Practical Business Negotiation: Educator Notes


Notes for AP and Shepard Fairey and HOPE



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Notes for AP and Shepard Fairey and HOPE


Teaching notes
There is no confidential information for either side in this case.
If the students are not able to consider the potential costs and risks and set their own reserves appropriately, the educator might provide these:


  • Fairey: Not agree to pay more than $6 million. This sum would represent a severe loss but would be slightly better than paying for two long court battles, losing them, and risking further court battles with other individuals and organizations.

  • SP/Garcia: Not agree to less than $50,000 for AP and at least half that for Garcia, as well as a public statement against plagiarism or copyright infringement by Fairey. Any less than this amount would represent a loss of prestige and ability to protect creative visual content.

  • In any case, both AP and Fairey should agree to some form of further joint action that is profitable in measureable financial or intangible ways. Failing to do so would be a loss of an opportunity to create new value and new business for both sides.

  • The grading rubric includes quality of preparation. Students will have to have some familiarity with planning approaches, and they will need suitable time to implement them. Lacking these, the rubric would have to be altered.

  • No confidential information is included for this scenario. Students representing either side will have to analyze the potential for gain based entirely on common knowledge. This means students should develop some idea about ZOPA as well as their reserve points) as they plan.


Interests
Profits prior to current agreement: This issue is one in which there is little money (the money does not exist, it has been spent or Fairey has conveniently forgotten about it and only an expensive audit will find it). However, the issue involves a certain amount of expense and irritation. A smart AP can put this on their tradable list, even if they first present it as a “have to have.” It could be ideal for AP to give up the money in favor of getting a higher outcome in another issue.
Concern about other artworks/photos: AP would worry about the use by Fairey or other artists if it could not protect its photos. Large-scale use by artists of their work could upset their photographers, damage their revenues and make recruitment of photographers more difficult.
Fairey should be worried about losing badly to AP because other artworks of his are based on original work from other people. Some of these are now with private collectors – what they bought cannot be un-bought. Others are in outdoor public areas and belong to cities or libraries. These could in fact be removed or destroyed – an embarrassment perhaps to Fairey that could also cause other organizations to seek removal of his work or sue him to remove his uninvited street artist work.
Future cooperation could give Fairey access to millions of images, going back to before 1900. Those images would be safe from lawsuits if sourced from AP with AP’s agreement.
Reputation, Fairey: presents himself as a controversial “bad boy” street artist.
Fairey’s comment about being broke should be seen for what it is: a bluff. He is anchoring low (at $0). Artists are seldom famous for being good accountants and money managers. But at the time of these events, he had an expensive studio and creative content deals with fashion labels. An audit would probably reveal some funds and perhaps some other interesting things. There is no doubt that an audit is a threat, a reasonable one, that AP can use as leverage. Even if AP paid for half or all of an audit, Fairey might feel strongly about avoiding it.
Apology and other statements
The sides can agree to carefully worded statements that help both without a direct apology (which might be very damaging to Fairey). In the real world outcome, a smart AP helped Fairey keep dignity and avoid lawsuits, but AP got his voice against misuse of images and plagiarism – a careful balancing act that created value for both parties. Rumpelstiltskin, able to spin straw into gold, would be jealous of AP’s and Fairey’s ability to turn a distributive problem into value.
2010 video (before resolution of the HOPE case): http://vimeo.com/18870869 (copyright issues mentioned between minutes 3 and 4)



Notes for Shoe Business Coopetition


Confidential information for Wei Wei
You are Wei Wei, a patent clerk in the company Asian Pacific IP1 based in Taipei, Taiwan. You are one of Mr. Tang’s most trusted business advisors and have a relationship with Tang spanning several years. Your senior manager first secured the original patent on behalf of Tang and Lee in Taipei, Taiwan in 1998. In subsequent years, you and your senior manager have advised Mr. Tang on a variety of business endeavours and have overseen all of Tang’s patent applications since 1997.
Knowing Tang and Lee’s history, you are aware that your client values Mr. Lee’s inventiveness. Tang regards Lee as an extremely intelligent person but a poor businessman with a fierce temper. Lee graduated with a PhD in physics, and his training has given him a superb understanding of the science behind product development.
Mr. Tang’s sports shoe products represent 20% ($100,000) of the total output of Tang Industries – Tang’s father’s family business, which has production plants located throughout South East Asia. Yet, Lee and Tang currently divide the profits from the original prototype equally (50–50 split). Also, Tang’s new and improved second-generation roller-skate trainer was granted patent design in 50 individual countries and was granted patent utility in East Asian countries only. Arguably, Tang’s second-generation trainer is based on the idea of Lee’s second-generation trainer, but he believes they are fundamentally different. As his second generation trainer differs only marginally from the original prototype and you want to protect your client from a potential lawsuit, you have convinced Tang to apply for patent design (and utility in East Asian countries), instead of the more valuable invention patent.
Table Information relating to Tang and Lee

