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Common Errors 3.1 PGP Order Processing



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3. Common Errors




3.1 PGP Order Processing


  • A very common error message that will be seen by users of MCart is “The shopkeeper has not provided a valid PGP key to encrypt your order. Please contact the shopkeeper about this error.” This error message comes from the MCart program, which states that the MCart administrator has not setup a PGP key at all, or that the PGP key being used is not the same as the one in the “Order Info Setup” area. If you select the PGP Key option for processing orders, you will need to set up a PGP Key. If you are getting this error, or have customers getting this error, review this section: 2.2.4 Email Address under Order Info Setup.



3.1 Custom Setup Errors





  • The error “Could not find header and footer files” comes from MCart’s inability to find the HTML files that you have created under “Custom Setup.” Review section 2.1.2.1 and ensure you have the complete and correct UNIX path for the header and footer file. You can check via FTP to ensure that they are in the correct location.



3.3 Full Ecommerce Order Processing





  • If this error message comes up, “merchant login ID incorrect or account inactive”, check Order Info Setup and make sure your gateway login ID name (username given by MCPS when the gateway account is setup) is in the ecommerce user ID box. Another error message is “unable to open/parse client certificate file”. Make sure you are using the correct version of MCart because this problem is usually related to the wrong version being installed. Check that you are using the correct Cart Version.



4. Module Key Activation

Module Keys are designed to turn on additional MCart functionality or upgrade the cart to the PRO version. These keys can only be generated by purchasing them from your hosting provider. Upon receiving the new module key, go to the admin panel and click on the Module Key button. This will display the interface shown in Figure 4-1.




You shop have the following module installed:

· Pro 4.0 Modules






Top of Form

Please copy and paste the key into the box and then submit to unlock Mcart's enhanced features.

Top of Form

Click on this button to submit your key:

Bottom of Form

Bottom of Form

Figure 4-1
***notice that any module keys previously installed will be displayed at the top of the page.
Upon correctly submitting a new module key, the corresponding module will be activated and available for configuration.


5. Discounts

Discounts allow the shopkeeper to offer special sales for certain periods of time. This module also allows wholesale sales. This option is activated via a Module Key. This feature is available for configuration by clicking the “Configuration Setup” option in the main interface of the admin panel. If you do not see the Sales Control section of your configuration interface, make sure you have purchased the Discount module and activated it successfully. Figure 5-1 shows the sales control section of the configuration setup interface.




Sales Control

There are two sales control methods: Special period sales control and Wholesale control. Special Period Sales Control will allow the shop administrator config the special period sale between start date and end date. Wholesale control will allow the shop administrator to wholesale products respect to wholesale item limit




Special Period Sales Control:

YesNo




Wholesale Control:

YesNo




Shop Version Control:

PGP Version

Linkpoint Gateway Version

MCPS Gateway Version


Figure 5-1
After enabling wholesale or special period sales control, you will need to update the configuration settings. The confirmation screen will have an arrow that will direct you to the special discounts setup page as shown in Figure 5-2.


Configuration Info has been Updated

· You will be using categories but you have disabled the search engine feature

· The following fields were selected for each item in your inventory:



  • Image

  • Description

  • Weight

  • Option1

  • Option2

  • SKU

  • PartNo

  • SalesPrice

  • Size

  • Custom

  • Color

· MCart will keep track of your stock, but it will not tell your customers when an item runs out

· Your currency prefix is $

· You will collect 1.50% sales tax from shoppers from NC

· You will collect sales tax on Shipping and Handling charges

· Your shipping method is: Flat Rate

· Your minimum shipping charge is $45.45

· Your maximum shipping charge is $46.46

· You will offer additional shipping options:



  • Basic shipping is: What is this " for "??????????//

  • $11.11 for Quick delivery

  • $32668.92 for testing next

· You have configured your shop to use PGP checkout

Figure 5-2
Click on the arrow above to setup different discounts as shown in the Figure 5-3.


 

Start Date(mm/dd/yyyy)

  

End Date(mm/dd/yyyy)

  

Discount Percentage

 

Top of Form

Bottom of Form






  



  

%

Top of Form

Bottom of Form






  



  

%

Top of Form

Bottom of Form






  



  

%




Click to go back to Main Menu



MCart v.4.0
Figure 5-3
To add a discount group, enter the beginning and ending dates and the discount percentage you would like to use in the bottom input boxes and click the create button. To modify an existing discount group, update the fields you would like to modify, and select the change button. To apply sales control to an item, you must go to each item in your inventory and change the default values to the desired values.

Figure 5-4 is an example of how to setup an item’s discounts:



Special Sales Control:

Select YES to enable special period sales control. Select NO to disable special period sales control.



YesNo

Select the Discount Percentage:



WholeSale Control:

Select YES to enable wholesale control. Select NO to disable wholesale control. You can specify the minimal product quantity to be considered wholesale, as well as the discount percentage or amount.



YesNo

Minimal product quantity



Wholesale discount percentage %

Wholesale discount amount
Figure 5-4
To apply a wholesale discount, select yes for wholesale control, and enter the minimal product quantity and the discount you would like to apply. To use the special sales discount, select yes for Special Sales Control and select the discount you would like to use. You must update the item for the changes to take effect.


6. Additional Help


If you have reviewed the User’s Guide, and you still have a question about your shopping cart, please contact your Technical Support Representative at your hosting provider.


Resources:

  • Mcart.com - http://www.mcart.com/

Thanks to:


  • Paul J. Crispi at PrimoCaps.com
  • Sean McCoy and Allen Horman at Netrphia.com
  • Steve Barbee at btigroup.com
  • Marshall Mermell at c911.com





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