Request for proposal (rfp) for


Part 3: Existing Environment



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Part 3: Existing Environment

This section describes the Pierce County Library System’s current environment including the name and number of locations and the number of handsets anticipated at each.


Current Telephone Systems

The Library currently employs several systems for telephony in its 18 locations. At the Processing and Administrative Center, the Library uses a 1990s vintage, parts-unavailable, system. It has one central number that is provided by the State Department of Information System. The other facilities have installed local Qwest telephone lines, with two separate numbers per location. The entire system needs to be replaced.


Current WAN and network infrastructure


Location

Router

Wan Connectivity

Switches

Bonney Lake

Cisco 2801

1 - T1

Netgear GS748TP

Buckley

Cisco 2801

1 - T1

Netgear GS724TP

Dupont

Cisco 2801

1 - T1

Netgear GS724TP

Eatonville

Cisco 2801

1 - T1

Netgear GS724TP

Graham

Cisco 2801

1 - T1

Netgear GS748TP

Gig Harbor

Cisco 2801

2 - T1

Netgear GS748TP

Key Center

Cisco 2801

1 - T1

Netgear GS724TP

Lakewood

Cisco 2801

2 - T1

2-Netgear GS748TP

Milton

Cisco 2801

1 - T1

Netgear GS724TP

Orting

Cisco 2801

1 - T1

Netgear GS724TP

Processing and Administrative Center

Cisco 7204

1 - DS3/23 T1's

3-Catalyst 3560G

1 -Catalyst 4506

2-Catalyst 3548


Parkland/Spanaway

Cisco 2801

2 - T1

Netgear GS748TP

South Hill

Cisco 2801

2 - T1

Netgear GS748TP

Summit

Cisco 2801

1 - T1

Netgear GS748TP

Steilacoom

Cisco 2801

1 - T1

Netgear GS724TP

Sumner

Cisco 2801

2 - T1

Netgear GS748TP

Tillicum

Cisco 2801

1 - T1

Netgear GS724TP

University Place

Cisco 2801

2 - T1

Netgear GS748TP


Connection to the PSTN

Pierce County Library System’s primary connection to the PSTN will be 2 – PRI lines at the Processing and Administration Center. This will be new service implemented with the new VoIP System. PCLS will also be implementing a new 4 digit dial plan with 700 new DID numbers.


Part 4: General Requirements & Specifications
The Library seeks a solution that integrates its communications system with a Voice Over Internet Protocol integrated voice and data system. All existing telephones should be replaced with either equivalent new analog or IP phones that support basic telephony features. An employee should be able to log in anywhere on the network and automatically receive calls without administrative intervention.
PCLS also requires voice mail for all users and unified messaging for approximately 400 office personnel.
Each location should be able to access all the features and functionality available at the main site and calls should be able to transfer anywhere in the system. System directories, class of service for telephony capabilities, and trunk group access should apply to all locations.
PCLS is soliciting proposals for an IP based phone and voicemail system that meet or exceed the specifications listed below:
Key System Requirements:

  • IP-based Voice capabilities and Intelligent Network Infrastructure: Integration of voice applications with a converged Internet Protocol (IP) solution. Ability to provide highly reliable and available switching systems, a wide variety of interfaces to the PSTN and legacy TDM equipment, and choice of analog or IP phones for endpoints including users, modems, fax machines, conference rooms, etc.

  • Voice quality must be toll quality voice. Latency must not exceed 35 milliseconds in one direction. QOS must not require infrastructure upgrades. QOS should be provided in a simple manner; i.e., a single UDP port rather than requiring network upgrades and separate VLAN’s for voice and data.

  • Ease of installation and configuration will be important.

  • System must be easy to use, learn, and administer.


Call Control System:

  • Redundant call control.

  • High quality voice with minimal latency.

  • Simple communication across WAN connections w/o complete loss of service during WAN outages.

  • Configured to support at least 650 users and scalable beyond 650 users.

  • SIP compatible.

  • PC/Web based management interface.

  • PC/Web based user interface.

  • Detailed call logging and reporting.

  • Music on Hold (with ability to customize per building).

  • Telephones capable of providing 1000MB/s pass through 99.999% Reliability.


Voice Mail Servers and Unified Messaging

  • Scalable, cost-effective voice messaging solution that supports industry standards for both telephone and desktop access.

  • Configured to support at least 1000-users and scalable beyond 1000 users.

  • SIP compatible.

  • Web based management interface.

  • Web based user interface.

  • Integration with Open Directory (LDAP compatible).

  • Integration with Microsoft Exchange e-mail server.


Telephones

  • Capable of providing 1000MB/s pass through.

  • 802.3af compliant.

  • Ability to support wireless IP phones (including dual mode cellular phones).

  • Ability to support dual mode cellular phones.

  • IP handsets must use a standard signaling protocol (i.e. MGCP).

  • Vendor must supply phone sets with inline power (not local wall outlet) for power fail dial tone availability.

  • Gateways.

  • Ability to connect up to four (4) T-1/PRI digital gateway at multiple sites.

  • Provide option cost to connect analog ports for redundancy at each building.


System Administration

  • Single point of management from any point on the network for all components including the PBX, voicemail, auto attendant, ACD and unified messaging system.

  • Maximum flexibility for rapid, efficient, and cost-effective configuration changes to user profiles and IP telephone equipment through a standard browser-based interface.


Vendor Experience and Vision

  • Evaluation of the vendor's experience in building intelligent network infrastructures and implementing Internet technologies.

  • The vendor should be committed to supporting open system industry standards, such as G.729, 802.1p and 802.1q, MGCP, RTP, TAPI, JTAPI, etc.

  • System must support and be certifiable with any switch or router from any vendor.

  • Remote serviceability, technical support of the entire PBX system and applications.

  • Vendor should provide system project management tool for implementation planning.


Deployment and Training Services

  • Provide services to coordinate with current and/or new carrier to provision necessary lines.

  • Provide programming services for the Call Control and Voice Mail Messaging Server.

  • Provide cost for technical support staff training.

  • Provide cost for “train the trainer” training.

  • Provide optional installation services for all core hardware.

  • Provide optional cost for phone placement and programming.

  • Provide optional cost for end-user training.


Reliability: Vendor’s system

  • Configurable to avoid a single point of failure.

  • Allow outbound and inbound calls if the data network is down.

  • Must have better than five-9’s reliability.

  • Allow phones in remote locations to maintain all features in the event of WAN outage.


Locations and Anticipated Handsets


Location

# Executive Handsets

# Standard Handsets

# Conference room handsets

Portable Phones

Bonney Lake

3

7

1

2

Buckley

2

4

1

1

Dupont

2

4

0

1

Eatonville

2

4

1

1

Fife*

2

4

1

1

Graham

3

7

1

2

Gig Harbor

6

14

1

3

Key Center

2

4

1

1

Lakewood

6

14

1

3

Milton

2

4

1

2

Orting

2

4

0

1

Processing and Administrative Center

60

50

10




Parkland/Spanaway

6

14

1

3

South Hill

6

14

1

3

Summit

3

7

1

2

Steilacoom

2

4

1

1

Sumner

6

14

1

2

Tillicum




4

0

1

University Place

6

14

2

3

* The Fife Library is still in design stages, and handsets needed may change.





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