Telstra’s Regional and Rural Presence Plan


TELSTRA COUNTRY WIDE® EXECUTIVE STAFF & LOCATIONS as at 30 June 2013



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TELSTRA COUNTRY WIDE® EXECUTIVE STAFF & LOCATIONS as at 30 June 2013

Contact TCW details found at:

http://www.telstra.com.au/telstracountrywide/contact-us/index.htm



INFORMATION AND CONNECTION SERVICES

Complaints
Consumer customers please call us on 13 2200 and say "complaint".  Sales and support are available day and night, so it’s easier to talk to us when it suits you best.


Business customers please call us on 13 2000 and say "complaint". Sales and support are available day and night, so it’s easier to talk to us when it suits you best. Alternatively you can contact your Account Executive.


Enterprise and Government customers, contact your Account Executive or Service Management lead. Alternatively you can call Customer Care on 1300 730 053 end_of_the_skype_highligbetween 8am and 6pm local time Monday to Friday.
Telstra’s contact details can be found at http://www.telstra.com.au/help/contact-us/
Business

Small and Medium Business

Sales and General Enquiries: 1800 334 884

Accounts & Billing: 13 2000

Tech & Faults: 13 2999

Online: www.telstrabusiness.com
Residential

Home Phone Services

Home Phone Enquiries: 13 2200

Home Phone Faults: 13 2203

Products & Sales 1800 331 286

Online: www.telstra.com.au/personal/

Mobiles

Mobile Phone Enquiries or Faults: 132200

Products & Sales: 1800 303 302

Online Billing 1800 266 000

Online: www.telstra.com.au/personal/

Internet

Sales and Billing Enquiries: 13 POND (13 7663)

BigPond® Faults: 13 3933

Online: http://www.telstra.com.au/bigpond-internet/


To find your nearest Telstra shop

Go to www.telstra.com/shoplocator




Appendix 4 – Telstra assisting customers (in reverse chronological order)


Products & Services; Infrastructure & Network Upgrades; Information for Customers
Bon Jovi backs emerging Aussie artists in Telstra Road to Discovery program
27 Jun 2013 - Media Release

Independent and unsigned artists looking to get their foot in the door with the Australian music industry have been granted an incredible opportunity as part of this year’s Telstra Road to Discovery program.


Western Australian businesses vying for prestigious awards
27 Jun 2013 - Media Release

Businesses helping keep people safe at work and at play, as well as those helping other businesses and individuals to prosper, are well represented among the 24 finalists for the 2013 Telstra Western Australian Business Awards.


State of Origin on your iPad… LIVE!
26 Jun 2013 - Media Release

The NRL Live 2013 App for iPad®, launched today, gives fans the ability to replay tries and goals while watching the LIVE coverage of tonight’s second State of Origin match.


Telstra acknowledges traditional owners across Australia
26 Jun 2013 - Media Release

In recognition of its commitment to reconciliation and Aboriginal and Torres Strait Islander peoples, Telstra has rolled out a commissioned piece of Indigenous artwork across its 365 national retail stores and 88 business centres.


Telstra invests in leading mobile apps provider Kony
26 Jun 2013 - Media Release

Telstra has made a $US18.3 million strategic investment in Kony Solutions, Inc., – a leading U.S. mobile and multi-channel application platform provider.


Telstra extends IPv6 connectivity to business customers
25 Jun 2013 - Media Release

Internet Protocol version 6 (IPv6) connectivity is now available to even more Telstra business customers. IPv6 is the next generation of internet addresses, offering new, longer IP addresses to overcome the impending shortage of current IPv4 addresses globally.


EOFY countdown – Aussie SMBs prioritise for the year ahead
24 Jun 2013 - Media Release

With the end of the financial year fast approaching, new research released by Telstra shows Australian small businesses are primarily focused on using technology to reduce cost and complexity in their operations for fiscal year 2014.



