5EMPOWERING BUSINESS USERS FOR THE NEXT ERA OF DIGITAL TRANSFORMATION
Market
Pulse
Best practices for cultivating business-led transformation While grand-scale digital projects can and must continue, there is opportunity to turbocharge efforts and keep companies on the innovation fast track by practicing a dual approach to modernization and transformation. Companies in the forefront are running large-scale efforts and smaller, rapid-cycle business-led
initiatives in parallel, benefitting from quick-hit improvements to existing operational processes while automating work and data flows at the edges of the business. This approach helps to surface critical business insights and allows for continuous digital optimization without bogging down IT organizations or taking resources away from longer-term, high-value projects. It also allows organizations to maximize value from their technology stack while reducing IT complexity,
increasing productivity, and creating the operational agility necessary in the face of today’s ongoing disruptions and changing business cycles.
While the dual-track approach is certainly effective, it’s not as if you can flip a switch and get everyone moving in the same direction overnight. Companies need to take the time to reorient culture and execute a robust change management agenda to ensure everyone throughout the enterprise understands and is on board with a busi- ness-led development agenda. That realignment is also crucial to ensuring ensuing efforts are directly tied to formal enterprise business goals and milestones.
To effectively shift culture and practices to support business-led development, organizations should take the following steps:
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