Transparency Azerbaijan Advocacy and Legal Advice Centers (alac) Project Narrative report Quarter IV project Life



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5 Area of Complaint
As demonstrated below, the areas of the utmost public concern are (the same as in previous quarter) are: the judicial system, executive power and police. This quarter has seen a slight increase of complaints related to education and health sectors, as well all kinds of inspections.


Method

Number of Complaints

Quarter IV

Number of Complaints

Project life

A

Judicial (including judicial executors)

66

173

B

Health

19

23

C

Education

24

38

D

Customs

9

11

E

Tax/ Finances

3

8

F

Police

40

69

G

Licenses (e.g., construction)

0

1

H

Public Procurement

4

7

I

Privatisation

8

13

J

Political Party

0

0

K

Inspections

16

30

L

Executive

51

79

M

Pensions

16

27

N

Labour dispute

8

18

O

Municipality

13

24

P

Prosecutor’s office

3

11

Q

Private sector

4

14

R

Military (commissariat and ministry of defence)

6

12

S

Other

77

148

T

Unknown/ Not Recorded2

34

54

U

Total Complaints

401

760


6 Level of Complaint
As seen from the table, officials of local branches of public agencies perform their duties less diligently and probably are less competent than employees of national agencies. In addition, citizens have to make their primary contacts with local offices.


Level of Complaint

Number of Complaints

Quarter IV

Number of Complaints

Project life

A

National

30

78

B

Local

309

506

C

Enterprise

29

80

D

Unknown/ Not Recorded

33

96

E

Total

401

760


7 Cases Accepted (Per Centre) = 8 C+D+E
As seen from the table, the number of cases accepted this Quarter is rather high.


Centre Name

Number of Cases

Quarter IV

Number of Cases

Project life

Baku

65

185

Ganja

16

46




























Total:

81

231




  1. Complaint Processing by ALAC




Level of Complaint

Number of Complaints

Project life

A

Not Accepted Initially

339

B

Accepted for Further Review and then not Taken Further



Total 190, of which refused by ALAC – outside of mandate 106

- refused by citizen to proceed further 84



C

On-Going Assistance from the ALAC (not yet referred)

4

D

Referred to Authority (on- going, i.e. not responded)

106

E

Referred to Authority (responded)

121 (of which 95 closed; 19 in process and 7 passed to stage 2)

F

Unknown/ Not Recorded

0

G

Total

760




  1. Complaint Processing by Institutions (Total = Sum of 8D and E)




Level of Complaint

Number of Complaints

A

“Satisfactory” outcome

42

B

Partially satisfactory outcome

56

C

Unsatisfactory Outcome

23

D

On-going (i.e. not responded)

64

E

Unknown/ Not Recorded

0

F

Total

185


10 Complaints Filed by Repeat Users


Category

Number of Complaints

Quarter IV

Number of Complaints

Project life

A

Repeat Users

4 persons

7 persons

11 Vulnerability Profile of Complainants


Level of Complaint

Number of Complaints

Quarter IV

Number of Complaints

Project life

A

Unemployed

142

198

B

Low Education

101

148

C

Single Parents

41

55

D

Long Term Illness and/ or Disability

36

53


Resources_in_the_Library'>12 Resources in the Library
Under ALAC


Resource

Number

Quarter IV

Number Project life

A

Books

3

64

B

Legal Documents

5

31

C

Other

0

13

D

Total

8

108

Under NACRC




Resource

Number of Quarter IV

Number Project life

A

Books

7

228

B

Legal Documents

0

17

C

Other

3

673

D

Total

10

1008




  1. How complainants learn about ALAC (based on Quarter IV statistics of complaints received by Baku center)

The Table below shows sources of information on ALAC. As it seen, the majority of complainants learnt about ALAC from the ANS TV running line. Change of term “corruption” to “bribery” on TV advertisement seriously influenced the figures below. Still, metro posters also work enough good in spite of use of term “Corruption” (46 complaints received). This quarter distribution of flyers as an attachment to the newspapers was much effective, i.e. 13, 200 newspapers were attached to weekend circulation of Echo and 525-ci newspaper and produced 40 complaints. It is planned to continue to resort to much effective advertisement tools. Numbers are available for Quarter IV Baku only.