Northern Territory businesses vying for prestigious awards
24 Jun 2013 - Media Release

Family-owned businesses centred around the construction, security and property maintenance sectors are well represented among the 12 finalists for the 2013 Telstra Northern Territory Business Awards.


Telstra and Family Online Safety Institute Forum spotlights digital citizenship
24 Jun 2013 - Media Release

Some of the world’s foremost experts on digital citizenship will discuss the latest thinking on creating positive online behaviours at a global forum in Melbourne this week.


Queensland businesses vying for prestigious awards
20 Jun 2013 - Media Release

Businesses devising new technologies to break into international markets, through to those tickling the taste buds are among the 22 finalists in the 2013 Telstra Queensland Business Awards.


Telstra announces requirements for contractors around asbestos handling
19 Jun 2013 - Media Release

Telstra today announced a number of requirements for its three key NBN rollout contractors in relation to asbestos handling for pit remediation.


Telstra wins Global Award for Cloud Provider Partner of the Year at Cisco Partner Summit 2013
19 Jun 2013 - Media Release

Telstra has received a Cisco Partner Summit Global award for Cloud Provider Partner of the Year. Cisco unveiled the winners at a Global awards reception during its annual partner conference in Boston.


Tradingpost and unique websites combine to bring buyers more
19 Jun 2013 - Media Release

Telstra today announced that it will license the Tradingpost brand to Unique Websites, which will run an enhanced local classifieds service for customers across the country.


There’s a (business) app for that
18 Jun 2013 - Media Release

Businesses embracing smartphones and tablets can now use a new range of business apps to help simplify work, boost productivity and enhance working on the move.


Best New South Wales businesses vying for prestigious awards
17 Jun 2013 - Media Release

Businesses providing niche products, including a schnapps distillery, a manufacturer of natural skin care products and a producer of pet products are among the 23 finalists in the 2013 Telstra NSW Business Awards.



Telstra urges Aussies to check if the shopping deal is real
17 Jun 2013 - Media Release

During National Consumer Fraud Week 2013, Telstra is reminding shoppers to check if online or telephone shopping offers are genuine, as reports of shopping scams continue to increase in Australia.


Victoria’s best businesses vying for prestigious awards
13 Jun 2013 - Media Release

Both traditional businesses from Victoria’s food production and manufacturing sectors and new wave digital entrepreneurs are represented among the 21 finalists in the 2013 Telstra Victorian Business Awards.


ACT’s best businesses vying for prestigious awards
11 Jun 2013 - Media Release

Canberra companies driving professional development and industry productivity across Australia and overseas are among 14 finalists in the 2013 Telstra ACT Business Awards.


Tasmania’s best businesses vying for prestigious awards
11 Jun 2013 - Media Release

Six food producers and tourism operators that lead the way in promoting Tasmania as an attractive travel destination are among 17 finalists in the 2013 Telstra Tasmanian Business Awards.


Telstra 4G coverage 4 skiers
07 Jun 2013 - Media Release

Telstra customers headed to the snowfields in New South Wales and Victoria this ski season can now enjoy 4G coverage with Telstra switching on its super fast network in Falls Creek, Mt Hotham, Perisher and Thredbo.


Telstra to stream netball live to mobiles
07 Jun 2013 - Media Release

Telstra’s mobile network will provide netball fans with the opportunity to watch every ANZ Championship game and Australian international Test via a monthly $5.95 subscription.


Australian business women urged to follow in famous footsteps
04 Jun 2013 - Media Release

4 June, 2013 – Successful Australian business women can follow in the famous footsteps of Carolyn Creswell, Janine Allis and Margot Spalding, the founders of nationally-recognised retail brands Carman’s Fine Foods, Boost Juice and Jimmy Possum, by entering the Telstra Business Women’s Awards.


Telstra welcomes Federal Government initiatives on asbestos
03 Jun 2013 - Media Release

Telstra said today that it shared the Federal Government’s focus on reducing public risk from asbestos and outlined initiatives which supported such objectives.