Second generation

Manufacturing price/pair

Market price/pair

Global market sale (Pair/year)

Advertisement

Per year


Transportation cost

(200 pairs/batch)



Tang’s shoe

$6

$15

15,000 Far East

5,000 South America

5,000 Europe


$10,00

(newspaper ads, brochures, company website)



$1,000 average

$1,200 outside Asia

$800 in Asia


Lee’s shoe

$8.50–$11.50

$18–$26

Unknown

Unclear

Unknown

Tang’s second-generation trainer continues to be popular in Far East Asian and emerging markets, his second generation trainer is available at many large supermarkets and sports shops, and at affordable prices. Tang manufactures his products in South East Asia, where his family enjoys business connections (e.g., China, Malaysia and Indonesia). Tang’s father is a figure whom Tang respects enormously. Tang hopes to emulate his father’s success with his own sports shoe business.


Hired as a patent clerk directly after graduating, you quickly established a reputation for finding innovative solutions to hopeless cases. Over the years, you have impressed your client and know the history of Tang’s business dealings, so finding a satisfactory solution is highly important to you as Mr. Tang is your major client, and along with his father – a respected member of your Taiwanese community.
As a trusted advisor and a member of Mr. Tang’s preferred patent clerk team, you are expected to seek a resolution in your client’s favor.


  • The profits from the sale of the prototype should be divided roughly on a 75-25 basis in your client’s favor.

  • For legal reasons regarding the IP of the prototype trainer, the profit from Lee’s second-generation trainer released in the Far East would need to be shared with Mr. Tang.

  • Tang wishes to monopolise the online market and is reluctant to share this platform with Lee, unless Lee is willing to share information relating to his recent innovations. Your client is aware of Lee’s new trainer designs and believes they could give his products a competitive edge.

  • Tang’s outlook: By 2020, Tang believes that the number one market for future sports trainer sales will be driven by the United States, Mexico and Canada, collectively generating more sales than central Asia, Europe and the Fast East combined. Tang’s outlook suggests that the majority of his future revenue will come from e-business and not from traditional retailers (e.g., sports trainer specialists, shopping malls, etc.) With this in mind, Tang has an eye on Mexico, as Mexican production factories employ skilled craftsmen at very cost-effective rates. First, manufacturing wages are likely to be 30% lower than in China by 2015. Second, the North American Free Trade Agreement gives Mexican goods easy access to the world’s largest market, the U.S., as well as to Canada. The Mexican free trade agreements cover 44 countries. Third, the attractiveness of transportation costs from Mexico to other countries should give Tang’s business a substantial edge over his competition.

In addition, your ambition has always been to study abroad and Tang has offered you a one-off payment and sabbatical for study should you be able to get Lee’s advisor, Helmut, to reach an agreement that would satisfy Mr. Tang. Should you fail to reach a satisfactory agreement on behalf of your client, you may put your client at risk of copyright infringement and a potential loss of revenue. In such circumstances, it is likely that you would also lose Mr. Tang’s respect as well as the opportunity for your foreign education, costing you your dream of studying abroad.


So negotiating with Helmut is a task you intend on doing well.


Confidential information for Helmut
You are Helmut, a conservative German patent clerk and trusted business advisor to Mr. Lee. You have worked 20 years for Fabion Richter,2 a prestigious law firm. You work in Fabion Richter’s Singapore branch. Your speciality is to help clients with Intellectual Property (IP) rights – patents, trademarks and copyright.
For some time, you have known that your client, Lee, has been disappointed by his former business partner Mr. Tang for taking credit for your client’s original ideas. A middle-aged Taiwanese innovator and entrepreneur, Mr. Lee graduated with a PhD in physics in 1991. Lee joined a division of Runaway Sports company in 1993, where he was introduced to Mr. Tang, and over three years of moonlighting outside of office hours and on weekends, Tang and Lee developed designs for a unique roller-skate trainer.
Based on a concept devised by your client, this first generation model roller-skate trainer was granted a patent in Taiwan in 1999. The original patent application had been prepared by Tang’s advisor’s company – an Asian Pacific IP firm in Taipei, Taiwan. Tang’s advisor, Wei Wei, is a respected Taiwanese patent clerk with whom you will be negotiating.
Table Information relating to Tang and Lee

Second generation

Manufacturing

Price/pair



Market

Price/pair



Global market sale

Pair/year



Advertisement

Per year


Transportation cost (200 pairs/batch)

Tang’s shoe

$5–$7

$13–$17

Unknown

Unclear

Unknown

Lee’s shoe

$10

$22

10,000 Europe

4,000 North America

3,000 Far East


$15,000 (retailer brochures, Internet, transportation waiting area)

