Objectives: Introduction Over View of System Analysis and Design
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- 9.2.3.1 Vendor and In-Service Training
| 9.2.3 Training methods The training of operators and users can be achieved in several different ways. Training activities may take place at vendor locations at rented facilities, for example, in hotels or on university campuses or in house at the employee’s organizations. The methods and content of the training often vary, depending on the source and location of the training. 9.2.3.1 Vendor and In-Service Training Often the best source of training on equipment is the vendor supplying the equipment. Most vendors offer extensive educational programs as part of their services, in some cases, there is a charge, but in many instances training is free. For example, IBM offers complimentary two and three – day courses to purchasers of many of their minicomputers and mainframe computers. The courses, offered by experienced trainers and sales personnel, coverall aspects of using the equipment, from how to turn it on and off, to the storage and removal of data, to handling malfunctions. This training is hands-on, so the participants actually use the system in the presence of the trainers. If questions arise, they can quickly be answered. Since the system is intended for training, there is generally no rush to get training out of the way so that the productive use of the system can start. Training conducted at the organization’s location might be rushed, a danger that installation personnel must guard against. If special software such as a teleprocessing package or database management system is being installed, sending personnel to offsite short courses providing in – depth training is preferable to in – service training. These courses, which are generally provided fora fee, are presented to personnel from many organizations that are acquiring or using the same system. The benefit of sharing questions, problems, and experiences with persons from other companies is substantial. The personal contacts made during the sessions frequently last for years, with the continual sharing of information benefiting both parties. Short courses often involve additional time and costs for travel to other cities. Download 0.94 Mb. Share with your friends:
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