ICT Reference Group Guidelines for DaO in
ICT at the Country Level Page 40 of
59 Agreed details of how this
will be measured and reported, and over what agreed period.
Reliability The maximum number of service breaks that can be tolerated within an agreed period (maybe defined as number of breaks e.g. 4
per annum, or as a mean-time-between-failure (MTBF)).
Definition of what constitutes a break and how these will be monitored and recorded. Share with your friends: