Customer service can have a positive or negative influence on the Child Support Enforcement Program. It all hinges on quality.
Consider effective customer service as “preventative medicine”—like a medical check-up for your child or regular oil changes for your car; good customer service will prevent the good from becoming bad, or the bad from becoming worse.
You must understand the nature of your business—even if you provide A-1, 100 percent great service, people may still not be happy with you or with what you have done.
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