Republic of Kosovo Government Ministry of Economic Development


Principles of the Kosovo National IT Strategy



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2.1.Principles of the Kosovo National IT Strategy


The 8 principles listed below play an important role within the overall methodology, because they serve as guidelines and framework for the development and implementation of the Kosovo IT strategy. These principles are particularly relevant in light of the collaborative and systemic approach of the IT strategy, as is demonstrated in more detail in the following table.

Principle

Explanation

Key benefit

Collaboration

  • Collaborative approach engaging all relevant stakeholders of the Kosovo IT industry

  • Balanced combination of top-down and bottom-up elements in strategy development

  • Close interaction between actors

  • Integrating internal and external know-how and ideas

  • Open innovation approach

  • Alignment and better coordination of measures and resources

  • Possibility to address complex issues

  • Ownership & motivation

  • Advocacy & collaboration (PPP)

Agility & Adaptability

  • Ability to flexibly adapt the strategy to changing market and technology trends

  • Implementation of selected support measures parallel to strategy development process

  • Applying agile methods based on SCRUM to IT strategy development

  • Establishment of dynamic capabilities

  • Strategic patching

  • Accelerated implementation and faster results (“time to market”)

  • Increased agility and flexibility of the Kosovo IT industry

  • Generating new sources of competitive advantages

  • Building dynamic competitive advantages

  • Rapid reaction capabilities

  • Organizational learning ensuring continuous improvement of the Kosovo IT Strategy

Systemic Competitiveness

  • Defining well-coordinated measures by stakeholders on the different systemic levels (macro-, meso-, and micro-level)

  • Multi-stakeholder working group

  • Cluster approach

  • Increased competitiveness of the IT industry on a sustainable basis

  • Higher transparency

  • Alignment and effective communication

Market Orientation & Strategic Fit

  • Designing an IT strategy which bridges the capabilities of the Kosovo IT industry (internal view) with the requirements and key success factors of the target markets (external view) in order to generate sustainable competitive advantages and to successfully position the industry in international markets (“strategic fit”)

  • Reflecting the idea of strategy as a link between an organization or industry and its external environment

  • Identifying specific demand structures and requirements in target markets

  • Customer orientation (“user stories”)

  • Creating sustainable competitive advantages

  • Customer orientation (internal & external)

  • Generating customer value (internal & external)

  • Tangible benefits for IT companies




Sustainability

  • STIKK as strategy owner and system integrator

  • Modular approach

  • Realistic appraisal of existing capabilities & resources of the Kosovo IT industry

  • Joint capacity building for collaborative strategy development




Goal Orientation

  • Designed to achieve specific goals

  • Goals as roadmap for the development and implementation of the Kosovo IT strategy

  • Integrated goal system

  • Management by Objectives (MbO)

  • Goals create a common foundation and direction for collaboration

  • Effective collaboration

  • Focus on implementation and results

  • Basis for efficient strategy implementation, monitoring and evaluation

Resilience

  • Scenario planning

  • Risk management

  • Contingency plan

  • Multi-stakeholder budgeting

  • Increased effectiveness

  • Increased adaptability and flexibility

  • Risk reduction

Continuous Improvement

  • Cyclical approach

  • Lessons learnt and good practices

  • Knowledge & information management

  • Organizational learning

  • Sustainable competitiveness

  • “Integrated quality management system”

  • Better resource allocation

In this context, the concept of systemic competitiveness5 needs some additional explanation as it is particularly relevant for the Kosovo IT Strategy. The central idea of this concept is that competitiveness results from the interaction of different competitive factors and stakeholders on the different systemic levels of an economic system. Thus, systemic competitiveness cannot be achieved through isolated activities of companies or institutions but only through well-coordinated and targeted measures by all relevant stakeholders on the different systemic levels (macro-, meso-, and micro-level). This holds particularly true for the IT industry, which is highly knowledge-intensive and where different actors are closely interrelated. Therefore, increasing the systemic competitiveness of the Kosovo IT industry requires a collaborative approach and the integration of all relevant stakeholders.

Being the main driver of digital transformation, the IT industry is characterized by shortening innovation cycles, high competitive pressures and increasing globalization. In such an environment, dynamic capabilities and knowledge-based competitive advantages play a crucial role. Accordingly, the Kosovo IT industry needs to prioritize swift and effective capacity-building and learning as well as transformation management in close cooperation with all relevant stakeholders on the different systemic levels. The concept of systemic competitiveness is ideally suited to formulating policy recommendations and supporting measures to promote such learning and transformation processes.



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