Q7. Differentiate between memo and office order.
Ans. :- Memorandum writing- When a management writes a short notice to inform about a certain policy or make an announcement or changes in an organization, it is known as Memorandum or Memo. When a person is writing to confirm to his suppliers that he has received certain
good in a business case, it is called a business memorandum. There are different type of memos like Request memo,
Confirmation memo, Suggestive memo,
Report memo, etc.
Office order:- When an order is issued by the employer or a senior employee, it is called an office order. The organisation specifies instruction related to work in it. The employees need to accept it. Mostly , these orders are given at the start of the month or on mondaysto keep track on the progress. Office orders are specific and short to the point and they clearly give information. Office orders are given either to the individual or to the proposed target group of audience.
Q8.Define etiquette.
Ans. Social etiquette form a very important part of any personality. They are also known as social manners which make a lasting impression on an individual. Etiquettes are more about respect and kindness and respect in communication and dealings with other. These are the most accepted and expected code of conduct which are usually expressed during communication or through body language. Social etiquette can be learned through observation or sometime by reading about it.
Always look into someone’s eyes when you have a conversation with the individual.
Never speak between in someone else’s speech, always keep the respect for the speaker.
If the person is willing, have a confident handshake at the start and end of the meeting.
If you are eating something, always offer the person in front of you.
Always look for the positive thought about what the person is talking about.
Avoid making
too much noise while writing, taking or even eating.
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