$1,500 average

$1,700 outside EU

$1,300 in EU

Upon leaving Taiwan, Lee established connections with a distributor in Europe and quickly designed a lighter, cleaner and bolder model of the original prototype, which led to positive reviews. Lee’s new product was classified as patent utility and patent design in Europe and in North America. Lee’s marketing strategies place emphasis on product functionality. Lee is also developing a shock absorbing foam-based material to be located in the shoe’s sole, an attribute that has not yet been granted a patent, but something Lee feels will make a lasting impact on future sales. Lee will use this pending patent priority to secure his intellectual property to notify potential infringers, particularly Tang, who may otherwise attempt to copy his innovation. Should infringers attempt to clone Lee’s property, then they may be liable for damages (including back-dated royalties), seizure and injunction once a patent has been issued.


Lee’s second-generation trainer was tailored to appeal to the North American and European markets and is presently manufactured in the Czech Republic, Turkey and Estonia. Lee’s redesign has retailed well in Europe and to individual buyers in the North American online market, but has failed to appeal to the majority of sports goods consumers. Your client believes his products are ahead of the competition by several years, and he has intimated that the online market will be the primary source of revenue by 2015, saying that conquering North America will be his company’s number one priority. Lee has also suggested to you that Tang’s sports trainers are scientifically inferior in their current state and that Tang is a shrewd businessman but is fundamentally dependent on his father’s network.
As a trusted advisor and a member of Mr. Lee’s preferred patent clerk team, you are expected to seek a resolution in your client’s favor.


  • The profits of the prototype roller-skate trainer are to be re-evaluated and divided in your client’s favor on roughly a 60–40 basis.

  • Since your client holds patents in Europe, you must receive a substantial percentage of the profit should Tang wish to enter Lee’s major market with his own line of sports trainers.

  • Lee is waiting on a patent for his second-generation trainer (the most recent innovation). Lee’s foam-based sole, which your client believes will be a game changer should his patent application be granted, is likely to affect Tang’s business.

  • Lee intends to expand his online market for local business customers to place their orders online. Lee has found manufacturers in Mexico and East Asia for his shoe product distribution outside Europe. Their distribution cost is 8% cheaper than the average transportation cost that Lee is currently paying.

  • Your client is considering releasing a third generation budget-based roller-skate trainer specifically aimed toward customers in Asia and the Far East, but Tang is likely to do what he can to prevent your client from entering his number one market.

  • Lee’s outlook: A major American sports brand is interested in acquiring your most recent project, which they intend to repackage and distribute to suit their existing customer base. At the same time, they wish to purchase your client’s roller-skate trainer and are particularly interested in acquiring Lee’s recently developed foam-based sole, which they may incorporate into their existing range of trainers. Your client has the option of negotiating with the major American sports brand should Tang fail to meet your client’s expectations. You have also advised your client, however, that the American sports shoe brand has, as yet, failed to make Lee a genuine offer. The American brand may be simply testing the water and wanting for Lee to set a price on his IP.

You have devoted the majority of your career to work as a patent clerk, and you desperately want to be promoted to a position on your company’s board. You are optimistic about your goal and believe that Mr. Lee may help you to secure additional business. By resolving Tang and Lee’s long-standing dispute, you are confident that your employers would look favorably on your application as a future board member of Fabion Richter, should you be able to find a resolution that would please your major client – Mr. Lee.


Should you fail to reach a satisfactory agreement on behalf of your client, the consequences would mean placing your client at risk of infringement and a potentially costly lawsuit. Your client could stand to lose valuable business opportunities should negotiations not go well. Additionally, your employers would not look positively on your incompetence. Lee is a respected client and losing him would affect how you are perceived by the board, as well as jeopardizing your reputation with Lee himself.
So negotiating with Mr. Tang’s representative, Wei Wei, is a task you intend on doing well, as your fortunes with Fabion Richter may depend on it.


Teaching notes
This exercise is a highly integrative negotiation through the use of video-conferencing. This e-negotiation requires the participation of two parties. The objective is to train those negotiators wanting to develop insight into interest-based negotiation over several encounters, while also managing value and resource conflicts and developing negotiation strategies by identifying common interests, value creation, value claiming, BATNA and points of concerns, in terms of marketing 4P strategies. The goal is for two parties to reach a mutually satisfactory agreement.