Source of information about ALAC


Quarter IV (Baku center)

A

ANS runing line

149

B

Metro posters

46

C

Flyers

40

D

Newspapers

12

E

Bus stop posters

9

F

Billboard

6

G

From friend, neighbour, brother

6

H

On the meeting

3

I

From TV (interview and etc.)

2

J

Not registered

15




TOTAL

288




Source of information about ALAC


Quarter IV (Ganja center)

A

Alternative TV runing line

101

B

From friend, neighbour, brother

6

C

Flyers

4

D

Bus stop posters (home made of flyers)

2




TOTAL

113


1.3 Qualitative analysis of cases in Quarter IV
Please note that this section discussed only those cases processed by ALAC and responded by respective public institutions


No

Registration umber

Public agency – subject of complaint

Case presented by citizen

Actions taken by ALAC
Actions taken by relevant public agencies

Essence of the case/Opinion of ALAC staff of the case

Degree of satisfaction by citizen or view de facto

Status of the case

1

294/159

Agjabedy region Education Department

Her sister –resident of Agjabedy can not find a job as a teacher and claims that the Department, as well as several schools, she applied for a job asked for a bribe

Letter to Min of Education

The Ministry (letter signed by the Minister) sent a prompt reply- both women have been invited to Agjabedy Education department and offered her a job as a teacher at school No 5.

Customer and ALAC both satisfied.

Closed

2

379/190

Lachin region school principal

The citizen claims that the school principal embezzles state funds

Letter to Min of Education

The Ministry invited to Baku the claimant, the school principal and Lachin region Education Department head. Facts confirmed, the school principal released from his position.

Customer and ALAC both satisfied.

Closed

3

309/169

Sheki central hospital anesthesiology department

Anesthesiology department employees demand bribes from citizens

Letter to Min of Health

Min of Health investigated into the complaints the department head was issued a severe reprimand and another employee fired.

Customer and ALAC both satisfied

Closed

4

459/197

Airport police

A young female NGO lawyer complains that Baku airport police accused all young women – passengers of Nakhichevan – Baku plane with Turkish visas of prostituting in Turkey and threatened to take them by force to venereal diseases hospital in Romany (already stripped of a special status- see Case 45/29 from section 1.4) unless they pay a bribe

Letter to Ministry of Interior Affairs, Ombudsman Service; State A-C Commission and State Committee on Women’s Affair
ALAC also covered this case in media, including radio Liberty program and www.day.az information website

Received a letter from Ombudsman demanding the Ministry of Interior to investigate the case and inform of results
Citizen was summoned to airport police to give evidence. She was accompanied by another ALAC staff member.
Verbally ALAC was informed that 3 policemen have been issued a severe reprimand in writing and a circular letter signed by the Minister was sent to all police departments. No formal response have been received yet, despite the fact the 1 month has expired.

Customer and ALAC both partially satisfied

In process

5

260/153

Geran Cotton

Judicial Executors of Geranboy region



The Company fails to implement court decision of 2001 to pay the claimant a compensation of $8,000

Letter to Ministry of Justice

The Ministry sent a letter to Judicial Executors of Geranboy region, which in turn, arrested property of the company, after which the company started to pay the debt in installments

Customer and ALAC NOT satisfied as the claimant so far was paid only $70 of $8,000 due

In process

6

240/141

Bina district communal housing bureau

A citizen lives in hostel in Bina which used to belong to the AZAL concern (Azeri Airlines), but after it was transferred to local communal housing bureau, bureau officials extort a bribe or threaten to move out of the hostel
After response from Azizbayov district executive committee the claimant produced another complaint where he stated that no money is asked anymore but he is simply asked to leave

Letter to Azizbayov district executive committee

Second letter to Azizbayov district executive committee



Azizbayov district executive committee responded that the citizen was asked NOT a bribe but his debts for communal services.
Azizbayov district executive committee provided the claimant with an additional room in the hostel for him and his family supported by claimant’s statement

Claimant and ALAC satisfied

Closed

7

393/181

Bina district communal housing bureau

The case is similar as above, but a citizen – employee of AZAL complains that as AZAL employees are awarded apartments by the concern rooms at the hostel are vacated and administration sells them to outsiders. The citizen lives with a family of 5 in one hostel room and demands another room which he is entitled to.

