Prof. Dr. W. Broll
Gutachten zum Einfluss von Bots auf Spielspaß und Ökonomie in MMORPGS
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or new (more powerful) objects are introduced which need new or different raw materials (see also Heeks 2009).
8.5. Problematisation of bots on the basis of user complaintsFurthermore, the expert opinion lists 300 thousand complaints about bots and time and effort expended by Blizzard in relation to checks and pursuance. It must be assumed that most players are familiar with the existence and the basic function of bots. As is further described in the expert opinion, it is virtually impossible to differentiate between bots and players whose method of playing is similar to a bot. It therefore remains unclear whether the complaints can actually be attributed to botting or whether it is partly players who are dissatisfied with the game including other players for other reasons and expressing this here. Overall, it should be recorded that with 12 million users (Blizzard 2010), the number corresponds to just 2.5%
of users, assuming a maximum of one single message per user (which is certainly a very conservative estimate). The conclusions listed are therefore to be regarded as at least extremely speculative.
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