Request For Proposals # mt-e911a 2012

8.5Promotion of the MiCTA Program To MiCTA Members and Membership-Eligible Entities

1. 
   A description of the program support the offeror can provide for existing MiCTA members and member-eligible organizations.
   

2. 
   An indication of whether the vendor will require its sales staff to offer services under the MiCTA program to MiCTA members.
   

3. 
   An indication of the vendor commitment to providing training and periodic review on the MiCTA program for its entire sales staff?
   

4. 
   A description of how the potential vendor will apply the MiCTA program to current customers who are also MiCTA members?
   

5. 
   A description of how the potential vendor will promote the MiCTA program to current customers who are eligible for MiCTA membership but are not currently MiCTA members?
   

6. 
   An affirmative statement that the vendor will not offer MiCTA contract pricing to non-MiCTA members.
   

8.6Competing Programs

Vendors sometimes offer programs that compete with MiCTA or that offer similar discounts. Please describe any programs the vendor currently offers that may compete with the MiCTA program.
A highly responsive answer will include:

1. 
   A description of one or more programs that may be currently available to a MiCTA member or membership-eligible organization.
   
2. 
   A description of the vendor's policy regarding the presentation of competing program information to MiCTA members or membership-eligible organizations.
   

Response:

8.7Reporting of Sales

Under the terms of this contract, MiCTA will provide an online reporting structure that will enable successful vendors to report sales agreements to MiCTA. Potential vendors are required to report updated sales figures every 30 days. Please describe the vendor's commitment to filing timely sales report information.
A highly responsive answer will include:

1. 
   A commitment to report sales information at least once every calendar month for the duration of the MSA.
   
2. 
   The name of the person (or role) responsible for providing sales data
   
3. 
   The reporter's contact information.
   

Response:

8.8Return Policy For Equipment And/Or Software

Occasionally, a member may want to return equipment or software purchased from a MiCTA vendor.
Please describe your hardware and/or software return policies. A highly responsive answer will include:

1. 
   A complete description of the vendor's return policy for hardware
   
2. 
   A complete description of the vendor's return policy for software
   
3. 
   An indication of whether RMA numbers are required for all returns.
   
4. 
   An indication of any fees that are assessed when a RMA number is issued. If fees apply, please also indicate the fee.
   
5. 
   Identify the responsible party for freight charges paid for returns.
   
6. 
   Identify any insurance requirements for returned items.
   
7. 
   Will the vendor offer an unconditional 30-day return policy for MiCTA members?
   

Response:

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