Letter to Azizbayov district executive committee and AZAL

AZAL responded that the hostel is not under their concern any more,

While Azizbayov district executive committee informed ALAC that the claimant was provided an extra room.




Claimant and ALAC satisfied

Closed

8

342/174

Customs’

Custom’s arrested a bus imported by the citizen which he successfully contested in court. However, customs’ fail to implement court decision

Letter to Customs’ Committee

The Committee responded that primary court decision being contested by Customs’ in the Court of Appeal. In fact, the citizen deceived ALAC and produced false information.

Claimant not satisfied but ALAC satisfied

Closed

9

391/193

Nizami district Pension Fund

The claimant insists that his pension was over calculated and when error revealed, discrepancy was distracted from further payments. The citizen agrees to the right amount but insists that under calculation was not his mistake.

Letter to Pension Fund

The Fund agreed that the mistake was committed by a Fund employee, therefore discrepancy shall be deducted from the errant.

Claimant and ALAC satisfied

Closed

10

379/180

Geranboy region police investigator

The claimant was extorted a bribe from police investigator to drop investigation against the claimant (a personal fight, which he does not refute)

Letter to Prosecutor’s General

Prosecutor’s General informed that a similar complaint had already been investigated by regional Prosecutor’s and fact of bribery was not confirmed. However, the case was re-investigated and first conclusion confirmed.

Claimant not satisfied but ALAC partially satisfied

Closed

11

332/173

Yasamal region Gas Supply Agency

Citizen claims that employees of the agency asked for a bribe to remove overdue amount from his bill. Citizen had proof that the amount was added to his bill without any grounds.

Letter to Prosecutor’s General

A-C Department under Prosecutor’s did not confirm the fact of bribery, but the amount was removed off the bill

Claimant satisfied but ALAC partially satisfied

Closed

12

23/112

Binagadi district

Executive committee



Citizen claims that he had requested for land plot to build a house. Presidential Office and Baku Mayor’s office assigned the Binagadi ex com to provide the claimant with a land plot, which was failed to have been implemented for several years

Letter to Baku Mayor’s office and to State A-C Commission

Baku Mayor’s office responded that authority over land plots allocation was transferred from ex coms to municipalities in 2001 and the defaulting ex com was dismissed from his position, so there was no one to punish for default

Claimant NOT satisfied but ALAC partially satisfied

Closed

13

181/185

Sumgait Police Station No 1

The citizen claims that the head of the Sumgait Police Station No1 abuses his authority and interferes with a civil dispute

Letter to Prosecutor’s General and Ministry of Interior

Prosecutor’s forwarded the letter to the Ministry.

Claimant and ALAC partially satisfied

In process

14

310/170

Ex-head of Sheki executive committee

The citizen claims that the ex-head has abused his power and embezzled state funds

Letter to Prosecutor’s General and State A-C Commission

State A-C Commission assigned the Prosecutor’s General, which responded that during the audit the claimant restricted to general statements but produced no concrete facts

Claimant NOT satisfied but ALAC partially satisfied

Closed

15

420/192

Nizami district Pension Fund

The citizen claims that her pension was miscalculated

Letter to Pension Fund

The Pension Fund audited and confirmed that pension was calculated correctly

Claimant and ALAC satisfied

Closed

16

367/182

Local executive committee representative of a Jalilabad region village

The citizen’s house was affected by a natural disaster. When she asked the respondent to restore the house from the special state fund, he asked for a bribe of $200

Letter to Prosecutor’s General, which assigned Ministry of Interior to investigate possibility of swindling

Ministry of Interior investigation in process



Claimant and ALAC partially satisfied

In process

17

339/176

Regional Medical Social Expertise Commission

The head of the Commission extorts a bribe to award due degree of disability

Letter to Prosecutor’s General and Ministry of Labor and Social Protection

The Ministry investigation confirmed that disability was assesses properly (lowest degree possible)

Prosecutor’s General did not find any criminal content



Claimant not satisfied but ALAC partially satisfied

Closed

18

352/175

Khatai district Executive Committee

The citizens claims that a land plot he is requesting is not allocated

Letter to Baku Mayor’s Office

The Office responded that according to new law, land plots are allocated by municipalities

Claimant not satisfied but ALAC partially satisfied

Closed

19

397/187

Khatai district Executive Committee

The citizens – residents of a residential block claim that a minor road leading to their house is blocked off and converted into a car market, which makes access to their house difficult

Letter to Baku Mayor’s Office which re-assigned

district Executive Committee to deal with the case




Pending response/actions from

Claimant not satisfied but ALAC partially satisfied



Claimants not satisfied but ALAC partially satisfied

In process

20

187/106

State Construction Company

The citizen as injured at his job site back in 1986 and was paid compensation until the state company was closed down and subsequently privatized.

