Republic of Kosovo Government Ministry of Economic Development

How to use this Document (Structure)

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2.Methodology

1.4.How to use this Document (Structure)

This document has been structured to allow for an effective development and implementation of the Kosovo IT Strategy within the framework of a collaborative approach.

According to this approach, the document has been subdivided into chapters which correspond to the different modules and phases of the collaborative strategy development and implementation process. These chapters or strategy modules will be briefly described in the following table:

Introduction	Background, Document Purpose & Objectives, Industry Focus & Classification, How to use this document
Methodology	Explaining the underlying principles of the Kosovo IT Strategy such as collaboration as well as agility & adaptability (“Agile Light”) Describing the methodology, approach, organization, processes and tools for developing the strategy
Analysis	Providing the analytical basis for the whole Kosovo IT Strategy Internal analysis of the Kosovo IT industry (challenges and capabilities) and domestic market potential External analysis of potential export target markets (customer requirements and key success factors) Basis for the “strategic fit” between Kosovo IT industry capabilities and requirements of potential target markets
Strategy Development	Defining the vision and goal system Generic IT strategy Growth strategy Definition of a market entry strategy for strategic export markets Defining strategic pillars, tasks and activities (portfolio approach)
Strategy Implementation	Operational plan: tasks are being operationalized in Work Packages (WPs) including activities, expected results, deliverables, indicators, budget, responsibilities, etc. Timetable showing timing and sequence of tasks and activities Organizational structure and processes for collaborative strategy implementation Tools Scenarios and risk management Information and knowledge management
Performance Monitoring & Evaluation	Monitoring and evaluation system: monitoring and evaluating the effectiveness and efficiency of strategy implementation Tools for monitoring and evaluation

The specific design and structure of the strategy allows stakeholders of the Kosovo IT industry to use the document as a manual for the collaborative development and implementation of the Kosovo IT industry. This is being achieved through the following elements:

Modular structure: easy to implement, update and adapt
Lean documentation: short and concise
Graphic elements and charts
Easy document navigation
Document management and version management supported by IT Strategy SharePoint
Focus on the operational plan as the key management instrument for strategy implementation

In this context, chapter 2 is particularly relevant, as it describes the methodology for the collaborative development of the Kosovo IT strategy. Said methodology can be used as a roadmap or “cookbook” for adapting, updating and continuously improving the Kosovo IT Strategy.

2.Methodology

This chapter describes the methodology which was applied by the strategy working group in order to develop the Kosovo IT Strategy based on a collaborative approach.

The specific methodology for elaborating the IT strategy was derived from a thorough analysis of the key success factors and challenges for IT strategy development in Kosovo, which were identified by the members of the strategy working group during a joint project planning workshop:

Key success factors for IT strategy development in Kosovo

Key challenges for IT strategy development in Kosovo

Including the private sector, government and academia (“Triple Helix”) into the strategy development process
Combining strategy development with parallel implementation within an agile approach
Ensuring commitment from all stakeholders, with the private sector as the main “driver”
Change management and process reengineering to support strategy development and implementation
Ensuring sufficient financial resources for implementing the Kosovo IT Strategy
Diversifying financial sources for strategy implementation (risk management and contingency planning)
Special methodology and tools for IT strategy development and implementation

Involving and aligning the different stakeholders of the Kosovo IT industry
Low level of collaboration within local IT industry
Complexity and dynamic of the IT industry
Volatility and rate of change in IT markets
Increasing competitive pressures due to the globalization of the IT industry
Lack of consistent ICT policy and strategy
Lack of resources for promoting the IT industry in Kosovo
Absence of reliable statistical data and information on the Kosovo IT industry
Lack of market intelligence on potential export markets
Inadequate institutional capacities and support structures
Lack of IT strategy know-how

The reasons for including the methodology into the strategy document is to provide a guideline and “manual” for the adaptation, further development and continuous improvement of the Kosovo IT Strategy in the future. This is all the more important since the highly dynamic and competitive IT industry requires innovative and future-oriented strategies which can be flexibly adjusted to changing market and technology trends.

Based on the integrated approach for IT sector promotion of GIZ⁴ and the above-mentioned success factors and challenges, the strategy working group elaborated a specific methodology for the development (and implementation) of the Kosovo IT Strategy which takes into account the structural characteristics of the Kosovo IT industry. The following chart illustrates the methodology:

Figure : Overview: Methodology for collaborative development of the Kosovo IT Strategy.

The methodology consists of several key elements, including the 8 strategy principles, approach & phases as well as strategy modules, organizational structure, processes and tools. These key elements of the Kosovo IT Strategy will be described in more detail in the following sections of the chapter.

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