Process Model & Project Management

5.4.Process Model & Project Management

To establish the necessary organizational structure and implement the Kosovo IT Strategy, the working group defined the following process:

The following diagram illustrates the overall process model, including the implementation process, support process, communication process and change request process:

Figure : Overall process model for the implementation of the Kosovo IT Strategy

In line with the agile approach of the strategy (see chapter 2), the implementation of the operational plan of the Kosovo IT Strategy will be conducted according to an agile process model based on Scrum.

Figure : Agile process model for the implementation of the Kosovo IT Strategy.

In accordance with the operational plan, the agile team selects tasks and activities according to its strategic pillar (e.g. IT education) for the current sprint (iteration). Coordinated and supported by the agile manager/task force manager, the team implements the selected tasks and activities within a sprint of 4-8 weeks, including regular scrum meetings to review the progress and orchestrate activities. The iterative process or sprint ends with a sprint review and retrospective. The review results are documented task descriptions/WP descriptions to ensure continuous improvement. Subsequently, the cycle restarts.

It is obvious that effective teamwork and project management constitute an important prerequisite for the successful implementation the Kosovo IT Strategy. Therefore, the working group identified key elements of effective teamwork, as well as the corresponding tools to support it:



Figure : Key elements and tools of effective teamwork

Source: Capgemini

In terms of project management the working group identified the following key success factors:

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  Clearly defined objectives
  
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  Stable teams/task forces
  
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  Commitment and reliability
  
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  Open communication
  
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  Common language (English) to include donors and external experts
  
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  Collaborative atmosphere
  
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  Proactive attitude
  
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  Self-organizing and self-managing teams
  
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  Broad range of relevant capabilities, skills and know-how (interdisciplinary)
  
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  Effective methodologies and tools to support collaboration
  
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  Team spirit