Letter to Ministry of Labor and Social Protection; Baku Mayor’s Office (construction company belong to); Social Protection Fund

The Ministry recommended to seek legal successor with Mayor’s office, which, in turn, responded that in case of privatization of a state enterprise, Social Protection Fund, which, in turn, refused as the privatization was not duly performed. The claimant was recommended to appeal to court

Neither the claimant nor ALAC is satisfied

Passed to stage 2

21

204/116

Surakhani Executive Committee

and Municipality



The citizen claims that land plots are sold instead of being allocated free of charge as set forth by the law

Letter to Prosecutors’ Office of Surakhani district

Prosecutors’ Office audit did not confirm the facts and refused to instigate investigation of the case

Claimant is Not but ALAC is partially satisfied

Closed

22

262/166

Yasamal district and

Sheki region

Judicial Executors


According to the citizen, Khatai district court ruling on paying reimbursement to the citizen by two swindlers is not being enforced by local Judicial Executors

Letter to Ministry of Justice, which assigned by the local Judicial Executors to take measures

Pending action

Claimant and ALAC partially satisfied

In process

23

271/152

Bilasuvar region police investigator

The citizen is subject of an investigation of a hooliganism case. He claims that police investigator extorts a bribe to drop the case

Letter to Prosecutor’s General

Prosecutor’s General failed to establish a fact of extortion in the course of their audit

Claimant and ALAC partially satisfied

Closed

24

62/66

Head of Saatli region Railway Agency

Citizens claims that the head of Saatli region Railway Agency embezzles state funds and commits other violations

Letter to Prosecutor’s General

Prosecutor’s General responded that they assigned Ministry of Transport to investigate and return to them should any criminal corpus delicate be found

Claimant and ALAC partially satisfied

In process

25

263/154

Baku, Khatai district municipality

Citizens claims that he is being extorted a bribe for allocation of land plot

Letter to Khatai district municipality and Baku Excom

Baku Excom responded that according to new law, land allocation has been delegated to municipalities, while Khatai district municipality responded that they have no reserve land fund to allocate land from

Claimant not satisfied and ALAC partially satisfied

Closed

26

295/

161


Baku City Transport Department

Citizen complains that the bus No 177 illegally raised transportation fee

Letter to Baku City Transport Department

The Department agreed with the violation and fired the bus driver

This case was well publicized by the Department and prevented other bus drivers from doing the same



Claimant and ALAC satisfied

Closed

27

193/118

Judge of Court for Felonies

Citizen contests judge’s decision. Claimant states that the judge received a bribe from the defendant to pass a mild sentence (a deferred sentence instead of imprisonment). According to the claimant, the judge had falsified court records by adding false case hearing transcripts according to which the claimant accepts that she had been paid the debt by the defendant in full. The judge could not produce any evidence signed by the claimant/bank statement testifying to the payment of debt, while the claimant has a written statement from the defendant testifying to debt.

Letter to Judicial Council

Judicial Council suggested to contest the verdict in court. ALAC helped to compile a complaint to the Supreme Court, but the case was lost

Both Claimant and ALAC NOT satisfied

Closed

28

255/148

Narimanov Municipality

Citizen complains that the municipality has imposed a tax formula at its own whim.