Telstra appoints independent advisers to review asbestos practices
02 Jun 2013 - Media Release

Telstra has appointed independent advisers and a 34-year Telstra engineering veteran to ensure Telstra has best practice asbestos management work practices protecting employees, contractors and the public.


New initiatives to strengthen asbestos management
30 May 2013 - Media Release

 Telstra today announced a range of initiatives it would begin implementing immediately as it continued to audit asbestos management work practices.


Telstra and Toshiba launch world’s first 4G Windows 8 Ultrabook-tablet
28 May 2013 - Media Release

Australians will be able to enjoy the convenience of a single 4G device following the launch of the Toshiba detachable Ultrabook - the Portégé Z10t which doubles as a laptop or tablet, on the Telstra Mobile Network.


2013 Christopher Newell Prize winners announced
23 May 2013 - Media Release

A selection of thought-leading papers highlighting the potential for communication technologies to transform the lives of people with disabilities were today announced as winners of the prestigious Telstra-Telecommunications Journal of Australia (TJA) Christopher Newell Prize for 2013.


Telstra turns on 1500th 4G base station
21 May 2013 - Media Release

Telstra has turned on its 1500th 4G base station as part of a billion dollar, nationwide program to extend 4G mobile coverage to 66 per cent of the Australian population by the end of next month.


Do good and code for a cause at the Appiness Hackathon
14 May 2013 - Media Release

Telstra has joined forces with Pollenizer to bring together some of the brightest designers, engineers and entrepreneurs for its inaugural ‘Appiness’ Hackathon.


Telstra and Seven West Media announce partnership with HealthEngine
08 May 2013 - Media Release

Telstra and Seven West Media have agreed to enter into a $10.4 million strategic partnership with HealthEngine, Australia’s leading online consumer health marketplace.


Telstra secures spectrum licences in the 700 MHz and 2.5 GHz bands
07 May 2013 - Media Release

Telstra has successfully secured licences in the 700 MHz band and 2.5 GHz band in the spectrum auction held by the Australian Communications and Media Authority (ACMA).



New Telstra headquarters in Canberra
06 May 2013 - Media Release

Telstra today announced it would establish a major new office and commercial centre


in Canberra, consolidating many of its existing operations in one location and providing accommodation for a new team being set up to deliver specialist telecommunications services to the Department of Defence.
CFA brigades to go digital
02 May 2013 - Media Release

Almost 500 CFA brigades across Victoria will be able to communicate directly with those who dispatch them to emergencies, saving valuable time, when a state-of-the-art digital communications network is rolled out over the next 18 months.



Telstra addresses data ‘bill shock’ for international roaming customers
02 May 2013 - Media Release

Telstra has introduced an SMS alert system designed to minimise bill shock by keeping customers informed of how much data they are using whilst travelling overseas.


Telstra says ‘Thanks’ with Bon Jovi pre-sale tickets
02 May 2013 - Media Release

Telstra customers will be among the first in Australia able to purchase tickets to the Australian leg of U.S rock legends Bon Jovi, Because We Can - Australian Tour.


Inspirational business women to celebrate success
29 Apr 2013 - Media Release

Inspirational and innovative Australian business women are being encouraged to celebrate their success and enter the 2013 Telstra Business Women’s Awards.


Samsung’s new GALAXY to land on 27 April
23 Apr 2013 - Media Release

The Samsung GALAXY S4 will arrive in select Telstra stores from Saturday 27 April.


Telstra brings premium IPTV entertainment to more everyday Aussie homes
23 Apr 2013 - Media Release

More Australians will be able to experience the world of entertainment offered by IPTV, with Telstra’s launch of entertainment bundles providing affordable access to popular Foxtel on T-Box channels.


Send a Message To The Troops this Anzac day and help raise money for Legacy
22 Apr 2013 - Media Release

Australians are being encouraged to send messages of support to Australian Navy, Army and Air Force personnel in the lead up to Anzac Day.


