116 WRITING FOR THE WORKPLACE
Routine ClaimTo:
Fred Kroll
From: Mark Elliot Subject Incorrect Order No. MB Shipped
Cc:
Bcc:
Dear Mr. Kroll:
Please replace Order No. MB with the correct chairs I originally ordered.
I placed an order for six conference room chairs, Item B. The package arrived with correctly labeled cartons. However, when I opened the boxes, I found the upholstery was patterned instead of solid black. If you have the black upholstered chairs in stock and can ship them tome immediately, please do so. If not, please refund my credit card charge immediately and provide me with shipping labels to return the incorrect order to Harper Hardware. Because my firm must use their chairs for an upcoming meeting, I trust that you will let me know within two business days whether you can provide the correct order so that I can explore alternatives if necessary.
Sincerely,
Mark Elliot
Property Manager
Gladd Property Management Forbes Avenue, Suite Pittsburgh, PA Phone 412-977-7800