Our Customer Terms

Moving to an Office Plan

8. You can move from other Telstra services to an Office Plan, even if you are within a fixed contract term. In some circumstances you may have to pay an ETC to move. Any ETC you have to pay will be in the terms and conditions of the service you’re moving from.

Cancelling your Office Plan

1. You may cancel your Casual Office Plan at the end of any month by telling us. If you cancel before the end of a billing month, you will be charged your Monthly Fee on a pro-rata basis.

2. If you cancel your Office 35, Office 50 or Office 75 Plan before the 24 month term we may charge you an early termination charge in accordance with clauses 4.42 and 4.43.

3. Our DOT Fair Play Policy applies to Office Plans with free voice calls and unlimited allowances of calls and data.

1. Mobile Plan

Availability

1. DOT Mobile Plans are not available to new customers from 1 July 2017. Customers with existing DOT services will be able to purchase alternative in-market Mobile Plans on and from 1 July 2017.

Mobile Plans

2. Each Mobile Plan includes:

   1. a mobile service. The terms that apply to your mobile service are set out below, and in the Telstra Mobile section of Our Customer Terms;

   2. an amount of standard calls and data included each month;

   3. unlimited SMS in Australia; and

   4. free MessageBank® diversion and retrieval in Australia.

The DOT Mobile Plans that are available to be taken up on or before 30 June 2017 are set out below.

3. If you take up a BYO Plan, you need to bring your own compatible handset or buy one outright. If you take up a Handset Plan, you can take up a handset under a Hardware Purchase Plan.

4. Each month you have to pay the Monthly Fee, any charges for calls not included as standard calls, for calls in excess of the standard calls that come with your Mobile Plan and for any data you use in excess of your data allowance. You will also have to pay the costs of your Core Plan.