Exercise execution
This negotiation exercise suggests the use of video-conferencing in a form of team-based negotiation. The ideal number of team members for each party is three negotiators. The suggested length of preparation is 80 minutes. The exercise should take 80 minutes and be divided into two sessions. With both sessions lasting 40 minutes, it is suggested that the two sessions take place on separate days to give the participants ample time to re-evaluate their positions between sessions one and two.
Participants are encouraged to plan their individual strategies in advance of the first session and re-evaluate their position after the first session has been completed or before resuming the negotiation on day two, as a great deal stands to be gained by considering what has been discussed during the first session. Participants are allowed to use email once for information conveyance before video-conferencing on day one begins.
Points of concern and initial planning
It took many years before Tang and Lee could broach the idea of a future collaboration due to an absence of trust. They rely upon their trusted business advisors to discuss the details. Both Tang and Lee held long-standing grudges, and these feelings prevented the two from seeing the larger picture and what might be achieved should Tang and Lee put aside their petty differences. Lee felt mistreated by Tang wanting to take ownership of the original idea but failed to provide a legitimate reason to support this view. Neither of the entrepreneurs thinks about what might be possible if they were pool their resources and unite.
The suggested content of initial email exchanged prior to the first day negotiation session could list the agenda and the background of participants involved, as well as preparation for the required information, such as seeking information regarding the unknown market research data and numerical information to enhance effective and efficient communication in information convergence while minimizing the undermining issues of miscommunication.
Table Profit calculation (approximate)

Second generation

Global market sale

per year


Advertisement

per year


Transportation cost (200 pairs/batch)

Profit

per year


Tang’s shoe

250,000

($10,000)

($125,000)

$115,000

Lee’s shoe

168,000

($15,000)

($105,000)

$84,000

Marketing 4P strategies are:




  • Product: How is it differentiated versus your company’s competitors? What is the most the product can cost to provide and still be sold sufficiently profitably?

  • Place: Where do buyers look for the products? How accessible can the products be? How can you access the right distribution channels?

  • Price: What is the value of your company’s product? What are the price differences between your company and your competitors? Are the products established in certain areas?

  • Promotion: How do your company’s competitors promote their products? How does that influence your choice of promotional activity?


Further questions for consideration


  • What are the distinguishing attributes of their positions?

Lee’s product is the market leader in Europe. Being more fashionable, Lee’s shoe is more likely to have greater and perhaps longer lasting appeal. Especially in the middle-income group, Lee believes what he is developing is more relevant to the North American markets. Also, this view may be supported by a major American sports brand taking interest in his product/business and, most recently, his foam-based technology, which Lee believes has enormous potential. Tang’s product is the market leader in countries where his father has established trade links. When compared with Lee, Tang’s sports shoe is cheaper to manufacture, and each pair of shoes sold generates an additional 10% profit for his business as his manufacturing costs in Southeast Asia help to save his business capital.


Should Lee be able to align himself with a cost-effective Mexican manufacturer, his products may be made and distributed more affordably in the future. Particularly to the all-important North American markets (i.e., Mexico, Canada and the United States). Tang also has the benefit of being able to consult his father, who has been in the import/export business for many years.


  • What are the points of dispute?

Tang’s family financed the development of the original prototype, yet Tang has not received any gratitude or recompense from Lee. Lee believes he came up with the original idea, possibly by coming from a science background. Lee believes that his most recent innovation, the foam-based sole, is a departure from the original technology. Tang may be unaware that his current resources are to a large extent related to his father’s production facilities, capital and network. Without the Tang family’s financial support in the first place, Lee wouldn’t have had sufficient capital to grow his business.




  • What would prevent Tang and Lee from establishing a joint venture?




    • Patent renewal and ownership of the original prototype. The patent for the prototype expires in 2019.

    • Tang and Lee will need to reach amicable terms instead of filing lawsuits before their patent expires or both stand to lose their existing intellectual property.

    • Royalties of market profits and patent infringement in second-generation trainers.

    • Lee may choose to sell his designs to a major American sporting brand; as far as we are aware, he would not be obligated to pay Tang anything. The consequences of such a transaction may damage Tang and Lee’s already fragile relationship.

    • Lee’s temper and pride may block the two companies from future collaboration.

    • Worst case scenario: Tang’s and Lee’s trusted representatives fail to put aside their individual concerns and find an amicable solution for their clients and pursue personal ambitions instead. The fortunes of Helmut and Wei Wei are linked to their benefactors and both stand to gain should a “Win-Win” scenario be reached. A successful resolution does not mean one Taiwanese client gaining market share or resources at the cost of the other. Tang and Lee both possess individual attributes that, if shared, are capable of augmenting or expanding their existing businesses. Should trust be attained, their relationship may be less transactional and more constructive.




  • What do Tang and Lee stand to gain by pooling their resources?

Manipulating the market could prevent the competition from establishing a foothold in Asia and Europe. By reunifying Tang’s and Lee’s resources (i.e., networks and manufacturers) and by resolving their conflicting values regarding product design and market share, they might establish a globally recognizable universal sports brand. Perhaps more could be achieved if they were to focus on their individual strengths while working under a single brand, with Tang directing the business and Lee focusing on product development. If both Tang and Lee negotiate for individual gain and focus on the transactional process of hard bargaining, they are more likely to encounter deadlock, leading toward litigation.







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