Telstra says ‘THANKS’ with host of new benefits for customers
22 Apr 2013 - Media Release

Movie tickets, exclusive access to major live music events and the chance to meet with Australian sporting legends are among a suite of benefits for Telstra customers under a new loyalty program called ‘THANKS’ announced today.


Defence awards Telstra six year contract for enhanced telecommunications
18 Apr 2013 - Media Release

Defence has signed a $1.1 billion contract with Telstra for the provision of telecommunications services.


New communications technologies for the Northern Territory
18 Apr 2013 - Media Release

A program to roll out new mobile and fixed broadband services to remote Northern Territory communities was jointly announced in Darwin today by Telstra and the Northern Territory Government.


City circle commuters enjoy network expansion
15 Apr 2013 - Media Release

Today Telstra customers travelling through the City Circle line will benefit from new mobile network coverage allowing them to stay connected as they ride the rails through the city. Additionally, Telstra has now brought 4G technology to Martin Place, St James and Museum stations.


Telstra makes music with ‘troublemaker’ Olly Murs
08 Apr 2013 - Media Release

Telstra customers now have pre-sale ticket access to some of the biggest concerts in Australia, including UK hit-maker Olly Murs who will tour the country later this year.

 

Aussie SMBs missing out on social media
03 Apr 2013 - Media Release

Almost three quarters of Australian small and medium businesses (SMBs) are failing to capture new market opportunities available through social media, according to new research released by Telstra today.


Year 2020 - transparent tablets, and cars that drive themselves
02 Apr 2013 - Media Release

Telstra has revealed a vision for Australia’s future complete with internet connected specs, tablets that roll up like a newspaper and fridges that message you when you have run out of milk.


Sensis welcomes ACCC informal clearance for True Local acquisition
28 Mar 2013 - Media Release

Sensis welcomed today’s decision by the ACCC to provide informal clearance for Sensis’ acquisition of online directory business TrueLocal.


Report into Warrnambool fire released
27 Mar 2013 - Media Release

Telstra today released its report into the Warrnambool Exchange fire including 22 recommendations to help prevent a similar incident occurring again and to improve the speed of recovery for customers if an exchange were to be similarly damaged in future.


Getting the formula right for productivity and growth
25 Mar 2013 - Media Release

Just five per cent of Australian organisations report achieving the kind of smart, sustainable growth the nation needs to succeed beyond the Mining Boom, according to a new national survey of business, enterprise and government organisations.


Out of the Office but Open for Small Business
19 Mar 2013 - Media Release

New research reveals Aussie small businesses are spending half the working week on the road.


Persistence and quality at core of Australian entrepreneurial success
19 Mar 2013 - Media Release

With entries closing in two weeks for the Telstra Australian Business Awards, former winners are urging Australian entrepreneurs to get their submissions in before the deadline of April 4.


Seniors get savvy with technology for NSW Seniors Week
18 Mar 2013 - Media Release

Minister for Ageing Andrew Constance today encouraged seniors to take advantage of the FREE technology workshops being presented during 2013 NSW Seniors Week.

 

The NRL has a new venue…LIVE on your Smartphone
07 Mar 2013 - Media Release

 For the first time, Rugby League fans can watch the NRL Telstra Premiership live and on-the-go on their Apple or Android smartphones, regardless of their mobile network carrier, following today’s launch of the NRL LIVE 2013 App powered by Telstra.


Rock, pop and grunge streamed to apple orchard to make super juice
04 Mar 2013 - Media Release

A western Sydney fruit farmer and a French eco-sonics scientist have teamed up in a unique experiment to see if Telstra-powered music streaming service MOG can make fruit grow better.


Telstra announces full suite of unified communications from the cloud
04 Mar 2013 - Media Release

Telstra today announced its next generation of unified communications with a range of cloud collaboration solutions for its business, enterprise and government customers.

 

Telstra assistance package extended for Gympie customers affected by storms
27 Feb 2013 - Media Release

Telstra today announced its assistance package for residential and small business customers in Gympie who have lost services as a direct result of the current severe weather and floods will be extended for a further 3 months.

