Part 3: Existing Environment

Part 3: Existing Environment

This section describes the Pierce County Library System’s current environment including the name and number of locations and the number of handsets anticipated at each.

The Library currently employs several systems for telephony in its 18 locations. At the Processing and Administrative Center, the Library uses a 1990s vintage, parts-unavailable, system. It has one central number that is provided by the State Department of Information System. The other facilities have installed local Qwest telephone lines, with two separate numbers per location. The entire system needs to be replaced.

Pierce County Library System’s primary connection to the PSTN will be 2 – PRI lines at the Processing and Administration Center. This will be new service implemented with the new VoIP System. PCLS will also be implementing a new 4 digit dial plan with 700 new DID numbers.

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  IP-based Voice capabilities and Intelligent Network Infrastructure: Integration of voice applications with a converged Internet Protocol (IP) solution. Ability to provide highly reliable and available switching systems, a wide variety of interfaces to the PSTN and legacy TDM equipment, and choice of analog or IP phones for endpoints including users, modems, fax machines, conference rooms, etc.
  
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  Voice quality must be toll quality voice. Latency must not exceed 35 milliseconds in one direction. QOS must not require infrastructure upgrades. QOS should be provided in a simple manner; i.e., a single UDP port rather than requiring network upgrades and separate VLAN’s for voice and data.
  
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  Ease of installation and configuration will be important.
  
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  System must be easy to use, learn, and administer.
  

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  Redundant call control.
  
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  High quality voice with minimal latency.
  
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  Simple communication across WAN connections w/o complete loss of service during WAN outages.
  
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  Configured to support at least 650 users and scalable beyond 650 users.
  
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  SIP compatible.
  
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  PC/Web based management interface.
  
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  PC/Web based user interface.
  
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  Detailed call logging and reporting.
  
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  Music on Hold (with ability to customize per building).
  
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  Telephones capable of providing 1000MB/s pass through 99.999% Reliability.
  

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  Scalable, cost-effective voice messaging solution that supports industry standards for both telephone and desktop access.
  
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  Configured to support at least 1000-users and scalable beyond 1000 users.
  
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  SIP compatible.
  
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  Web based management interface.
  
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  Web based user interface.
  
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  Integration with Open Directory (LDAP compatible).
  
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  Integration with Microsoft Exchange e-mail server.
  

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  Capable of providing 1000MB/s pass through.
  
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  802.3af compliant.
  
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  Ability to support wireless IP phones (including dual mode cellular phones).
  
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  Ability to support dual mode cellular phones.
  
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  IP handsets must use a standard signaling protocol (i.e. MGCP).
  
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  Vendor must supply phone sets with inline power (not local wall outlet) for power fail dial tone availability.
  
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  Gateways.
  
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  Ability to connect up to four (4) T-1/PRI digital gateway at multiple sites.
  
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  Provide option cost to connect analog ports for redundancy at each building.
  

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  Single point of management from any point on the network for all components including the PBX, voicemail, auto attendant, ACD and unified messaging system.
  
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  Maximum flexibility for rapid, efficient, and cost-effective configuration changes to user profiles and IP telephone equipment through a standard browser-based interface.
  

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  Evaluation of the vendor's experience in building intelligent network infrastructures and implementing Internet technologies.
  
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  The vendor should be committed to supporting open system industry standards, such as G.729, 802.1p and 802.1q, MGCP, RTP, TAPI, JTAPI, etc.
  
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  System must support and be certifiable with any switch or router from any vendor.
  
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  Remote serviceability, technical support of the entire PBX system and applications.
  
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  Vendor should provide system project management tool for implementation planning.
  

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  Provide services to coordinate with current and/or new carrier to provision necessary lines.
  
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  Provide programming services for the Call Control and Voice Mail Messaging Server.
  
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  Provide cost for technical support staff training.
  
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  Provide cost for “train the trainer” training.
  
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  Provide optional installation services for all core hardware.
  
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  Provide optional cost for phone placement and programming.
  
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  Provide optional cost for end-user training.
  

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  Configurable to avoid a single point of failure.
  
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  Allow outbound and inbound calls if the data network is down.
  
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  Must have better than five-9’s reliability.
  
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  Allow phones in remote locations to maintain all features in the event of WAN outage.
  

* The Fife Library is still in design stages, and handsets needed may change.