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Good-to-Great
C HAP TE Rb b
1. Viktor E. Frankl, Man's Search for Meaning (New York Touchstone Books,
134.

Notes
2. Hoover's Online, www.hoovers.com.
3. Research Interview E, page 11.
4. Bernard H. Semler, Putting It All Together (autobiography, draft version,
66.
5. Bernard H. Semler, "Measuring Operating Performance" 1. Article sent to the research team directly from Mr. Semler.
6. Research Interview E, page 3.
7. "How 'Dr' Ledder Cured Abbott Labs Abbott Labs Was a Sick Company. Forbes, August 1,
26; "Abbott Shapes Up" Chemical Week, October 20, 1976, 20; "Abbott Labs Adding Hospital Supplies to Bolster Drug Operations" Business Week, July 2 3, 1979, 177; "Earnings Per Share for First Nine Months of
Newswire, September 17,
1980; "Robert A. Schoellhorn Report on Company at Annual Shareholders Meeting" Business Wire, April 13, 1984; "Abbott Profiting from Products That Costs" Business Week, June 18, 1984, 56.
8. Research Interview G, page 23.
9. Research Interview page 1.
10. Research Interview F, page 3.
11. "Managing Carl E.
Reichardt, Chairman, Wells Co" Fortune, February
12. Research Interview l-H, pages
13. "Bold Banker Wells Takeover of Crocker Is Yielding Profit but Some Pain" Wall Street Journal, August 5, 1986, Al.
14. Research Interview l-H, pages
16.
15. Research Interview pages
16. Research Interview l-H, page 10.
17. "Managing Carl E.
Reichardt, Chairman, Wells Co" Fortune, February 27, A Banker Even Keynes Might Love" Forbes, July
2, 1984, 40; "Bold Banker Wells Takeover of Crocker Is Yielding Profit but Some Wall Street Journal, August
5,
1986, Al.
18. Gary Hector, Breaking the Bank The Decline of Little, Brown Company,
72.
19. Author experience in the early s.
20. "Asset or Liability" October 20, 1986, 13; Reports a Small Profit" Wall Street Journal, January 22, 1988, C.
21. "Another Bout of Anxiety over Bank of America" Business Week, August
19, 1985, 33.
22. "Things Are Adding Up Again at Burroughs" Business Week, March 11,
192; "Anatomy of a Turnaround" Forbes, November 1, 1968, 25; How Ray Growth Theory Created Toughest Competitor" Fortune, January
23. "Things Are Adding Up Again at Burroughs" Business Week, March 11,
1967, 192; "The Burroughs Syndrome" Business Week, November 12,
24. "The Burroughs Syndrome" Business Week, November 12, 1979, 82.

Notes
25. "Rubbermaid TWST Names Award Winners Home Products TWST Names Stanley C . Gault, Chairman and CEO, Rubbermaid Inc, for Gold Award, Home Products" Wall Street Transcript, April 18, 1988,
89116.
26. "Rubbermaid Features Marketing The Billion-Dollar Dustpan" Industry Week, August 1, Quality of Products" Fortune, January 29,
27. "Rubbermaid Rubbermaid's Impact New Stick Items Plentiful as Vendors 'Spruce Up' Household Cleaning Utensils" Housewares, January 1,
28. "Chrysler's Next Generation" Business Week, December 19, 1988, 52.
29. Lee Iacocca with William Novak, An Autobiography (New York Bantam,
161.
30. Lee Iacocca with William Novak, Iacocca: An Autobiography (New York Bantam,
162, 163, 170, 199.
3 1. Lee Iacocca with William Novak, Iacocca: An Autobiography (New York Bantam,
196.
32. "Iacocca Hands Over the Keys to Chrysler" Investor's Business Daily,
1993, 1.
33. "Mea Wall Street September 17, 1990, Al.
34. "Chrysler to Buy Aircraft Maker" Wall Street June 20, 1985, A.
35. How Chrysler's $30,000 Sports Car Got Sideswiped" Business Week, January
36. "The Game's Not Over" Forbes, April 30,
37. "Into a Skid" The Economist, June 16, 1990, 70; "After the Departure" Fortune, July 2, 1990, 55; "Can Iacocca Fix Chrysler Again" Fortune, April
8,
1991, 50.
38. Robert A. Lutz, Guts The Seven Laws of Business That Made Chrysler the Worlds Hottest Car Company (New York John Wiley Sons, Inc,
27.
39. "The Studied Gamble of Pitney Bowes," Dun's Review, February 1967, 30.
40. "Tough Choice" Forbes, May 15, 1965, 18.
41. "Tough Choice" Forbes, May 15, 1965, 18.
42. "Tough Choice" Forbes, May 15, 1965, 18.
43. "Fancy Footwork Manager's Handbook" Sales and Marketing Management, July
44. "Pitney Bowes: Jumping Ahead by Going High Tech" Fortune, October
19, 1992, 113; "Changes in Tax Law and Its Effects on Leasing Equipment" Advantage, July 1988, 28.
45. "Old-Line Selling for New Smokes Wins for Reynolds" Business Week, February 20, 1960, 74; International Directory of Company Histories Chicago St. James Press,
410.
46. "Voyage into the Unknown" Forbes, December 1, 1971, 30; Bryan rough and John Helyar, Barbarians at the Gate (New York Collins,
51.

