Changing your Core Plan, User Plans or Options

Changing your Core Plan, User Plans or Options

1. You can change your Core Plan, User Plans or DOT Options. If your Plan or Option is subject to a fixed contract term and you move to a Core Plan User Plan or DOT Option with a higher Monthly Fee, or Core Plan or Office Plan with a lower Monthly Fee:

   1. You do not need to restart your 24 month term;

   2. Your Monthly Fee, call rates, included calls and monthly data allowance will be adjusted on a pro-rata basis;

   3. If you purchased equipment via the Hardware Purchase Plan (HPP) as part of your Plan or Option, this will continue on your new Plan or Option; and

   4. If you subsequently cancel (other than as a result of a material breach by us), or we cancel your plan as a result of a material breach by you, before the end of your 24 month term, we may charge you an early termination charge applicable to your original Plan or Option.

2. If you move from a Core Plan, User Plan or DOT Option to a different Plan or Option, you can only move back to your original Plan or Option if it is still an available, in-market Plan or Option.

1. Calculating your early termination charge (“ETC”)

   1. If you need to pay an ETC for any component of your DOT service, it will be calculated according to the following formula, unless we tell you that a different formula applies.

(Monthly Fee x number of months (or part thereof) remaining in your contract term) x 50% (plus any outstanding hardware repayments)

4. DOT (Digital Office Technology)^® Core Plan

DOT Core Plans

1. You must select one of the following DOT Core Plans for minimum contract term of 24 months:

   1. 
      For customers who take up a DOT Core Plan on and from 27 February 2018: