Performance work statement

4.4 Site Operations.

4.4.1 Contractor / Government Site Interface. The Contractor shall provide adequate site interface at the supervisory level, between Contractor personnel and Government oversight personnel. On-site communication between the Contractor and the Government will occur between the Contractor’s designated Site Manager/Lead and the On-site Government Representative (OSGR). The Contractor shall maintain liaison with Site officials and shall act in accordance with all regulations and directives applying to civilian and/or Contractor employees. The Contractor shall provide inventory management, aircraft-related maintenance recordkeeping, quality control, and shall maintain complete and accurate reporting records. The Contractor shall ensure execution of the following:

(a) Ferry flight crew debriefing procedures following aircraft transfer and acceptance.

(b) Post-maintenance Check Flight briefing procedures.

(c) Customer familiarization/introduction with rework specification and extent of depot level maintenance.

(d) Customer satisfaction/follow-up post-inspection after aircraft has returned to a user activity.

2. 
   Facilities, Access and Housekeeping. On-Site support shall be performed in Government-furnished space as described in the Service Unique Annexes and Section 9.
   
   1. 
      Government Access. The Government shall have access to spaces provided for Contractor use at any time.
      
   2. 
      Housekeeping. The Contractor shall provide housekeeping services to assigned Contractor spaces and shall repair any Contractor-induced damage to these facilities. The Contractor is responsible for the cleanliness of the ramp (FOD control) and hangar areas designated for C 12 aircraft maintenance and engine run-up. The Contractor shall contact the OSGR for ramp sweeping as required.
      

4.4.4 Aircraft Protection and Security. The Contractor is responsible for protecting and securing the aircraft in all conditions, including inclement weather, and shall use all available resources, including tie downs, pitot and duct covers, windscreen and ground safety devices in accordance with current station directives, including those specified in weather bulletins and weather warnings.

4.4.5 Detachments / Deployments. The Contractor shall be responsible to provide support for USN/USAF C-12 aircraft conducting detachment flight operations to/at sites other than their home station. When away from the home Site, maintenance will be limited to daily, pre-flight, post-flight, and turnaround inspection; servicing and minor preventive maintenance such as oiling, fueling, tire inflation; etc., unless the Government coordinates otherwise with the Contractor. When required or requested by the Government, the Contractor shall develop and provide a deployment support plan for movement of aircraft. See Service-unique requirements by Annex.

4.4.6 Aircraft Off-Site Recovery and/or Maintenance. When necessary, the Contractor shall send a team to perform off-site maintenance on aircraft that have been grounded off-site for conditions which would be considered normal or usual maintenance if the aircraft were at its home site. The Contractor shall send an off-site repair team to perform repairs or to assist with off-site recovery of aircraft when conditions prevent off-site maintenance and repair.

1. 
   Notification. The Contractor shall respond to grounded aircraft within 24 hours of notification of its grounding, with the required test equipment, parts, and personnel to return the aircraft to Mission Capable (MC) status, or affect the necessary repairs to ferry the aircraft to the home-site or an FAA repair facility.
   
2. 
   Reporting Status. The aircraft remains in MC status until conditions below have been met, at which time the status will change to either Non-Mission Capable (NMC) or Non-Reporting Time (NRT) as an “excusable delay” to performing required maintenance or repairs:
   

b) Twenty-four hours have elapsed since the Contractor was notified of the problem and the Contractor is/has been in communication with the pilot or OSGR and the Contractor is arranging for transportation of its repair team (e.g. The grounded OCONUS aircraft will require peculiar support equipment be at the off-site location before repairs can commence. PSE is delivered 48 hours after grounding notification = 48 hours MC status then NRT during off-site maintenance and repairs), or