Notes
277 47. "Voyage into the Forbes, December 1, 1971, 30; Bryan rough and John Helyar, Barbarians at the Gate (New York Collins,
51.
48. "When Marketing Takes Over at R. J. Reynolds" Business Week, November "Voyage into the Unknown" Forbes, December 1,
1971, 30. RJR purchased Industries in 1969 and less than a year later. The article cited above (When Marketing Takes
. states that in 1978 RJR committed a further $580 million on top of the
$1.5 billion they spent in "earlier years" Thus, over approximately ten they poured over $2 billion into Sea-Land. Net stockholders' equity in 1978 was $2,657,900,090 according to the 1979 Moody's Report.
49. Bryan and John Helyar, Barbarians at
the
Gate (New York
62; "Cigarette Conglomerate" Financial World, February 5, 1969, 4; "New Fields for Reynolds Tobacco" Financial World, May 6, 1970, 13; "The Two-Tier Market Still Lives Forbes, March 1, 1974, 25; "R. J. Reynolds Stops a Slide in Market Share" Business January 26,
50. "Voyage into the Unknown" Forbes, December 1, 1971, 36.
51. Ken Plain Talk (New York John Wiley Sons,
54-59.
52. "The Nucor Story" page
5 document obtained from the Nucor Corpo- ration)-chairmanlvice chairmanlpresident, vice manager, department manager, supervisorylprofessional, hourly employee.
53. Richard Preston, American Steel (New York Avon,
54. Jeffrey L.
Rodengen, The Legend of Nucor Corporation (Fort Fla Write Stuff,
73-74; "The Nucor Story" (Nucor Web Benefits, August 22, 1997.
55. Research Interview G, page 4.
56. Maverick Remakes Old-Line Steel Nucor's Ken Iverson
. Week, January 21,
57. Ken Iverson, Plain Talk (New York John Wiley Sons,
14.
58. Richard Preston, American Steel (New York Avon,
5.
59. "Hot Steel and Good Common Sense" Management August
60. John Strohmeyer, Crisis in Bethlehem (Pittsburgh University of Pittsburgh Press,
34.
61. John Strohmeyer, Crisis in Bethlehem (Pittsburgh University of Pittsburgh Press,
30-35, 86.
62. Hoover's Online.
63. Hoover's Online.
64. Jeffrey L. Rodengen, The Legend of Nucor Corporation (Fort Lauderdale, Fla Write Stuff,
101.
65. "Report of Darwin E. Smith to the Stockholders and the Men and Women of Kimberly-Clark Corporation" February
1972.
66. Research Interview E, page 10.


278 Notes
67. "Rae Takes On Paper Industry's Tough Lone Wolf" Globe and Mail, July
20, 1991,

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