIM Chips to your Priority Service;
   
3. 
   Telstra LANES® Priority Data Plans;
   
4. 
   Telstra LANES® Voice Plans;
   
5. 
   a Managed Service; and
   
6. 
   Service Level Assurances.
   

3. The Priority Service is available as a:

   1. Telstra LANES® Enterprise Priority Service; or

   2. Telstra LANES® Emergency Priority Service;

depending on the Eligible Customer.

4. You are only an Eligible Customer for the Priority Service if you are:

   1. a Government public safety emergency service organisation; or

   2. an Enterprise customer providing essential services including mining and resources, transport, utilities and banking/financial services;

as determined by us.

APPROVED DEVICES

5. The Priority Services should only be accessed using Approved Devices. Approved Devices are:

   1. standard devices which are listed in our agreement with you, purchased from us and approved for use with the Priority Service (Standard Devices); and

   2. non-standard devices which we have certified as being able to be used with the Priority Service as below (charges for certification apply, as set out in our agreement with you) (Non-Standard Device).

(together “Approved Devices”)

6. You must use an Approved Device in accordance with:

   1. our guidelines for that device (if any), available at https://yourtelstratools.telstra.com/group/ytt (or any other website advised by us from time to time) or as provided to you as part of certification; and

   2. any user guides issued by the manufacturer or supplier of that device.

7. 
   
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