Our Customer Terms

Free On Account calls

25. Provided you have your DOT Core Plan, DOT Office Plans and mobile services on the one customer account and a single bill, you can make free voice calls in Australia between your digital voice or mobile services, except when connected to services on a Business Maximiser Plan, Business Performance Plan or BusinessLine Choice plan. Free On Account calls do not apply to, international calls or international roaming calls.

Shareable allowance

26. You can share your included data allowance with other Core Plans that are single billed on the same customer account. You can also share your included voice allowance between other eligible mobile services and Office Plans that are single billed on the same customer account.

Domain name

27. For DOT Core Plans purchased prior to 27 February 2018 you are entitled to activate one new domain name. Hosting and renewal charges for the domain name will be waived for the duration of your initial domain name contract term.

Remote working software

28. For DOT Core Plans purchased prior to 27 February 2018, we will provide you with remote working software at no additional charge as part of the Core Plan. This will enable you to connect into your Local Area Network via a Virtual Private Network server. The remote working software will be able to support up to 15 users, with a maximum of 5 users at any one time. You are responsible for installing the remote working software.

29. The remote working software works with Microsoft Windows operating systems. It also works with Macintosh operating systems, but not if they are older than version X 10.6.

Mobile Broadband Data Plan (for Core Plans taken up between 6 September 2016 and 30 June 2017)

30. You can share the data allowance on your Mobile Broadband Data Plan with other Mobile Broadband Plans and any eligible mobile plan on your DOT account.

31. In addition to this section, the terms that apply to your Mobile Broadband Data Plan are described in the Mobile Broadband section of Data Services Section of Our Customer Terms. This section applies to the extent of any inconsistency.

32. Your connection to a Mobile Broadband Data Plan includes a connection to the Telstra Data Default Voice Plan, and you are not allowed to connect your Mobile Broadband SIM to any other mobile voice plan. The terms and conditions for the Telstra Data Default Voice Plans (including the applicable charges for voice calls to an Australian fixed or mobile number on the Telstra Data Default Voice Plan) are set out in Data Services Section of Our Customer Terms

33. You must also have a compatible mobile broadband device approved by us to use your Mobile Broadband Data Plan. You can:

    1. bring your own device;

    2. buy a device for a once-off, upfront charge; or

    3. take up certain devices using our Hardware Purchase Plan.

DOT on the nbn™ network Broadband Speed Tiers

34. Clauses 4.35 to 4.40 apply to DOT on the nbn™ network services alone.

35. Your DOT on the nbn™ network service includes Standard Plus Speed. Premium Speed Boosts may be available (subject to availability at your premises) for an extra $30 a month. The specified upload and download speeds in the table in clause 4.38 are indicative typical minimum line speeds into the premises during business hours (between 9am and 5pm Monday to Friday) only. These speeds exceed the capabilities of some content servers and personal computers. We do not promise that the specified speeds will be achieved at all times. Actual speeds may be slower and will vary due to a number of factors, including your connected equipment and software configuration, source and type of content downloaded and the number of users and performance of interconnecting infrastructure not operated by us. Devices connected by WiFi may experience slower speeds than those connected by ethernet cable.

36. We do not promise successful data transmission using the broadband service. Temporary interruptions and packet loss may occur from time to time. The broadband service is a “best efforts” internet access service that is generally not suited to applications that are sensitive to delay, delay variation or packet loss (such as real time video streaming) or require high volume continuous file transfers.

37. The nbn™ network is shared by many end users. The shared nature of the network means that throughput may vary depending on the number of end users connected at the same time and the associated line transmission rates of those end users.

38. The typical minimum line speeds into the premises during business hours (between 9am and 5pm Monday to Friday) are set out below: