► Modern vehicles are more sophisticated with longer maintenance intervals than early vehicles

► Karl Benz is considered the inventor of the modern automobile (in 1885).

► Application of interchangeability and the assembly line made cars more affordable for the masses.

► Today’s production lines are high-volume, high-technology plants.

► Lube technicians carry out standard maintenance services.

► Light line technicians are responsible for maintenance and repair of mechanical and electrical components.

► Heavy line technicians diagnose and repair major engine or transmission problems and perform differential overhaul.

► Chassis and brake technicians repair the vehicle’s chassis and brakes (respectively, or in combination), including steering and suspension.

► Electrical technicians diagnose and repair the vehicle’s electrical wiring and computer-based equipment.

► Drivability technicians are responsible for inspecting the mechanical and electrical faults that can affect the performance and emissions of vehicles.

► Transmission specialists diagnose and repair transmission units (manual and automatic).

► The shop foreman is responsible for administrative duties, supervising technicians, and ensuring customer satisfaction.

► Service consultants work to ensure that customers are satisfied with their experience at the shop.

► Service managers run the service department and must create a positive work environment.