Request for proposal (rfp) for



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Responsibility: The selected vendor is solely responsible for the complete turn-key engineering of the new telecommunications system and all interconnecting facilities.

  • Initial Work: Vendor will perform station reviews, database preparation, and original program initializations.


    5.3 Facility Requirements

    • Proposers must furnish all space, power, and environmental requirements for the proposed telephone system and voice messaging equipment.


    5.4 Training and Self-Guided Instructions

    • Requirements: The successful Proposer is required to conduct administrator training on the Pierce County Library System premises, tailored specifically to the Pierce County Library System’s particular requirements.

    • Training: Vendor will provide a training program and training materials for designated Pierce County Library System personnel who will create learning guides or train future employees.




    5.4.3 For each product application proposed, provide a detailed description of the systems and materials provided that will allow end users to use the system without formal training.






    6. Vendor Services
    6.1 Maintenance and Warranty

    • Agreement: A complete maintenance and warranty agreement must be included as part of the Proposer's proposal to support the business between 7a.m.and 6p.m. Monday through Friday, and emergency service after hours and on weekends.

    • Warranty: The telephone system and all associated equipment in the proposal must be warranted by the Proposer and by the manufacturer to be free of defects in equipment, software, and workmanship for a period of at least one year following system cutover.

    • Defective Parts: During the warranty period and any subsequent maintenance agreement, any defective components shall be repaired or replaced at no cost to the Pierce County Library System.

    • Maintenance Personnel: All system maintenance during the warranty period and under any maintenance agreements shall be performed by the successful bidding organization and at no additional cost to the Pierce County Library System other than those charges stipulated to maintain the warranty.




    6.1.1 For all hardware and application software, state the normal method of applying maintenance charges for both system failures and systems requirements. Provide the office and/or warehouse location of all maintenance support to be used in support of all proposed hardware and application software. State price for maintenance services and details of services provided.






    6.1.2 When providing price information, describe the level of maintenance support you provide, stating response times, priorities, and other factors of each support level. Specifically, describe maintenance options available to the City, and the prices of each option. Prices of any maintenance agreement must include updates to and manual changes as a result of such maintenance or system enhancements. All prices must be stated for a one-year period beginning at the date of expiration of applicable warranties.




    6.2 Logistical Support


    6.2.1 Identify the address(s) of the vendor's local service center(s) and the number of service personnel trained on the proposed system.






    6.2.2 Describe any other support levels in the local area available to the Pierce County Library for the maintenance of the proposed system.




    6.3 Repair


    6.3.1 Repair Commitment—Include a description of the Proposer's repair commitment from time of trouble discovery through the time the trouble is cleared.






    6.3.2 Response Time—Can the Proposer guarantee a response time of no more than 4 hours for all major system problems and a maximum of 24 hours Response to other system problems?






    6.3.3 Major/Minor Problems—Describe the definitions of major and minor problems.






    6.3.4 Replacement Time—Explain the amount of time required for full replacement of the central operating hardware/software of the system, assuming a suitable site exists for locating the replacement components.






    6.3.5 Emergency Installation—How long does it take trained personnel to install and load operating system software and database software if a major disaster destroys the call processing component (gatekeeper) of the system?




    7. Attachments
    7.1 Provide all pertinent Product and Company Literature
    7.2 Provide all network drawings as applicable


    Part 6: Price Proposal

    Itemize all charges for individually identifiable components of the proposed IP Communication system, including all associated installation, programming, and cabling. Include charges for all components required to connect all applications, all design charges, telco interface charges, and training charges.


    All prices are subject to final selection and negotiation of products, services, options, warranties, and other costs necessary to successfully implement the most responsive system to PCLS’ needs.


    REQUIRED EQUIPMENT

    ITEM/DESCRIPTION/QTY (add lines as needed)

    PROPOSED

    PRICE
























































    TOTAL:







    REQUIRED SERVICES

    ITEM/DESCRIPTION/QTY (add lines as needed)

    PROPOSED

    PRICE
































    TOTAL:






    OPTIONAL EQUIPMENT, SERVICES, WARRANTIES

    ITEM/DESCRIPTION/QTY (add lines as needed)

    PROPOSED

    PRICE





































































    Part 7: References

    Provide a list of three (3) similar projects your company has provided to clients within the last 3 years. Include names, addresses, and phone numbers of clients for whom work was done, placing particular emphasis on services provided to libraries or public sector organizations.


    Company: Address:
    Contact:
    Phone:
    Project Size of System:


    Web site link:

    Company: Address:
    Contact:
    Phone:
    Project Size of System:


    Web site link:

    Company: Address:
    Contact:
    Phone:
    Project Size of System:


    Web site link:

    Part 8: Declaration

    Company Name:


    Authorized Representative:
    Title:
    Address:
    Phone Number: Email Address:
    Fax Number: Website Address:

    The undersigned Proposer declares to have read and fully understand the request for qualifications and agrees to all of the terms, conditions, and provisions contained therein; and proposes and agrees that if this proposal as submitted is accepted, Proposer will contract to perform in accordance with the specifications and proposals.



    Signature of Authorized Representative Date




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