Objective: Interested In Procuring An Information Systems And Technology Position That Can Effectively Utilize My Organizational, Project Management, Information Systems, Information Technology And Educational Background

8850 Brocklehurst Street, Philadelphia, PA 19152

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  Business Class customer phone support : Voice, Video & Internet
  
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  Assisted small business owners in development, setup & maintenance of small business websites
  
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  Troubleshooting of LAN/WAN devices, created configurations for IP addressing, email & DNS support
  
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  Placed and tracked trouble tickets, dispatched technicians, as needed for full ticket resolution
  
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  Supported Comcast billing procedures through balance explanations, payments & adjustments
  

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  Evaluated & determined cost effectiveness for IT projects, managed projects, recommended upgrades.
  
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  Ensured efficient, secure & reliable networking environments by configuring & administering Windows Server 2003, 2008.
  
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  Utilized Group Policy Management Console for policy & security settings, folder redirection & RDP services
  
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  Responsible for maintaining and editing VBScripts for updating teacher, staff & student profiles in Active Directory 2003
  
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  Utilized the Microsoft Management Console snap-ins for management of all server applications & resources
  
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  Upgraded & managed Follett IIS Server software, remote applications & secure connections for librarians
  
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  Evaluated & mapped network architecture for upgrades & security planning
  
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  Upgraded, replaced & supported 200 plus computer systems, ensuring reliable network & Internet connectivity effectively improving the student/teacher experience
  

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  Installed, updated and managed Computer Associates Anti-Virus server software with Pest Patrol securing all servers, end user systems & local installed databases
  
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  Installed Sage Act database with network sharing for Customer Relationship Management (CRM)
  
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  Created an online work order system via Google Cloud to monitor & increase support response time
  
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  Determined point of failures & replaced main feed cables resultant of major storm damage, quickly restoring network connectivity
  
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  Replaced obsolete 10/100 Ethernet switches with Allied Telesis Gigabit Ethernet switches for increased performance & better switching capabilities
  
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  Introduced a system-wide integration of DHCP with DDNS for faster name resolution increasing workstation connectivity speeds
  
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  Implemented processes that drastically reduced redundancy and improved client up-time while eliminating excessive downtime across wired and wireless platforms
  
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  Installed Symantec Ghost Server for PC/Laptop imaging expediting the imaging of student machines
  
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  Migrated from 802.11B to 802.11G & N wireless access points, significantly increasing wireless bandwidth while reducing connectivity overloading and minimizing disconnects
  
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  Successfully designed & set up a wireless teacher lab & a wired Ethernet lab for special education students
  
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  Installed & upgraded end user computer systems, printers & VoIP(Voice over IP) telephones
  
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  Troubleshoot networking problems, inclusive of printers, PC’s, laptops, & hand held devices in area Nursing homes & social service offices via onsite or Remote Desktop Management (RDP)
  

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  Provided project leadership and staff training during and after website development through go-live phases
  
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  Researched & implemented production methodologies & document systems for fssinc.org website updates
  
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  Introduced development & application of client needs assessments for continuous website management
  
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  Managed day-to-day operations of several remote sites across the agency’s IT network
  
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  Planned & established strategic planning goals for IT/IS staff and network development
  
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  Budgeted, analyzed, planned, procured and distributed new technologies, i.e., Danic ORDMS
  

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  Managed projects between cross functional teams to support a large student body; administrative staff & educators research projects over Internet and Intranet
  
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  Installed, administered, upgraded Sun Solaris system streamlining staff & student email systems
  
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  Highly proficient in diagnosing and troubleshooting issues within a UNIX environment
  
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  Launched project initiatives to upgrade equipment for the re-construction of outdated biology labs
  
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  Installed, repaired and patched Allied Telesis switches significantly improving connectivity & security breaches
  
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  Managed, updated, created users & email addresses for Chemistry and Biology departments
  
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  Installed Network Address Translation (NAT) server increasing end user security across all platforms
  
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  IP addresses management, Anti-virus & security software installations, end user application installations, updates and training of Peoplesoft and Dreamweaver applications.
  
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  First level Help Desk support
  

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  Systems Development Life Cycle & Project Management through all phases of Information Systems and Billing Cycles
  
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  Responsible for the creation, initial evaluation and delivery of technology and database mergers and outlays including the RFP’s and Vendor selections
  
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  Served as liaison/project manager between hardware & software application vendors
  
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  Streamlined and assisted management in communications throughout all phases of the project life cycles
  
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  Tested, debugged & prepared flat database systems for data integration to Unidata relational database systems
  
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  Compared, developed, tested & inputted database metadata for Unidata data dictionaries
  
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  Set up and maintained Chart of Accounts and other billing functions
  
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  Trained & supported end users in all facets of mental health ICD-9, self-pay and private insurance billing, public housing processing of payments, checks, work orders, reporting and other billing processes
  
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  Created, maintained & authorized all relational database & Microsoft server user accounts
  
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  Developed non-profit reports for state & federal reporting via Unidata query tools and Report Generator software
  
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  Managed, installed, upgraded servers: Microsoft NT4, IBM AIX RISC System 6000 & OS/2,, Novell Netware 3.12, UNIX Solaris, Univac 90/30
  
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  First level Help Desk support and new workstation deployments, upgrades and installations
  
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  Directed & evaluated cost effectiveness by defining technical requirements, bid proposals, project planning, training schedules and management information reporting including projecting timelines and workflows
  
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  Administered the computing needs of 100 plus end users
  

Maternity BVM Church Instrumental Group July 2004 – December 2006

St. Jerome Church Parish Chorus December 2006 – April 2007

Memberships

Disabled American Veteran’s Commanders Club, Bronze Leader, PA Member since 1998 Election Board Official (Judge) Since 2012

St. Joseph’s Indian School Member since 2005 Special Olympics Partner Member since 2008

The Nature Conservancy Member since 2002

Hobbies: Classical Piano & Flute References: Available upon Request