Letter to Ministries of Justice and Tax

Ministry of Tax agreed with the complainant and assigned Ministry of Justice to annul municipality’s decision. However, overpayment was not reimbursed to tax payers

Both Claimant and ALAC satisfied

Closed

29

MG/19

Ganja Orphanage Principal

Citizen complains of the principal: embezzlement of state funds and other office abuse. The citizens is complaining of the principal for about a year to no avail



Letter to Ministries of Tax and Education

Ministry of Education sent a letter signed by the Minister personally, who responded that on the basis of the claimant’s previous statements several audits have been conducted in the past. However, a new audit did not reveal anything. The Letter referred to a personal vendetta as the claimant was fired from the orphanage. The case was reviewed in the past by Court, Chamber of Accounts, Prosecutor’s Office, Ministry of Finance

Claimant Not satisfied and ALAC partially satisfied

Closed

30

308/162

Sheki region Military Commissariat

Citizen, student in Finland, complains that he applied for determent from military service and was asked for a $1,000 bribe

Letter to the A-C Commission and Military Prosecutor

A-C Commission assigned the Military Prosecutor to investigate the case. The latter submitted to ALAC a 4 page letter with detailed results of investigation, however, did not confirm the fact of bribe extortion

Claimant Not satisfied and ALAC partially satisfied

Closed

31

275/156

Architecture and Civil Construction University

Citizen claims that admission to the Ph.D post graduate program was not conducted in affair manner, as he failed to be accepted

Letter to Ministry of Education and Chancellor of the University

The University set up a commission which confirmed results of exams and refused to accept validity of the complaint.

The Ministry supported the University. The letter was signed by the Minister in person



Claimant Not satisfied and ALAC partially satisfied

Closed

32

320/172

Court of Appeal Judge and Narimanov district Judicial Executors

Citizen contests decision of the Judge of the Court of Appeal. Allegedly the judge passed two contradictory decisions with regards to the same legal dispute, one of which in favor of the claimant, has not been executed

Letter to Judicial Council, Supreme Court and Ministry of Justice

Ministry of Justice assigned the Narimanov district Judicial Executors to execute the court judgment. The Supreme Court responded that the claimant refused to proceed further, as the matter was settled out of court to citizen’s satisfaction thanks to ALAC involvement, however, the judge went unpunished

Claimant satisfied and ALAC partially satisfied

Closed

33

313/167

Head of ex- head of the Shamkir excom

Citizen contests results of privatization of the Shamkir liquor plant

Letter to the A-C Commission and Prosecutor’s General

The Commission assigned the Prosecutor’s General to investigate. The latter requested the audit by State Committee on State Property Management and in case any criminal corpus delicti found to submit for further investigation

Claimant and ALAC partially satisfied

In process

34

207/127

Mayor’s office of Baku and excom of Narimanov district

Disabled pensioner applied to Mayor’s office of Baku and excom of Narimanov district for a permission to convert a window into a door to set up a florists’ in his apartment, which was refused without a bribe. The citizen has been asking for the permission for the last 5 years to no avail, while his new neighbor received such promptly allegedly for a bribe

Letter to the A-C Commission, which assigned Mayor’s office of Baku to respond.

The latter responded that such request will disrupt the façade of the building and thus is not appropriate.
ALAC sent a second letter with a photo of the neighbor, with respect to whom the façade issue did not seem to matter.

Excom of Narimanov district responded that they would not object if Mayor’s office of Baku did not, while the latter repealed its previous permission and demanded that the neighbor brings the façade into its former condition.



Claimant not satisfied and ALAC partially satisfied

Closed

35

161/96

Karadag district excom

Citizen complains of Karadag district excom which refuses to allocate a land plot.

Letter to the A-C Commission

The latter failed to see evidence of corruption.

Claimant and ALAC satisfied

Closed

36

247/147

Azernergy

Citizen complains that several years ago to free space for Neolit restaurant, the high voltage electricity pole was relocated to a dangerous proximity to Oil Refinery

Letter to the A-C Commission

The latter assigned the Prosecutor’s Office, which re-assigned Azenergy to check the facts

Claimant was satisfied and ALAC partially satisfied

Closed

37

250/146

Sheki electric network

Citizen claims that corruption is ripe with the Sheki electric network

Letter to Azenergy

The latter assigned Baiwa company to audit. The company has been closed and the case is not substantiated by facts in the view of ALAC lawyer.

