Philtech institute of arts and technology inc. Subject: trend and issues in hospitality



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Trends and Issues in Hospitality week 4
Limited-Service Hotel*
A limited-service hotel was originally defined as a hotel without restaurant or banquet facilities.
Select-Service Hotel
A select-service hotel is a hybrid hotel between a limited-service and full-service hotel. It offers the fundamental of limited-service hotels together with a selection of the services and amenities characteristics of full-service hotels. Generally, this means these hotels do not feature multiple.
Full-Service Hotel
The most distinguishing feature of a full-service hotel is the abundant provision of food and beverage services suitable for both guests and groups. In addition, selective amenities such as spas, elaborate banquet rooms, doormen, valet parking, extended room services, concierge services, and high-end restaurant and boutiques distinguish many full-service hotels.
*Source:US Hotel Appraisals –An Overview of Hotel Asset Classes available at http://www.ushotelappraisals.com/services/select-service-hotels/and Vanguard Realty Advisors: Hotel –Limited-Service, Select-Service & Full-Service –Commercial Appraisal available at http://www.vracommercial.com/commercial-appraisal-hotel-full-service-limited.html


F ood and Beverage Sector
The effect of globalization phenomena on the development of food services from fast food to full service restaurants
Globalization implies increases in the transnational flows of money, people, goods, information, and culture. For the catering sector, the prospect of large urban markets has attracted foreign investments from world famous corporations to open branch restaurants in big cities.
P erhaps the globalization of food services is more evident in the fast food restaurant chains such as the McDonald’s. In two or three decades ago, few people would imagine that hamburgers, french fries, pizza and other fast food products could succeed in the Mainland. When McDonald’s opened its first restaurant in Hong Kong in 1975, most people thought it would survive for only a few months. Its success story certainly surprised many people. Similarly, KFC set up its first franchise in downtown Beijing in 1987, and succeeded to draw up to 3,000 customers daily during its first year of operation and subsequently setting numerous company records.

As a restaurant goes global, its menu and cuisines will inevitably be transformed to some extent. For example, McDonald’s in Beijing managed to attract many loyal customers due to the convenience, efficient service, comfortable environment, nice music and happy atmosphere. Office workers enjoyed grabbing a quick bite on their way to work, and friends enjoyed relaxing over a Coke.




Social-cultural Aspects of the Tourism and Hospitality Industry
Customers of tourism and hospitality can be distinguished based on a number of characteristics. Among them, generations and lifestyles have received increasing attention as predictors of social-cultural trend in the tourism and hospitality industry.

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