Please provide a copy of your Quality policy statement.
Please provide a copy of the index of your Quality Management System manual.
Please provide copies of your current quality audit procedure and schedule.
Has your Quality Management System been certified by an accredited third party approval organization to ISO 9001:2008 or equivalent?
If Yes, please provide a copy of the certification including full scope and any applicable appendices.
If No, please advise if you intend to apply for certification and when this is planned to be completed. In not, please explain why certification is not being sought.
Please provide details of your current arrangements for measuring customer satisfaction and demonstrating continuous improvement.
Is work executed in conjunction with quality and inspection test plans, route cards etc and do they define hold, witness and review points?
Please provide copies of past quality and inspection test plans (ITP).
Please provide details of how you control your documents and records.
Please provide a copy of your Control of Documents and Control of Records procedures.
Briefly describe your records retention system and the normal records retained (or supplied to the client) as part of this product / service delivery. (Please make reference to records such as Material Test Reports, Non-destructive examination records, in process inspections, manufacturing record books and Factory Acceptance Tests.)
CONTROL OF INSPECTION, MEASURING AND TEST EQUIPMENT
What processes does the Proponent employ to ensure that Inspection is performed and Measuring and Test Equipment is fully calibrated and functioning appropriately?
Are quality assurance processes in place to ensure that facilities and materials meet design specifications?
Please provide an overview of your design verification and validation process.
Do your design practices and standards meet or exceed applicable regulatory requirements?
Please provide an overview of how you identify and integrate applicable regulatory requirements into the design and development of your products or services?
Briefly describe your records retention process and the normal records retained (or supplied to the client) as part of this product / service delivery. Please make reference to records such as Material Test Reports, Non-destructive examination records, in process inspections and Factory Acceptance Tests, etc..
When products and/or services do not meet customer defined requirements or expectations, please describe the corrective action processes your company employs to ensure timely resolution of the problem? (including records generated of the problem and solution).
Please describe the processes you utilize to ensure that inspection is performed and that measuring and test equipment is fully calibrated and functioning appropriately?
Are there job descriptions and defined competencies for all roles/personnel carrying out activities that may affect operational integrity?
Please provide evidence such as a sample job description and/or template.
Is there a systematic approach for personnel recruitment, including fit for work assessments and pre-employment medicals, where appropriate?
Please provide evidence such as a sample of assessment standard/criteria
Is there a process for screening, selection, placement and ongoing assessment of the qualifications and abilities of personnel to meet specified job requirements?
Please provide evidence such as copy of procedure and Example of competency assessments.
Is there initial, ongoing and periodic refresher training to meet job and legal requirements?
Please provide evidence such as a training matrix or other supporting documentation.
Does training courses set out clear deliverables that are established before training commences? (Training delivery includes mechanisms for assessing effectiveness and, where appropriate, demonstrated competence on the job).
Please provide evidence such a sample assessment criteria used and a sample of an in-house training program.
Has a Competence Program been established and resourced to ensure that necessary levels of individual and collective demonstrated competence are maintained and carefully considered when personnel changes are made? (This Competence Program shall apply to all people undertaking critical work or having a responsibility in the HSEQ Management System).
Please provide evidence such as a document describing the program.
Are periodic reviews conducted to ensure appropriate levels of personnel staffing is maintained to assure safe and efficient operations?
Please provide evidence such as reports on staffing levels and supporting statistics.
Do new or transferred employees undergo appropriate site orientation and induction training? (At a minimum it shall include HSEQ rules, management systems and emergency procedures).
Please provide evidence such as the following:
Records of orientations and inductions taking place;
Evidence of how personnel change is managed; and
Copy of orientation/induction procedure.
Is there a process implemented to monitor measure and ensure the compliance of personnel performance with established practices and procedures?
Please provide evidence such as the following:
Copy of the process;
Audit reports; and
Performance review criteria.
Who has overall responsibility for Commercial matters in your organization? Please provide name & title and organizational diagram.
Bank code and account number (for Euro accounts please provide IBAN and for International accounts please provide a SWIFT/BIC code).
Please provide details of your five (5) main clients over the last five (5) years – please indicate name, address, contact for reference, telephone number, and annual value of supply. Client references should be able to provide;
Principal scope of work with a minimum two (2) year’s experience in harsh environments, such as the East Coast of Canada.
Demonstrate successful service and warranty performance
Management of Change
Is there a process to consider that all changes that directly affect facilities, assets and people shall be managed through a Management of Change process? Please provide a copy of your management of change procedure.
Reliability and Integrity
Do you utilize a defined maintenance schedule, including a defined frequency for inspection, maintenance and repair operations? Please provide a copy of your procedure that supports this methodology.
Are quality assurance processes in place to ensure that facilities and materials specified meet specifications and that construction/manufacture is in accordance with the applicable standards? Please provide evidence of your design verification and validation processes.
Office Space square meters Indoor Shop Space square meters