Claimant was not satisfied and ALAC partially satisfied

Closed

38

150/105

Baku Tire Plant

The citizen claims violation of the law by the plant management

Letter to the A-C Commission and Azer Chemistry State Company

The Company responded that Azer Tire Joint Stock company, privatized back in 2002 is beyond state Company’s control. The Commission assigned the Prosecutor’s Office which re-assigned the State Committee on State Property Management to audit and inform the Prosecutors’ should any criminal corpus delicti is revealed.

Claimant was not satisfied and ALAC partially satisfied

In process

39

264/151

No 22 Police Station of Baku

The citizen accuses the police investigator of neglecting his duties due to a bribe received from the opposite party. The complaint was not supported by facts and citizen seems to be deranged.

Letter to Prosecutor’s Office which assigned the Prosecutor’s of Nasimi district to investigate

Complaint was added to the case dossier (the case was dropped some time ago)

Claimant was not satisfied and ALAC partially satisfied

Closed

40

258/158

Court decision

Citizen complains of the court decision in a civil case

Letter to Supreme Court

The latter (letter was signed by Chairman of the Supreme Court) and confirmed the decisions of lower instances courts.

Claimant was not satisfied and ALAC satisfied

Closed

41

259/150

Baku Mayor’s Office

Mayor’s Office allocated a land plot for construction of a high building. Neighbors complain that a) the sloping site is dangerous for their houses and b) trees will be cut off (supporting documents by Ministry of Environment enclosed) c) distance between two buildings is under 20 meters which is prohibited by Architecture Committee (supported documents are enclosed)

Letter to A-C Commission, Prime Minister, Mayor’s Office. First two agencies re-assigned the Mayors Office to attend to the matter

The case was covered by Azadlyg program

No 12 dated 24 January


The latter responded that on the basis of numerous complaints from citizens, construction of a building has been suspended (rather than cancelled).
ALAC being unsatisfied, requested from Mayor’s office cancellation rather than suspension of a construction permission.

Claimant and ALAC partially satisfied

Passed to stage 2



42

151/133

Shemaha Center of Social Protection

Citizen claims that the center head, before his current position, was employed somewhere else, but illegally received allowances as unemployed

Ministry of Social Protection and General Prosecutor’s

The latter audited the case and recognized that the excess amount of 1,872 thousand manats ($400) was returned to the state by the head of the Center

General Prosecutor’s did not find any criminal content



Claimant and ALAC satisfied

Closed

43

235/138

Baku Surakhani district gas Supply Agency

Citizen applied to the agency with a request to supply his house with a gas pipe, which was refused without a bribe.

Letter to Azeri Gas and Surakhani district Prosecutor’s Office

The former assigned the agency to supply the claimant with the gas pipe, but refused to recognize a fact of bribe. However, the claimant refused to submit a complaint to the Surakhani district Prosecutor’s Office, after his matter was settled

Claimant and ALAC satisfied

Closed

44

218/128

Road Police

The citizens claims that the Road Police treated him roughly and fined him without any grounds

Letter to Ministry of Interior

The Ministry invited the claimant for a discussion and convinced him that the police officers were right in imposing a fine, at the same time the police officers were reprimanded verbally and instructed to follow ethical rules

Claimant and ALAC satisfied

Closed

45

229/136

Khanlar region Judicial Executors

The court decision of reimbursement of AZM 600,000 ($150) is not implemented

Letter to Ministry of Justice

The Ministry responded that the defendant was imposed a fine for failure to execute the court ruling, after which he complied.

Claimant and ALAC satisfied

Closed

46

197/155

Ship Repair Yard

The claimant states that she was fired (due to reduction of personnel) 2 months before her pension and was concerned that it might affect her pension

Letter to the Ship Yard Director

The Ship Yard responded that all provisions of the labor code have been observed and that the claimant has no reason for fear – she was warned 2 months in advance and was paid her 2 months unemployment allowance. reduction will not affect her pension.