 

Telstra and Ericsson extend multi-billion dollar partnership
25 Feb 2013 - Media Release

Telstra and Ericsson have again joined forces on the world stage to extend their long term, multi-billion dollar partnership and outline the future of Australia’s leading mobile network.

 

Telstra says ‘THANKS’ with host of new benefits for customers
25 Feb 2013 - Media Release

Movie tickets, exclusive access to major live music events and the chance to meet with Australian sporting legends are among a suite of benefits for Telstra customers under a new loyalty program called ‘THANKS’ announced today.


Sensis Proposes Restructure For Digital Growth
21 Feb 2013 - Media Release

Sensis, Australia’s leading provider of directory and digital marketing services, for small-medium business, today unveiled proposed changes to its operations and business model to accelerate its transition to a digital media business.

 

Telstra unveils roadmap to manage mobile broadband boom
20 Feb 2013 - Media Release

Telstra has unveiled a comprehensive network strategy to support Australia’s love affair with mobile technology


Telstra signs on for new submarine cable link to New Zealand
19 Feb 2013 – Media Release

Telstra will be a consortium partner in a project with Telecom New Zealand and Vodafone New Zealand to build a new undersea telecommunications cable linking Auckland and Sydney.


Leading Australian small businesses reveal clues to success
18 Feb 2013 - Media Release

Analysis of nearly 700 of Australia’s top small and medium businesses from the 2012 Telstra Australian Business Awards entrants shows that most have a comprehensive business plan and 90 per cent have a five to ten year strategy.


NAB Cup action live on AFL Live Official App
18 Feb 2013 - Media Release

Footy fans on any Australian mobile network can tune in live to the 2013 NAB Cup on mobile and tablet devices for the first time following the launch of the AFL Live Official App, powered by Telstra.

 

Help Cupid hit the bullseye on the Billboard of Love this Valentine’s Day
14 Feb 2013 - Media Release

 Telstra will be ensuring that love is in the air this Valentine’s Day with the annual Billboard of Love expected to share more than 30,000 messages on a 26 metre high board on one of Melbourne’s busiest corners.

 

Telstra warns hoax emails are on the rise
14 Feb 2013 - Media Release

 With hoax emails claiming to be from high profile brands becoming increasingly common and sophisticated, Telstra is warning Australians to be wary of the latest string of emails asking for sensitive or personal information.

 

Telstra delivers on commitments; guidance confirmed
07 Feb 2013 - Media Release

Telstra has reported increases in revenue and net profit, as well as recording strong customer growth, for the six months to 31 December 2012.

 

Teach your kids their online rights and responsibilities
05 Feb 2013 - Media Release

New research has shown Australian children are on online for an average of two hours each day, among the highest internet usage rates in the world.

 

Small and medium businesses more optimistic for 2013
04 Feb 2013 - Media Release

Australia’s small and medium business owners are feeling more positive about the local economy as they head into the 2013 business year, according to research released by Telstra today.

 

Telstra assistance package for Queensland customers affected by flooding
01 Feb 2013 - Media Release

Telstra today announced an assistance package for its residential and small business customers in Brisbane, Moreton, Logan, Redlands and Ipswich who have lost services as a direct result of the current severe weather and floods.

 

31 Jan update: Communication impacts due to flooding in Queensland
31 Jan 2013 - Media Release

The following is the latest update on Telstra’s efforts to restore telecommunications services in Central and Northern Queensland following severe weather and flooding that has heavily impacted that region.

 

Realignment for Telstra Application Ventures Group
31 Jan 2013 - Media Release

Telstra’s Application Ventures Group Managing Director Deena Shiff will step down as a Telstra executive, effective today, to focus on a non-executive career and directorships.

 

Telstra assistance package for northern NSW customers affected by flooding
31 Jan 2013 - Media Release

Telstra today announced an assistance package for its residential and small business customers in the Northern Rivers region who have lost services as a direct result of the current severe weather and floods.

 



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