GIAN
JYOTI E-JOURNAL, Volume 1, Issue 2 (Jan – Mar 2012)
ISSN 2250-348X www.gjimt.com/GianJyotiE-Journal.htm
Customer service Customer service can be greatly enhanced by enabling customers to find detailed information online. Also, intelligent agents can answer standard email questions in seconds and human experts' services can be expedited using help-desk software.
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