Claimant and ALAC satisfied

Closed

47

184/108

Judge of the Felonies Court

Brother of the claimant states that the secretary of the judge asked for a bribe to reduce the sentence

Letter to Ministry of Justice

Audit of the Ministry did not confirm the fact of bribe extortion

Claimant not satisfied and ALAC partially satisfied

Closed

48

243/140

Yasamal district No 27 Police Station

The claimant states that his wife and daughter were subject to physical assault from his female in-laws. He claims that one of the assaulters is close relative of a high rank pubic official, therefore police refuses to institute an investigation

Letter to Baku Prosecutor’s Office with the request to audit legality of the police refusal
ALAC and claimant being dissatisfied with response, a second letter to General Prosecutor’s Office

Baku Prosecutor’s Office confirmed legality of the police actions
General Prosecutor’s supported aforementioned public agencies

Claimant not satisfied and ALAC partially satisfied

Closed

49

MG 18

Ganja Joint stock Bank

Citizens claims that she had paid a bribe to the bank to receive a bank loan

Letter to Baku Prosecutor’s Office and National Bank

Prosecutor’s Office, in its turn, assigned the National Bank to investigate. The Bank conducted a substantial audit and received a bunch of statements from all of the bank management. Found out that the claimant took a loan and mortgaged her house. She failed to re-pay her loan in time and the bank raised a legal against the claimant. In fact, she was blackmailing the bank and abusing ALAC.

Claimant not satisfied and ALAC satisfied

Closed

50

407/196

A+A private company

Citizen claims that he was injured at the job site with a private company. According to him, at the time the company paid him a lumpsome allowance, for which he signed a statement for the hospital stating that he was injured at home. However, the company refuses to pay him disability allowance on an on-going basis

Letter to Labor Inspection under Ministry of Labor

Labor Inspection refused to recognize legality of the claim for 2 reasons: a) hospital statement of the claimant, in fact, waiver of liability b) the citizen was not officially employed by the company

Claimant not satisfied and ALAC satisfied

Closed

51

455/201

Sheki Excom and municipality

According to the claimant, he requested for the land plot near his house, which was refused to him but allocated to somebody else, allegedly for a bribe.

Letter to Sheki Excom

Excom recommended the claimant to appeal to the court to contest legality of the municipality’s decision on land allocation

Claimant not satisfied and ALAC satisfied

Closed

52

215/114

Baku Nizami district municipality

According to the claimant, the municipality sells land plots reserved for free distribution among disabled people

Letter to Baku Nizami district Prosecutor’s Office

Prosecutor’s Office refused to recognize the complaint, as found out that Baku Mayor’s office allocated land to Nizami district municipality for sales at the market

Claimant not satisfied and ALAC satisfied

Closed

53

G 119/82

Ganja police and Passport Service

Claimant states that the police refuses to register her at her husband’s house and issue a new ID card, allegedly for want of a bribe

Letter to Ministry of Interior Affairs

The Ministry settled the issue, but did not recognize any violation of the law

Claimant and ALAC satisfied

Closed

54

G 98/68

Ganja Privatization Department

Saleswoman of Ganja department store tried to buy a share of the store with her privatization voucher. According to her, her share was underestimated

Letter to Ministry of Economic Development

The Ministry responded that Privatization Department has been transformed into a new structure

State Committe on State Property Management whih will attend to the case



Claimant and ALAC partially satisfied

In process

55

G 108/83

Passport Bureau of Ganja

Citizen states that while trying to get an ID card, police asks him to bring documents not stipulated by the law because allegedly he does not pay a bribe

Letter to Ministry of Interior

The Ministry responded that the police was acting within the law and the documents police wanted to see are included into the set forth by the law. Document submitted, Id was issued

Claimant and ALAC satisfied

Closed

56

213/1113

Garachuhur Municipality

The citizen claims that he was refused to be sold a land plot as allegedly he did not pay a bribe

Letter to Prosecutors’ Office of Garachuhur

Prosecutors’ Office of Surakhani district (Garachuhur is part of S) audit did not confirm the fact of a bribe extortion. The citizen wishes to be issued a land plot on favorable conditions as Karabakh war veteran. The Municipality states that the list of people within his category is long and offered to enter him on the list, conditioned that he will have to wait for his turn

Claimant not satisfied and ALAC satisfied

Closed

57

199/119

Khatai district

Communal Housing Bureau



Citizen wants to construct a balcony fro which he applied to the Bureau for permission. The Bureau extorts a bribe for such

Letter to General Prosecutors’ Office

The latter responded that Baku Office has been assigned to investigate the fact and audit of the latter did not confirm extortion. Criminal case filing is denied.

Claimant not satisfied and ALAC partially satisfied

Closed


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