II) Customer Expectation (Filled by ABC BPO)

II) Customer Expectation (Filled by ABC BPO)

Most of the other information would be the same as for normal materials.

III) SAP System Functions (Process Flow)

To facilitate sales transactions in SAP, it is mandatory to define following sales organizational units for present business scenario. Each selling transaction is processed within a sales organization. Subsequently new sales organization can be added by customizing transactions given in section IX) SAP Configuration.

Sales Organization	Description
1000	ABC Marketing
1100	Alkarom Metals Inc
1200	Eastern Steel Ltd.
1300	Montage International Corp
1400	Pacific Atlantic Steel Corporation
1500	Expert Placement Services Ltd.
1600	Global Inter Trader Holdings Ltd.
1700	Sanguine International Ltd.
3000	Ispat Karmet Trading
4000	Glacier Trade Center
5000	ABC Global IT Services

01 EXTERNAL = Sale transaction that leads to Sales to Customers in various regions.

02 INTERNAL = Sale transaction that leads to Sales to Group Companies.

SD 1.3 Division

Main product categories are represented as Division. Following Divisions are required to define in system.

Division in SAP	Description
11	RAW MATERIAL
22	BILLETS
33	SLABS
44	HOT ROLLED
55	COLD ROLLED
66	BLACK PLATE
67	HOT ROLLED PLATES
68	TINPLATE
77	GALVANISED
88	PRE PAINTED
90	PIPES
99	MISCELLENEOUS

From ABC marketing perspective, Sales Regions are configured as Sales Offices in SAP.

SAP sales office entity represents REGION of ABC marketing:-

Sales Office in SAP	Description
5000	CHINA
5001	South East ASIA
5002	SOUTH ASIA
5003	IRAN
5004	M EAST
5005	TURKEY
5006	AFRICA
5007	Eastern EUROPE
5008	LATIN & CENTRAL AMERICA
5009	NORTH AMERICA

All the physical sales offices that are located in various regions are configured as Sales Groups.

Following table shows various Sales offices and sales groups to be defined in system

Sales Groups can be created in SAP if ABC sales offices are increased or expansion take place.

Sales organization	Distribution channel	Division
ABC Marketing	External	BILLETS
ABC Marketing	External	SLABS
ABC Marketing	External	HOT ROLLED
ABC Marketing	External	COLD ROLLED
ABC Marketing	External	BLACK PLATE
ABC Marketing	External	HOT ROLLED PLATES
ABC Marketing	External	TINPLATE
ABC Marketing	External	GALVANISED
ABC Marketing	External	PRE PAINTED
ABC Marketing	External	PIPES
ABC Marketing	External	MISCELLENEOUS
ABC Marketing	External	RAW MATERIAL
ABC Marketing	Internal	RAW MATERIAL
ABC Marketing	Internal	MISCELLENEOUS

As explained in above table SALES AREA is only for ABC MF. Similar sales area will be created for all sales organizations defined in section III. SD 1.1 Sales organization.

Shipping point is an organizational unit where deliveries are planned and executed.

A delivery is always carried out by one shipping point only. It is proposed to use one shipping point for all company codes.

9100. 
      General shipping Point.
      

IV) Transactions / Programs / Reports / User Exits

This process SD 1.0 Requires customizing transactions only as explained in Section IX

Transactions	Program	Reports	User Exits	Description \ Comments

V) Description of Functional Deficits

None.

VI) Approaches to address Functional Deficits

Not Applicable.

VII) Interfaces

Source System	Destination System	Interface Name	Comments

No interfaces are envisaged at this stage as per the current process.

VIII) Authorisations

Roles	Restricted Authorization
	Transaction Code	Object / Value
SD-BPO	As Given Below Section 9

IX) SAP Configuration

Customizing

IMG configuration tasks or IMG transactions	MENU PATH
OVX5	Sales Organization: IMG > Enterprise Structure > Maintain Structure > Definition > Sales and Distribution > Define, copy, delete, check Sales Organization > Define Sales Organization
OVX5	Sales Organization Address: IMG > Enterprise Structure > Maintain Structure > Definition > Sales and Distribution > Define, copy, delete, check Sales Organization > Define Sales Organization
OVXI	Distribution Channel: IMG > Enterprise Structure > Maintain Structure > Definition > Sales and Distribution > Define, copy, delete, check Distribution Channel > Define Distribution Channel
OVXI	Sales Office: IMG > Enterprise Structure > Maintain Structure > Definition > Sales and Distribution > Maintain Sales Office (updates TVBUR)
OVXI	Sales Office Address: IMG > Enterprise Structure > Maintain Structure > Definition > Sales and Distribution > Maintain Sales Office
OVX4	Sales group: IMG > Enterprise Structure > Maintain Structure > Definition > Sales and Distribution > Maintain Sales Group
OVXB	Division: IMG > Enterprise Structure > Maintain Structure > Definition > Logistics – General > Define, copy, delete, check division
OVXG	Sales Area: Define sales areas
OVXA	Assign division to sales organization
OVXG	Set up sales area
OVXM	Assign sales office to sales area
OX10	Plant: IMG > Enterprise Structure > Maintain Structure > Definition > Logistics – General > Define, copy, delete, check plant

X) Reporting Requirements

None.

S.NO.	Reports Required	Priority H/M/L	Compliance (C, CC, X ,R. N.P.*)	T Code

• 
  C – Compliant (Available as it is in SAP)
  
• 
  CC – Conditionally Compliant (Data available in different format)
  
• 
  X – May be developed in ABAP
  
• 
  R - Redundant
  
• 
  NP - Not Possible
  
• 
  TBA - To be assigned
  
• 
  TBD - To be decided
  

XI) Supplementary Information

Organization structure in Sales and Distribution is defined to suit the existing organization. For future needs; new organization elements such as sales organization, divisions, sales offices or sales groups can be added through configuration.

The transportation planning point is an organizational unit in Logistics, responsible for planning and processing transportation activities. As we are not using shipments created with reference to deliveries, we will not map this organizational element. However it can be configured in future on need basis.

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