The Big Dot under Best People Best Workplace puts our focus on what?
Readmission rates
Hospital-acquired infection rates
Became a member of the Geisinger Health System
Achieve Best In Class scores on our Employee Engagement Survey
The Big Dot under Best Quality puts our focus on Comprehensive Care Transitions and Readmission Rate.
True
False
Our Customer Experience Index scores have a significant impact on our reimbursement rate as a healthcare service and on our future sustainability as an organization.
True
False
Our Best Financial Performance Big Dot is to maintain an operating margin that allows our organization to sustain itself. Which of the following can you do to contribute to our financial success? (choose all that apply)
I can make sure my work is cost-efficient, and that I do not waste our resources.
I can provide exceptional customer experiences to help us achieve higher Customer Experience Index scores. These scores factor into our reimbursement from CMS.
I can provide the highest quality services, making sure our customers transition to appropriate levels of care and avoid re-hospitalization.
We have demonstrated our commitment to our goal under Best Growth by which of the following? (choose all that apply)
Adding physician practices, AtlantiCare Physician Groups, so our patients can be cared for by AtlantiCare doctors, keeping AtlantiCare Strong.
Serving underserved populations and locations
Opened the Surgery Center in Little Egg Harbor and the LifeCenter at the Tropicana in Atlantic City
Became a member of the Geisinger Health System.
If I fail to maintain my Essential Work Requirements (for example, licensures, certifications, TB surveillance test, fit testing, annual education) I can be taken off the work schedule until my requirements are up to date, or possibly risk losing my job.
True
False
The best way to unplug any electric device from an outlet is to grab it by the plug and pull. If I pull it by the cord, I may damage the cord and cause unnecessary and costly repairs.
True
False
What are examples of things you should NOT post on social media sites? (choose all that apply)
Patient identifiers
My vacation photos
Negative comments about patients
Negative comments about coworkers or leadership of AtlantiCare
photos from work, with patient information or computer screens visible in the background
Anything you would not say in a public forum
There are several risk factors for heart disease. Which ones can you change by modifying your behavior or lifestyle? (choose all that apply)
High blood pressure
Prior stroke
Family history
Sedentary lifestyle
2nd hand smoke exposure
Diabetes
Obesity
High cholesterol
Increased age
Impairment is defined as which of the following? (Choose all that apply)
Being under the influence of drugs or alcohol
Psychological ailments such as depression or stress
Working while sick
Taking a vacation day
The three components in the Triple Aim formula for how CMS pays AtlantiCare for services provided to patients are our cost efficiency, our quality, and our Customer Experience scores.
True
False
National Patient Safety Goals for 2016 include which of the following? (Choose all that apply)
Identify patients safely
Identify patient safety risks - i.e. suicidal ideation
Prevent mistakes in surgery
It is important to test all metal items with a hand-held magnet before entering the scan room with those items.
True
False
Corporate Compliance promotes adherence to laws, regulations and internal policies and procedures, prevents fraud, waste and abuse, and staff should have no expectation of privacy regarding their use of AtlantiCare systems.
True
False
Protected Health Information applies to a person's information collected during the provision of care that applies to a patient's health condition, past, present or future.
True
False
We document near misses, facility issues, vandalism, threats, theft, property damage, and patient or visitor injuries on Quantros. If an employee is injured, there is a second report that must be filled out on the Employee Injury reporting site.
True
False
Which of the following are parts of EMTALA? (choose all that apply)
New Jersey Universal Transfer Form
Medical screening and further stabilizing treatment may not be delayed to inquire about the individual's insurance or payment information.
Every patient must be screened by a qualified medical provider within 4 hours of presenting to the Emergency Department or elsewhere on hospital property to determine if there is an “emergency medical condition” or active labor.
Match the codes with their colors:
Adult medical emergency 1. Code gray
Pediatric medical emergency 2. Code yellow
Bomb threat 3. Code blue
Child abduction 4. Code purple
Security needed or patient elopement 5. Code white
Hostage situation or active shooter (lock down) 6. Code amber
Situation cleared 7. Code 10
Visitor injured on premises 8. Code clear
Additional staffing needed or disaster situation 9. Code silver
We don’t have that color code 10. Code triage
Decontamination needed 11. Code red
Fire 12. Code orange
Correct answers are
How do you avoid being a victim of PHISHING? (select all that apply)
Links or attachments in emails, tweets, posts and online advertising are often the way cyber criminals compromise your computer. If you are not sure, delete it or verify the sender via out-of-band communication (use the phone, another email address, or if you are in the same facility, walk down the hallway and talk to the person).
Pay attention to the URL (address) of a link or website. The URL may use a variation in spelling or different domain (.com instead of .net). Be suspicious of URLs hosted by another country (e.g. .ru is Russia, .br is Brazil, and .cn is China).
Be suspicious of unsolicited phone calls, visits or email messages asking about our employees or other internal information. Verify an individual's identification directly with the company they claim to represent. Never send sensitive information over the internet before checking a website's legitimacy and security.
If you believe you might have revealed sensitive information about AtlantiCare or compromised your account or computer, what actions should you take?
Immediately change any passwords you might have revealed. Change them in all the accounts where you use the same password.
If you believe your financial accounts or credit cards have been compromised, contact the financial institutions immediately and close any accounts or change any cards that may have been compromised. Watch for unexplained charges to your accounts.
Immediately contact the AtlantiCare Customer Support Center at 3-7070